是什么在拉弦？理解论证在开源软件可用性讨论中的特点和作用
What Pulls the Strings? Understanding the Characteristics and Role of Argumentation in Open-Source Software Usability Discussions
AI总结：
研究分析了开源软件可用性讨论中论证的特点和作用，发现论证质量影响参与者行为，揭示了开源社区在可用性方面的集体智慧不足。
摘要：
开源软件的可用性很重要，但通常被技术复杂性和功能性所忽视。论证可以成为各种利益相关者在开源软件可用性讨论中表达意见和说服他人的关键工具。然而，这些讨论中论证 discourse 的特征仍然未知，导致难以为讨论参与者提供有效的支持。我们通过综合分析五个开源项目中的论证 discourse 和质量，解决了这一问题。我们的结果表明，可用性讨论主要是由论证驱动的，尽管其质量各不相同。问题评论中的论证质量低于问题帖子，表明开源社区在可用性方面缺乏集体智慧。此外，论证 discourse 和质量对参与者后续行为有各种影响。总体而言，这项研究为帮助开源软件利益相关者构建更有效的论证并最终提高开源软件可用性提供了见解。这些见解还可以用于研究其他分布式协作社区。
英文摘要：
The usability of open-source software (OSS) is important but frequently overlooked in favor of technical and functional complexity. Argumentation can be a pivotal device for diverse stakeholders in OSS usability discussions to express opinions and persuade others. However, the characteristics of argument discourse in those discussions remain unknown, resulting in difficulties in providing effective support for discussion participants. We address this through a comprehensive analysis of argument discourse and quality in five OSS projects. Our results indicated that usability discussions are predominantly argument-driven, although their qualities vary. Issue comments exhibit lower-quality arguments than the issue posts, suggesting a shortage of collective intelligence about usability in OSS communities. Moreover, argument discourse and quality have various impacts on the subsequent behavior of participants. Overall, this research offers insights to help OSS stakeholders build more effective arguments and eventually improve OSS usability. These insights can also inform studies about other distributed collaborative communities.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
