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从以用户为中心的设计到人机协作:人机交互的未来为何仍以人作为起点

From Human-Centered Design to Human-AI Collaboration: Why the Future of HCI Still Starts With People

Issam Alzouby

arXiv 2608.07482首次发表:更新:

AI 中文总结

本文提出GenAI应作为人类协同思考伙伴而非HCD方法替代品,指出HCI未来需聚焦保留人类能动性、批判性思维与责任的人机协作。

AI 中文摘要

生成式人工智能(GenAI)正通过加速头脑风暴、写作、原型制作和界面生成,重塑人机交互(HCI)工作。然而,更快的产出并不自动等同于以用户为中心的设计。本文立场是,GenAI不应被视为以用户为中心方法的替代品,而应被视为由人类目标、伦理、认知和问责制驱动的协同思考伙伴。在反思HCI课程、设计活动和AI辅助工作流程后,本文提出,随着AI系统能力提升,传统以用户为中心的设计(HCD)原则变得愈发重要。用户在交互中仍存在注意力有限、心智模型、信任问题和认知偏差,而GenAI则带来过度依赖、技能退化、浅层推理、幻觉、作者身份不明确及问责制降低等新风险。因此,人机交互的未来应聚焦于保留人类能动性、批判性思维和责任的人机协作。

英文摘要

Generative AI is reshaping HCI work by accelerating brainstorming, writing, prototyping, and interface generation. However, faster production does not automatically produce human-centered design. This position paper argues that GenAI should be treated not as a replacement for human-centered methods, but as a co-thinking partner driven by human goals, ethics, cognition, and accountability. After reflecting on HCI coursework, design activities, and AI-assisted workflows, I argue that traditional HCD principles become more important as AI systems become more capable. Users still bring limited attention, mental models, trust issues, and cognitive biases into interaction, while GenAI introduces new risks around over-reliance, de-skilling, shallow reasoning, hallucination, unclear authorship, and reduced accountability. The future of HCI should therefore focus on human-AI collaboration that preserves human agency, critical thinking, and responsibility.

Comments4 pages, 1 figure. Accepted to the CHIWORK 2026 Workshop: Interrogating GenAI Augmentation for CHIworkers

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