多模态决策支持系统的游戏化需求获取：以SYNCHROMODE为例
Gamified Requirement Elicitation for a Multi-Modal Decision Support System. The Case of SYNCHROMODE
AI总结：
本文以SYNCHROMODE项目为案例，通过传统用例方法和游戏化方式获取多模态决策支持系统的需求，并对比分析两种方法产生的需求。
摘要：
SYNCHROMODE是一个Horizon Europe项目，旨在开发数据驱动的ICT工具箱，从多模态角度改善运输运营管理。这本质上是一个多模态决策支持系统，将以相互连接的软件形式呈现。开发复杂系统需要仔细规划和管理。其“生命周期”包括多个阶段，从需求获取的关键阶段开始，该阶段确立了系统的基本需求和期望。本文聚焦于SYNCHROMODE工具箱中核心互联服务的需求获取阶段。获取通过传统方法（特别是用例）以及游戏化方式实现。在工具箱设计阶段，基于用例识别了一组预定义需求。此外，设计并开发了一款需求获取严肃游戏。随后，该游戏于2023年10月在塞萨洛尼基举行的实体研讨会上向多元利益相关者展示，包括交通管理专家、公共交通管理机构、MaaS提供商、第一响应者、ITS技术提供商和地方当局。本文总结了两种需求获取过程。最后，分析并比较了通过传统手段和游戏化生成的需求。
英文摘要：
SYNCHROMODE is a Horizon Europe project that aims to develop a data-driven ICT toolbox for improving the management of transport operations from a multimodal perspective. This is, in essence, a multimodal decision support system that will take the form of interconnected pieces of software. Developing complex systems requires careful planning and management. Their "life cycle" consists of several phases, starting with the critical stage of requirement elicitation, which establishes the system's foundational needs and expectations. This paper focuses on the requirement elicitation phase of core interconnected services that are to be offered through the SYNCHROMODE toolbox. Elicitation is achieved both through traditional methods and specifically through the use of use cases as well as through the use of gamification. During the design phase of the toolbox and as a result of the use cases a set of predefined requirements were identified. Moreover, a requirement elicitation serious game was designed and developed. Subsequently, the game was presented in person during a physical workshop, which took place in Thessaloniki in October 2023, to a diverse range of stakeholders, including experts in traffic management, public transport authorities, MaaS providers, first responders, ITS technology providers, and local authorities. Both requirement elicitation processes are summarized in the context of this paper. Finally, the requirements generated through traditional means and through gamification are then analyzed and compared.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
