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arXiv 2603.11245cs.AI
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注意用户模拟中的Sim2Real差距以实现代理任务

Mind the Sim2Real Gap in User Simulation for Agentic Tasks

Xuhui Zhou, Weiwei Sun, Qianou Ma, Yiqing Xie, Jiarui Liu, Weihua Du, Sean Welleck, Yiming Yang, Graham Neubig, Sherry Tongshuang Wu, Maarten Sap

AI总结:

研究发现基于LLM的用户模拟器在代理任务中存在Sim2Real差距,表现出过度合作和缺乏真实反馈,需通过人类验证提升模拟真实性。

摘要:

随着NLP评估从静态基准转向多轮交互设置,基于LLM的模拟器已被广泛用作用户代理,发挥两个作用:生成用户回合和提供评估信号。然而,这些模拟经常被假设为真实人类行为的忠实再现,通常缺乏严谨的验证。我们正式定义了用户模拟中的Sim2Real差距,并提出了首次研究,运行完整的τ-bench协议与真实人类(451名参与者,165个任务),在专有、开源和专用家族中对31个LLM模拟器进行基准测试,使用我们引入的用户-模拟指数(USI)来量化LLM模拟器在模拟真实用户交互行为和反馈方面的质量。行为上,LLM模拟器过于合作,风格统一,缺乏真实挫折或模糊性,创建了一个“容易模式”,使代理的成功率高于人类基准。在评估中,真实人类在八个质量维度上提供细致的判断,而模拟用户则产生一致的积极反馈;基于规则的奖励无法捕捉由人类用户生成的丰富反馈信号。总体而言,更高的通用模型能力并不一定导致更忠实的用户模拟。这些发现强调了在代理开发周期中使用基于LLM的用户模拟器时进行人类验证的重要性,并推动了改进的用户模拟模型。

英文摘要:

As NLP evaluation shifts from static benchmarks to multi-turn interactive settings, LLM-based simulators have become widely used as user proxies, serving two roles: generating user turns and providing evaluation signals. Yet, these simulations are frequently assumed to be faithful to real human behaviors, often without rigorous verification. We formalize the Sim2Real gap in user simulation and present the first study running the full $τ$-bench protocol with real humans (451 participants, 165 tasks), benchmarking 31 LLM simulators across proprietary, open-source, and specialized families using the User-Sim Index (USI), a metric we introduce to quantify how well LLM simulators resemble real user interactive behaviors and feedback. Behaviorally, LLM simulators are excessively cooperative, stylistically uniform, and lack realistic frustration or ambiguity, creating an "easy mode" that inflates agent success rates above the human baseline. In evaluations, real humans provide nuanced judgments across eight quality dimensions while simulated users produce uniformly more positive feedback; rule-based rewards are failing to capture rich feedback signals generated by human users. Overall, higher general model capability does not necessarily yield more faithful user simulation. These findings highlight the importance of human validation when using LLM-based user simulators in the agent development cycle and motivate improved models for user simulation.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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