AI 中文总结
该研究针对老年人对技术的不信任问题,通过分析相关实证研究,明确(不)信任的三种构成方式,提出设计可提升信息感知性的系统以支持老年技术信任的方向。
AI 中文摘要
在不同年龄段的老年群体与各代技术产品中,(不)信任始终影响着老年技术的接受度。然而,目前我们对是否或如何针对老年人的技术不信任进行设计仍知之甚少。为此,我们回顾了老年人讨论技术信任与不信任的实证研究。分析显示,(不)信任主要通过三种关键方式构成:当数字系统的物质安排变得不可读时,例如老年人无法确定信息存储位置或追踪其流动情况,就会产生(不)信任;(不)信任具有时间性且不稳定,会随着过往经验与故障而建立和转变,有时不信任会作为边界工作,限制技术侵入个人自主权、人际关系与日常生活;本研究为支持技术使用各阶段的信任提供了设计方向,即设计能让信息流动与留存更具感知性的系统。
英文摘要
Across cohorts of older adults and generations of technology, (dis)trust has continued to shape the acceptance of technologies for aging. Yet, we still know little about if or how to design for older adults' distrust in technology. Towards this, we reviewed empirical studies in which older adults discussed trust and distrust in relation to technology. Our analysis shows that (dis)trust is constituted in three key ways: emerges when material arrangements of digital systems become illegible, such as when older adults cannot determine where information is stored or trace its movement; is temporally constituted and fluid, building and shifting through prior experience and breakdowns, and at times distrust can operate as boundary work through which individuals limit technology's reach into their autonomy, relationships, and everyday lives. Our work yields design directions for supporting trust across different phases of technology use and by designing systems that make the movement and persistence of information more perceptible.