CAIA实践：AI辅助文本在线咨询支持系统的实地评估
CAIA in Practice: Field Evaluation of an AI-Assisted Support System for Text-Based Online Counselling
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中文总结 AI 辅助
该研究通过实地评估验证了协同设计的AI辅助文本在线咨询工具CAIA，其7个LLM驱动功能经检索增强生成优化，获34名专业咨询师广泛采用，核心是保障专业自主权与信息准确性，助力心理咨询实践。
中文摘要 AI 辅助
全球对心理健康支持的需求不断上升，给服务提供带来重大挑战，异步电子邮件咨询成为获取护理的关键低门槛渠道。本文提出CAIA，一款经协同设计的基于AI的工具套件，通过7个由检索增强生成增强的大语言模型（LLM）驱动功能，展示负责任的AI在咨询实践中的整合。实地评估邀请34名专业咨询师与经过培训的学生来访者开展真实咨询（共36个会话线程、321条消息、1257个AI输出）。用户行为分析证实其被广泛采用，表明专业自主权和信息准确性是持续被接受的关键因素，咨询师尤其重视能提供新视角、激发专业反思的解释性功能。
英文摘要
Rising global demand for mental health support creates significant service delivery challenges, with asynchronous email counselling serving as a crucial low-threshold channel for accessing care. This paper presents CAIA, a co-designed AI-based tool suite that demonstrates responsible AI integration into counselling practice through seven LLM-driven functions enhanced by retrieval-augmented generation. A field evaluation involved 34 professional counsellors conducting authentic sessions with trained student counsellees (36 threads, 321 messages, 1,257 AI outputs). User behaviour analysis confirms substantial adoption, revealing that professional autonomy and information accuracy are decisive for sustained acceptance, with counsellors particularly valuing interpretive functionalities that provide new perspectives and stimulate professional reflection.
