arXiv 2508.120752025-08-20cs.ROcs.HC

走进真实世界：当机器人不受欢迎时

Into the Wild: When Robots Are Not Welcome

School of Computing Science, University of Glasgow（格拉斯哥大学计算科学学院）；Division of Speech, Music and Hearing, KTH Royal Institute of Technology（皇家理工学院语音、音乐与听觉系）；School of Critical Studies, University of Glasgow（格拉斯哥大学批判研究学院）

Shaul Ashkenazi, Gabriel Skantze, Jane Stuart-Smith, Mary Ellen Foster

备注：: Accepted at the workshop on Real-World HRI in Public and Private Spaces: Successes, Failures, and Lessons Learned (PubRob-Fails), held at the IEEE RO-MAN Conference, 2025. 3 pages

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AI总结：

针对社交机器人在公共场所部署面临利益相关者反对等问题，本文报告其在学生服务中心、难民临时服务点的部署困难及最终通过赢得工作人员信任完成部署的过程，为相关场景提供实践参考。

摘要：

社交机器人正越来越多地被部署在公共场所，它们不仅面临技术困难和用户意想不到的话语，还面临利益相关者的反对——这些人可能对在这些场所引入机器人感到不适。我们描述了在两种不同公共场景部署社交机器人时遇到的困难：1）学生服务中心；2）难民和寻求庇护者临时服务点。尽管这是一份失败报告，但在每个用例中，我们最终都成功赢得了工作人员的信任并与他们建立了关系，从而得以部署机器人并开展研究。

英文摘要：

Social robots are increasingly being deployed in public spaces, where they face not only technological difficulties and unexpected user utterances, but also objections from stakeholders who may not be comfortable with introducing a robot into those spaces. We describe our difficulties with deploying a social robot in two different public settings: 1) Student services center; 2) Refugees and asylum seekers drop-in service. Although this is a failure report, in each use case we eventually managed to earn the trust of the staff and form a relationship with them, allowing us to deploy our robot and conduct our studies.

机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。