arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2509.23259cs.CL

Fin-ExBERT:在金融语境中使用图增强 BERT 和可训练插件进行基于用户意图的文本抽取

Fin-ExBERT: User Intent based Text Extraction in Financial Context using Graph-Augmented BERT and trainable Plugin

Fidelity Investments(fidelity投资公司)

Soumick Sarker, Abhijit Kumar Rai

AI总结:

针对金融对话记录的句子级意图信息抽取难题,提出模块化 Fin-ExBERT 框架,结合领域适配 BERT、LoRA、渐进式解冻训练与动态阈值,在真实数据上取得良好精确率和 F1。

摘要:

金融对话记录因其非正式结构、领域特定词汇和可变的意图密度,给句子级信息抽取带来了独特挑战。我们提出 Fin-ExBERT,这是一个轻量级、模块化框架,用于从已标注的金融服务电话中抽取与用户意图相关的句子。我们的方法建立在经过领域适配的 BERT(Bidirectional Encoder Representations from Transformers,来自 Transformer 的双向编码器表示)主干之上,并通过 LoRA(Low-Rank Adaptation,低秩适配)适配器加以增强,从而能够利用有限的标注数据进行高效微调。我们提出一种带有渐进式解冻的两阶段训练策略:首先在冻结主干的情况下训练分类器头,随后以差分学习率逐步微调整个模型。为确保在不确定性下实现稳健抽取,我们采用基于概率曲率(肘部检测)的动态阈值策略,避免固定截断启发式方法。实证结果表明,该方法在真实世界记录上具有出色的精确率和 F1 表现,并且输出具有可解释性,适合下游审计和问答工作流。完整框架支持批量评估、可视化和校准导出,为金融对话挖掘提供了可部署的解决方案。

英文摘要:

Financial dialogue transcripts pose a unique challenge for sentence-level information extraction due to their informal structure, domain-specific vocabulary, and variable intent density. We introduce Fin-ExBERT, a lightweight and modular framework for extracting user intent-relevant sentences from annotated financial service calls. Our approach builds on a domain-adapted BERT (Bidirectional Encoder Representations from Transformers) backbone enhanced with LoRA (Low-Rank Adaptation) adapters, enabling efficient fine-tuning using limited labeled data. We propose a two-stage training strategy with progressive unfreezing: initially training a classifier head while freezing the backbone, followed by gradual fine-tuning of the entire model with differential learning rates. To ensure robust extraction under uncertainty, we adopt a dynamic thresholding strategy based on probability curvature (elbow detection), avoiding fixed cutoff heuristics. Empirical results show strong precision and F1 performance on real-world transcripts, with interpretable output suitable for downstream auditing and question-answering workflows. The full framework supports batched evaluation, visualization, and calibrated export, offering a deployable solution for financial dialogue mining.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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