人类与机器人在模拟服务场景中相互（不）礼貌的体验：一项实证研究
The experience of humans' and robots' mutual (im)politeness in enacted service scenarios: An empirical study
AI总结：
本研究通过模拟服务员机器人与顾客的互动，探讨人类对机器人的对待方式如何影响旁观者对机器人行为的社会感知，发现机器人受到不礼貌对待时，其不礼貌行为被视为更合理。
摘要：
本文报告了一项关于人类对待机器人的方式如何影响对机器人行为的社会感知的实证研究。该研究采用拟人化“服务员”机器人与两名顾客之间的模拟互动。机器人和其中一名顾客（由研究人员扮演）遵循四种不同的互动脚本，涵盖了机器人和顾客之间礼貌与不礼貌的所有组合。参与者（N=24，被试内设计）被分配为“在场的旁观者”角色，即在场景中在场但未积极参与互动的同伴顾客。参与者通过提供Likert量表评分和自由文本回答来评估他们对互动场景的体验。结果表明，虽然不礼貌的机器人行为通常被负面评价，但如果机器人受到人类的不礼貌对待，这种行为通常被认为更合理、更公平。本文还讨论了在机器人社会感知背景下的礼貌互惠期望。
英文摘要：
The paper reports an empirical study of the effect of human treatment of a robot on the social perception of the robot's behavior. The study employed an enacted interaction between an anthropomorphic "waiter" robot and two customers. The robot and one of the customers (acted out by a researcher) were following four different interaction scripts, representing all combinations of mutual politeness and impoliteness of the robot and the customer. The participants (N=24, within-subject design) were assigned the role of an "included observer", that is, a fellow customer who was present in the situation without being actively involved in the interactions. The participants assessed how they experienced the interaction scenarios by providing Likert scale scores and free-text responses. The results indicate that while impolite robots' behavior was generally assessed negatively, it was commonly perceived as more justifiable and fairer if the robot was treated impolitely by the human. Politeness reciprocity expectations in the context of the social perception of robots are discussed.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
