位置:辅助代理需要可访问性对齐
Position: Assistive Agents Need Accessibility Alignment
AI总结:
本文指出辅助代理设计需考虑可访问性对齐,通过分析778个任务实例,揭示现有代理在辅助场景中的失败原因,并提出生命周期导向的设计流程。
摘要:
为盲人和视障用户设计的辅助代理需要将可访问性对齐作为首要设计目标。尽管代理AI取得进展,但大多数系统基于有视力用户的假设进行设计和评估,导致在辅助场景中系统性失败,无法仅通过模型扩展或事后界面调整解决。通过分析778个先前工作中的辅助任务实例,我们发现当前代理AI在辅助场景中仍因有视力用户设计假设与视障用户验证、风险和交互约束之间的不匹配而失效。我们主张将可访问性视为对齐问题而非次要可用性问题。为此,我们引入了可访问性对齐并提出一个生命周期导向的设计流程,涵盖用户研究、系统设计、部署及部署后迭代。我们得出结论,以视障用户为中心的辅助任务为代理AI提供了关键压力测试,并推动了更广泛的包容性代理设计转变。
英文摘要:
Assistive agents for Blind and Visually Impaired (BVI) users require accessibility alignment as a first-class design objective. Despite rapid progress in agentic AI, most systems are designed and evaluated under assumptions of sighted interaction, low-cost verification, and tolerable trial-and-error, leading to systematic failures in assistive scenarios that cannot be resolved by model scaling or post-hoc interface adaptations alone. Drawing on an analysis of 778 assistance task instances from prior work, we show that current agentic AI remain prone to failure in assistive scenarios due to mismatches between sighted-user design assumptions and the verification, risk, and interaction constraints faced by BVI users. We argue that accessibility should be treated as an alignment problem rather than a peripheral usability concern. To this end, we introduce accessibility alignment and propose a lifecycle-oriented design pipeline for accessibility-aligned assistive agents, spanning user research, system design, deployment and post-deployment iteration. We conclude that BVI-centered assistive tasks provide a critical stress test for agentic AI and motivate a broader shift toward inclusive agent design.
机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。