发表机构
OpenAI; Columbia Business School; Wharton School, U. Pennsylvania（开放人工智能公司; 哥伦比亚商学院; 宾夕法尼亚大学沃顿商学院）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究关联ChatGPT企业账户数据与多类数据，发现企业AI采用存在差异，ChatGPT企业版使用快速增长且覆盖多类知识工作，初级员工使用强度高。
AI 中文摘要
我们通过将ChatGPT企业账户记录与截至2026年3月的使用情况、员工角色、任务分类及上市公司财务数据关联，研究企业如何使用前沿生成式AI。这些关联数据支持对大规模采用情况、员工角色及消息级任务的隐私保护分析：例如，我们分析的采用六个月后的员工级样本包含超过1500家企业和1700万条消息。我们记录了企业AI采用与使用的四项事实：第一，ChatGPT企业版使用量因新企业采用及现有采用者使用强度提升而快速增长；第二，美国上市公司的采用集中在规模更大、价值更高、研发与销售及管理费用（SG&A）投入更多的企业；第三，采用企业内的活跃使用覆盖各职能岗位及资历层级，其中初级员工的使用强度尤其高；第四，ChatGPT企业版使用涵盖广泛知识工作任务，包括写作、技术工作、沟通及信息整合。总体而言，这些结果表明，企业在AI采用的速度、广度及目的上存在显著差异，且仍在积极探索如何将AI整合进组织工作流程。
英文摘要
We study how organizations use frontier generative AI by linking ChatGPT Enterprise account records to usage, worker roles, task classifications, and public-company financial data through March 2026. These linked data enable a privacy-preserving analysis of adoption, worker roles, and message-level tasks at scale: for instance, the worker-level sample we analyze at the six-month adoption horizon includes over 1,500 organizations and over 17 million messages. We document four facts about enterprise AI adoption and use. First, ChatGPT Enterprise usage has grown rapidly due to a combination of new firm adoption and growing intensity among existing adopters. Second, U.S.-based public company adoption is concentrated among larger, more valuable, and more R&D- and SG&A-intensive firms. Third, active use within adopting firms spans job functions and seniority levels, with especially high usage intensity among early-career workers. Fourth, ChatGPT Enterprise usage encompasses a broad range of knowledge work tasks, including writing, technical work, communication, and information synthesis. In aggregate, these results suggest that firms differ widely in the speed, breadth and purpose of their enterprise AI adoption, and that they are still actively learning how to integrate AI into organizational workflows.
