“是的！是的！我完全喜欢这个洞见！”：对话式大型语言模型聊天机器人交互策略中的肯定叙事
"YES! YES! I absolutely love this insight!" Affirmative Narration as Interactional Strategy in Dialogues with LLM Chatbots
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中文总结 AI 辅助
该研究分析了LLM聊天机器人对话中最大化用户参与度的肯定叙事交互策略，指出其含引导角色、激活masterplots等机制，还揭示了该叙事的风险，提出需培养新型素养。
中文摘要 AI 辅助
本文分析了与LLM聊天机器人对话中常见的叙事机制，这些机制共同形成了最大化用户参与度的交互策略，我们称之为肯定叙事。肯定叙事旨在让用户相信聊天机器人的实用性。我们分析了支持人机对话中肯定叙事的三种叙事机制：第一，引导用户将聊天机器人视为智能且可靠的角色；第二，激活具有文化意义的重复故事模板（即 masterplots）；第三，利用角色和 masterplots 不仅肯定用户，还将用户孤立。案例研究范围从一名记者令人不安的聊天机器人实验，到用户在与聊天机器人长时间互动后产生妄想甚至自杀的案例。这些分析揭示了肯定叙事令人担忧的一面，因此本文最后讨论了作为虚构叙事媒体类型的LLM，需要一种新型素养。
英文摘要
This article analyses narrative mechanisms that are common in dialogues with LLM chatbots. In combination, these mechanisms produce an interactional strategy for maximising user engagement, which we call affirmative narration. Affirmative narration serves to convince users of the chatbot's utility. We analyse three narrative mechanisms that support affirmative narration in human-LLM dialogues: firstly, guiding the user to view the chatbot as an intelligent and reliable character; secondly, activating masterplots, culturally significant and recurring story templates; and thirdly, using characters and masterplots not only to affirm, but also to isolate the user. The case studies range from a journalist's unsettling chatbot experiment to cases where users have experienced delusions or even died by suicide after lengthy interactions with a chatbot. The analyses illustrate the worrying sides of affirmative narration, and the article thus concludes with a discussion of LLMs as a genre of fictional narrative media that requires a new type of literacy.
发表机构
- University of Bergen（卑尔根大学）
机构由 AI 辅助整理，请以论文原文为准。
