准生物与能动性恐怖谷：用户与不一致生成式AI交互的理论与证据综合
The Quasi-Creature and the Uncanny Valley of Agency: A Synthesis of Theory and Evidence on User Interaction with Inconsistent Generative AI
AI总结：
本文提出“准生物”（无实体或真正理解却模拟智能的实体）与“能动性恐怖谷”框架，解释用户与不一致生成式AI交互的强烈挫败感，并通过混合方法研究验证感知AI效率与挫败感的负相关，为相关设计等提供理论支撑。
摘要：
大规模生成式AI的用户体验存在悖论：超人级流畅度与常识及一致性方面的荒谬失败并存。本文认为，由此产生的强烈挫败感是一个本体论问题，源于“准生物”——一种模拟智能却无实体或真正理解能力的实体。与该实体交互会引发“能动性恐怖谷”框架：当高能动性AI被证明存在不稳定的不可靠性时，用户舒适度会下降。其失败被视为认知违规，导致深刻的认知失调。本文综合人机交互（HCI）、认知科学和技术哲学，定义了准生物并详细阐述了能动性恐怖谷。一项关于协作创意任务的说明性混合方法研究（“Move 78”，N=37）揭示，感知到的AI效率与用户挫败感之间存在强烈负相关，这是负面体验的核心。该框架有力地解释了用户对生成式AI的挫败感，并对这些强大的、异质技术的设计、伦理和社会整合具有重要意义。
英文摘要：
The user experience with large-scale generative AI is paradoxical: superhuman fluency meets absurd failures in common sense and consistency. This paper argues that the resulting potent frustration is an ontological problem, stemming from the "Quasi-Creature"-an entity simulating intelligence without embodiment or genuine understanding. Interaction with this entity precipitates the "Uncanny Valley of Agency," a framework where user comfort drops when highly agentic AI proves erratically unreliable. Its failures are perceived as cognitive breaches, causing profound cognitive dissonance. Synthesizing HCI, cognitive science, and philosophy of technology, this paper defines the Quasi-Creature and details the Uncanny Valley of Agency. An illustrative mixed-methods study ("Move 78," N=37) of a collaborative creative task reveals a powerful negative correlation between perceived AI efficiency and user frustration, central to the negative experience. This framework robustly explains user frustration with generative AI and has significant implications for the design, ethics, and societal integration of these powerful, alien technologies.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
