发表机构
University of Bristol; Louisiana State University（布里斯托大学; 路易斯安那州立大学）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究通过访谈17名反诈骗者，揭示TSS反诈骗社区在对抗技术支持诈骗中展现的隐藏技术专长与操作知识，并指出其面临的挑战及未来支持方向。
AI 中文摘要
本研究探讨了技术支持诈骗（TSS）如何被一个由志愿反欺诈行动者组成的独特且专注的社区所对抗。通过精心设计的受试者选择策略，我们访谈了17名积极参与TSS反诈骗活动的个人，以深入了解他们的动机、他们所对抗的诈骗者的操作手法、有效反诈骗行动中未被记载的细微差别，以及反诈骗者面临的各种挑战。在我们的分析中，我们发现这个社区不仅对犯罪者有着深刻洞察，还拥有在针对同一人群的研究工作中往往缺乏的技术和操作专业知识。同时，我们发现了社区可以得到更好支持和赋权的关键领域。我们讨论了我们的发现对未来研究和社区保护策略的启示。
英文摘要
This research studies how Technical Support Scams (TSS) are being countered by a uniquely dedicated community of volunteer counter-fraud operatives. Using a careful subject selection strategy, we interviewed 17 individuals who actively engage in TSS scambaiting activities in order to obtain insight into their motivations, the operational methods of the scammers they combat, the undocumented nuances of effective scambaiting action, and the various challenges scambaiters face. In our analysis, we find a community rich not only with insight into offenders, but with technical and operational expertise that is often lacking in research efforts targeting these same populations. At the same time, we find key areas where the community could be better supported and enabled. We discuss the implications of our findings for both future research and community protection strategies.
CommentsAccepted: CCS '26, The Hague, The Netherlands
