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arXiv 2505.10454cs.HC

Emotion-sensitive Explanation Model(情绪敏感型解释模型)

Emotion-sensitive Explanation Model

Christian Schütze, Birte Richter, Britta Wrede

AI总结:

针对情绪因素会影响用户对XAI解释的理解这一问题,提出情绪敏感解释的三阶段模型,为开发适配用户情绪的动态解释XAI系统提供概念基础,助力更有效的以用户为中心的决策。

摘要:

可解释人工智能(XAI)研究传统上聚焦于理性用户,旨在提升理解并减少认知偏差。然而,情绪因素在解释被感知和处理的方式中起着关键作用。已有研究表明,预先存在的情绪和任务产生的情绪会对解释的理解产生负面影响。基于这些发现,我们提出了一个用于情绪敏感解释基础的三阶段模型:(1)情绪或认知唤醒,(2)理解,(3)认同。该模型为开发能根据用户情绪状态动态调整解释策略的XAI系统提供了概念基础,最终支持更有效、以用户为中心的决策。

英文摘要:

Explainable AI (XAI) research has traditionally focused on rational users, aiming to improve understanding and reduce cognitive biases. However, emotional factors play a critical role in how explanations are perceived and processed. Prior work shows that prior and task-generated emotions can negatively impact the understanding of explanation. Building on these insights, we propose a three-stage model for emotion-sensitive explanation grounding: (1) emotional or epistemic arousal, (2) understanding, and (3) agreement. This model provides a conceptual basis for developing XAI systems that dynamically adapt explanation strategies to users emotional states, ultimately supporting more effective and user-centered decision-making.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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