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应对开源社区管理者在贡献者保留方面的挑战

Addressing OSS Community Managers' Challenges in Contributor Retention

Oregon State University(俄勒冈州立大学);Colorado State University(科罗拉多州立大学);Northern Arizona University(北亚利桑那大学)

Zixuan Feng, Katie Kimura, Bianca Trinkenreich, Igor Steinmacher, Marco Gerosa, Anita Sarma

AI总结:

本文通过混合方法研究,提出了一种基于网络的原型工具,帮助OSS社区管理者预测和预防贡献者失联,提升保留管理效率。

摘要:

开源软件(OSS)社区管理者在保留贡献者方面面临重大挑战,因为他们必须监控活动和参与度,同时应对协作中的复杂动态。目前用于管理贡献者保留(例如仪表盘)的工具效果有限,因为它们只能提供回顾而非预测性的见解来识别潜在的失联早期。如果没有了解如何预测和防止失联,新的解决方案可能会给社区管理者带来负担,而不是支持保留管理。遵循设计科学研究范式,我们采用混合方法方法进行问题识别和解决方案设计,以解决贡献者保留问题。为了识别阻碍OSS保留管理的挑战,我们进行了半结构化访谈、多声部文献综述和社区调查。然后通过迭代构建-评估循环,我们开发并完善了诊断保留风险和指导参与努力的策略。我们将这些策略转化为一个基于网络的原型,纳入了100多个OSS从业者的意见,并在两个OSS社区中进行了现场评估。我们的研究提供了(1)关于OSS贡献者保留管理挑战的实证见解,(2)支持OSS社区管理者保留努力的可行策略,以及(3)未来研究中开发或验证关于OSS可持续性的理论的实用框架。

英文摘要:

Open-source software (OSS) community managers face significant challenges in retaining contributors, as they must monitor activity and engagement while navigating complex dynamics of collaboration. Current tools designed for managing contributor retention (e.g., dashboards) fall short by providing retrospective rather than predictive insights to identify potential disengagement early. Without understanding how to anticipate and prevent disengagement, new solutions risk burdening community managers rather than supporting retention management. Following the Design Science Research paradigm, we employed a mixed-methods approach for problem identification and solution design to address contributor retention. To identify the challenges hindering retention management in OSS, we conducted semi-structured interviews, a multi-vocal literature review, and community surveys. Then through an iterative build-evaluate cycle, we developed and refined strategies for diagnosing retention risks and informing engagement efforts. We operationalized these strategies into a web-based prototype, incorporating feedback from 100+ OSS practitioners, and conducted an in situ evaluation across two OSS communities. Our study offers (1) empirical insights into the challenges of contributor retention management in OSS, (2) actionable strategies that support OSS community managers' retention efforts, and (3) a practical framework for future research in developing or validating theories about OSS sustainability.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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