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arXiv 2602.06396cs.HC
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InterFlow:设计无感AI以赋能半结构化访谈中的访谈者

InterFlow: Designing Unobtrusive AI to Empower Interviewers in Semi-Structured Interviews

Texas A&M University(德克萨斯农工大学);City University of Hong Kong(香港城市大学);George Mason University(乔治梅森大学)

Yi Wen, Yu Zhang, Sriram Suresh, Zhicong Lu, Can Liu, Meng Xia

AI总结:

InterFlow通过AI驱动的视觉支架,帮助访谈者更高效地管理半结构化访谈流程,减少认知负担并提升访谈质量。

摘要:

半结构化访谈是定性研究中常用的方法。然而,进行高质量的访谈在认知上具有挑战性,需要很强的访谈技巧。为了降低这一门槛,我们提出了InterFlow,一种由AI驱动的视觉支架,帮助访谈者管理访谈流程,并促进实时数据的理解。该系统会动态地将访谈脚本适应于正在进行的对话,并提供一个视觉计时器来跟踪访谈进度和对话平衡。它进一步通过三个层次的自动化支持信息采集:手动输入、AI辅助摘要(用户指定的重点)以及一个共访谈代理,该代理主动揭示潜在的后续问题。一项被试内用户研究(N=12)表明,InterFlow减少了访谈者的认知负荷,并促进了访谈过程。基于用户研究的结果,我们提供了无感且保持自主权的AI辅助设计启示,适用于时间敏感且认知需求高的情况。

英文摘要:

Semi-structured interviews are a common method in qualitative research. However, conducting high-quality interviews is cognitively demanding and requires strong interviewing skills. To lower this bar, we propose InterFlow, an AI-powered visual scaffold that helps interviewers manage the interview flow and facilitates real-time data sensemaking. The system dynamically adapts the interview script to the ongoing conversation and provides a visual timer to track interview progress and conversational balance. It further supports information capture with three levels of automation: manual entry, AI-assisted summary with user-specified focus, and a co-interview agent that proactively surfaces potential follow-up points. A within-subject user study ($N=12$) indicates that InterFlow reduces interviewers' cognitive load and facilitates the interview process. Based on the user study findings, we provide design implications for unobtrusive and agency-preserving AI assistance under time-sensitive and cognitively-demanding situations.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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