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arXiv 2505.15065cs.CLcs.AIcs.CY

共情的探索:评估小型语言模型在PTSD对话支持中的表现

The Pursuit of Empathy: Evaluating Small Language Models for PTSD Dialogue Support

Penn State University(宾夕法尼亚州立大学);Emory University(埃默里大学);Georgia Tech(佐治亚理工学院)

Suhas BN, Yash Mahajan, Dominik Mattioli, Andrew M. Sherrill, Rosa I. Arriaga, Chris W. Wiese, Saeed Abdullah

AI总结:

本文通过构建TIDE数据集,评估0.5B-5B参数的小型语言模型在PTSD对话支持中的共情能力,发现微调可提升其表现,部分小型模型接近人类评分,为资源高效的心理健康支持系统提供了数据与方法基础。

摘要:

本文研究了小型语言模型(0.5B-5B参数)为PTSD患者生成共情回应的能力。我们引入了创伤知情共情对话(TIDE)数据集,这是一个包含10000个两轮对话的新型数据集,覆盖500个多样化、临床基础的PTSD角色(https://huggingface.co/datasets/yenopoya/TIDE)。以前沿模型输出为真实标签,我们在零样本设置和微调后评估了8个小型LLM。微调增强了共情能力,提高了余弦相似度和感知共情,尽管在不同情绪场景中增益各异,且较小模型存在“知识迁移天花板”。正如预期,Claude Sonnet 3.5持续优于所有模型,但令人惊讶的是,小型模型的共情水平常接近人类评分。人口统计分析显示,老年人偏好先验证痛苦再提供支持的回应(p = .004),而研究生学历用户在特定场景中偏好情感层次丰富的回复。性别差异极小(p > 0.15),表明广泛共情的模型设计具有可行性。这项工作为构建资源高效、情感智能的心理健康支持系统提供了见解。

英文摘要:

This paper investigates the capacity of small language models (0.5B-5B parameters) to generate empathetic responses for individuals with PTSD. We introduce Trauma-Informed Dialogue for Empathy (TIDE), a novel dataset comprising 10,000 two-turn conversations across 500 diverse, clinically-grounded PTSD personas (https://huggingface.co/datasets/yenopoya/TIDE). Using frontier model outputs as ground truth, we evaluate eight small LLMs in zero-shot settings and after fine-tuning. Fine-tuning enhances empathetic capabilities, improving cosine similarity and perceived empathy, although gains vary across emotional scenarios and smaller models exhibit a "knowledge transfer ceiling." As expected, Claude Sonnet 3.5 consistently outperforms all models, but surprisingly, the smaller models often approach human-rated empathy levels. Demographic analyses showed that older adults favored responses that validated distress before offering support (p = .004), while graduate-educated users preferred emotionally layered replies in specific scenarios. Gender-based differences were minimal (p > 0.15), suggesting the feasibility of broadly empathetic model designs. This work offers insights into building resource-efficient, emotionally intelligent systems for mental health support.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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