迷失在指令中：对盲人用户使用DIY手册和AI重写指令进行实物产品组装、操作和故障排除经验的研究
Lost in Instructions: Study of Blind Users' Experiences with DIY Manuals and AI-Rewritten Instructions for Assembly, Operation, and Troubleshooting of Tangible Products
AI总结：
研究探讨盲人用户在使用DIY手册和AI生成的指令进行实物产品组装、操作和故障排除时的体验，发现现有工具不足，需改进以提供更有效的指导。
摘要：
像ChatGPT和Be-My-AI这样的AI工具正越来越多地被盲人使用。尽管先前的工作已经探讨了盲人如何在一些DIY任务中使用这些工具，但关于他们如何利用这些工具和可用的产品手册资源来组装、操作和故障排除实物或 tangible 产品——这些任务需要空间推理、结构理解和精确执行——知之甚少。我们通过访谈研究和可用性研究与盲人参与者进行研究，调查他们如何利用AI工具和产品手册进行实物产品的DIY任务。研究结果表明，手册是必不可少的资源，但产品手册的说明通常不足以满足盲人用户的需求。目前的AI工具尚未充分解决这一不足；事实上，我们观察到，它们有时会加剧这一问题，提供不完整、不连贯或误导性的指导。最后，我们建议改进AI工具，以生成针对盲人用户在涉及实物产品的DIY任务中的定制说明。
英文摘要：
AI tools like ChatGPT and Be-My-AI are increasingly being used by blind individuals. Although prior work has explored their use in some Do-It-Yourself (DIY) tasks by blind individuals, little is known about how they use these tools and the available product-manual resources to assemble, operate, and troubleshoot physical or tangible products - tasks requiring spatial reasoning, structural understanding, and precise execution. We address this knowledge gap via an interview study and a usability study with blind participants, investigating how they leverage AI tools and product manuals for DIY tasks with physical products. Findings show that manuals are essential resources, but product-manual instructions are often inadequate for blind users. AI tools presently do not adequately address this insufficiency; in fact, we observed that they often exacerbate this issue with incomplete, incoherent, or misleading guidance. Lastly, we suggest improvements to AI tools for generating tailored instructions for blind users' DIY tasks involving tangible products.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
