利用ACE Omni平台开展电信中继服务研究
Enabling Telecommunication Relay Service Research with ACE Omni Platform
AI总结：
MITRE公司开发ACE Omni平台，可降低TRS研究的时间与资金成本，助力开展更多TRS研究以改善TRS用户服务与体验。
AI中文摘要：
电信中继服务（TRS）行业由受美国联邦通信委员会支持和监管的机构组成，这些机构致力于为失聪、听力障碍或失聪失明的个人提供功能等效的电信服务。评估当前及拟议TRS技术的研究用于帮助缩小功能等效差距，并为监管制定建议。TRS研究人员花费大量时间和精力开发实验环境，这限制了该领域开展实证研究的能力。针对这一挑战，MITRE公司开发了名为“全民无障碍通信（ACE）Omni”的电信研究平台，该平台使研究人员能够高效搭建TRS实验环境、模拟当前TRS技术的功能并测试新技术解决方案。ACE Omni的设计过程中运用了多种设计流程、信息收集活动，以及人物角色、研究工作流和功能需求的开发。通过实验室试点活动和实地研究开展了初步验证研究，以收集真实世界的TRS用户数据。验证过程中遇到的挑战通过修改ACE Omni和/或研究方案得到解决，文中还讨论了所获得的经验教训。ACE Omni有望降低搭建和开展TRS研究相关的时间及资金成本，这可推动更多TRS研究，并为TRS用户群体带来更优质的服务、电信体验和成果。
英文摘要：
The Telecommunications Relay Service (TRS) industry is comprised of organizations supported and regulated by the Federal Communications Commission that strive to provide deaf, hard of hearing, or DeafBlind individuals with functionally equivalent telecommunication services. Research that assesses current and proposed TRS technologies is used to help close functional equivalence gaps and create recommendations for regulation. TRS researchers spend a considerable amount of time and effort developing experimental environments, which has limited the field's ability to produce empirical studies. In response to this challenge, the MITRE Corporation has developed a telecommunications research platform called Accessible Communications for Everyone (ACE) Omni. This platform enables researchers to efficiently set up TRS experimental environments, emulate functionality of current TRS technologies, and test new technology solutions. Various design processes, information gathering activities, and the development of personas, research workflows, and functional requirements were leveraged in the design of ACE Omni. A preliminary validation study was conducted via in-lab piloting activities and in vivo to collect real-world TRS user data. Challenges during validation were addressed by making ACE Omni and/or study protocol modifications, and lessons learned are discussed. ACE Omni has the potential to reduce the time and financial costs associated with setting up and running TRS studies, which can promote more TRS research and enable improved service, telecommunication experiences, and outcomes for the community of TRS users.
