危机管理中的工程：灾害移动应用的用户中心分析
Engineering for Crisis Management: A User-Centred Analysis of Disaster Mobile Applications
AI总结：
本文分析灾害移动应用的功能与用户反馈，发现多数应用侧重应急响应，缺乏准备与恢复支持，提出改进建议以提升可靠性与包容性。
摘要：
灾害移动应用在紧急情况中扮演越来越重要的角色，本文对70款应用进行了综合分析，涵盖功能、用户反馈及改进机会。通过分析文献、Google Play Store和App Store中的应用，按灾害类型、地理覆盖、流行度、 monetization策略和生命周期功能分类。提取并分析用户评论，利用主题建模和情感分析识别关键问题。结果显示大多数应用侧重响应功能，准备和恢复支持有限。用户反馈指出技术可靠性、可用性、可访问性和信息清晰度等关键挑战。基于这些发现，本文为开发者和应急管理部门提出改进建议，包括采用生命周期导向设计、加强多语言支持、提升技术鲁棒性，并将用户反馈整合到开发过程中。本文为人类中心灾害风险降低研究提供了实证洞察和可行指导。
英文摘要：
Disaster mobile apps play an increasingly important role in disseminating hazard information and supporting communities during emergency situations. This study presents a comprehensive analysis of these mobile applications, focusing on their features, user-reported challenges, and opportunities for improvement. We first examined the landscape of disaster mobile apps by analysing 70 apps identified through a combination of methods, including those from the literature, the Google Play Store, and the App Store. The analysis categorised apps based on disaster focus, geographic coverage, popularity, monetisation strategies, and features across the disaster lifecycle. We then extracted, translated and analysed user reviews using topic modelling and sentiment analysis to identify key concerns and recurring issues. The results show that most applications prioritise response-related functionalities, with limited support for preparedness and recovery. User feedback highlights critical challenges related to technical reliability, usability, accessibility, and information clarity. Based on these findings, we propose a set of recommendations for developers and emergency management agencies to improve the reliability, inclusiveness, and overall effectiveness of disaster mobile apps. These include adopting lifecycle-oriented design approaches, strengthening multilingual support, improving technical robustness, and integrating user feedback into development processes. This work contributes to the growing body of research on human-centred disaster risk reduction by providing empirical insights and actionable guidance for the design of more reliable and inclusive disaster communication systems.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
