电子表格自我效能的悖论：面向终用户编程的非正式知识共享的社会激励
The Paradox of Spreadsheet Self-Efficacy: Social Incentives for Informal Knowledge Sharing in End-User Programming
AI总结：
研究探讨了电子表格非正式知识共享中个人、社交和软件相关变量对共享意愿的影响，发现自我效能高和声誉收益感知会提升共享意愿，但知识编码努力感低的人则更少分享。
摘要：
非正式知识共享（KS）对终用户程序员获得专业能力至关重要。为了更好地理解个人（自我效能）、社交（声誉收益、同事信任）和软件相关（编码努力）变量如何影响电子表格KS意图，我们基于来自行政和财务领域的100名电子表格用户调查数据进行了多元回归分析。我们发现，高电子表格自我效能和认为分享会导致声誉收益的感知预测了更高的KS意图，但那些发现知识编码努力感强的人表现出较低的KS意图。我们还观察到，无论职业如何，用户倾向于报告较低的一般电子表格技能自我效能感，尽管他们也报告了在工作相关情境中较高的电子表格使用自我效能感。我们的发现表明，承认和设计这些社交和个人变量可以避免经验丰富的个体不必要的不分享情况，对电子表格设计有启示。
英文摘要：
Informal Knowledge Sharing (KS) is vital for end-user programmers to gain expertise. To better understand how personal (self-efficacy), social (reputational gains, trust between colleagues), and software-related (codification effort) variables influence spreadsheet KS intention, we conducted a multiple regressions analysis based on survey data from spreadsheet users (n=100) in administrative and finance roles. We found that high levels of spreadsheet self-efficacy and a perception that sharing would result in reputational gains predicted higher KS intention, but individuals who found knowledge codification effortful showed lower KS intention. We also observed that regardless of occupation, users tended to report a lower sense of self-efficacy in their general spreadsheet proficiency, despite also reporting high self-efficacy in spreadsheet use for job-related contexts. Our findings suggest that acknowledging and designing for these social and personal variables can help avoid situations where experienced individuals refrain unnecessarily from sharing, with implications for spreadsheet design.
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