Automatic measures of similarity between utterances are invaluable for training speech synthesizers, evaluating machine translation, and assessing learner productions. While there exist measures for semantic similarity and prosodic similarity, there are as yet none for pragmatic similarity. To enable the training of such measures, we developed the first collection of human judgments of pragmatic similarity between utterance pairs. Each pair consisting of an utterance extracted from a recorded dialog and a re-enactment of that utterance. Re-enactments were done under various conditions designed to create a variety of degrees of similarity. Each pair was rated on a continuous scale by 6 to 9 judges. The average inter-judge correlation was as high as 0.72 for English and 0.66 for Spanish. We make this data available at https://github.com/divettemarco/PragSim .
Training statistical dialog models in spoken dialog systems (SDS) requires large amounts of annotated data. The lack of scalable methods for data mining and annotation poses a significant hurdle for state-of-the-art statistical dialog managers. This paper presents an approach that directly leverage billions of web search and browse sessions to overcome this hurdle. The key insight is that task completion through web search and browse sessions is (a) predictable and (b) generalizes to spoken dialog task completion. The new method automatically mines behavioral search and browse patterns from we…
Dialog act prediction is an essential language comprehension task for both dialog system building and discourse analysis. Previous dialog act schemes, such as SWBD-DAMSL, are designed for human-human conversations, in which conversation partners have perfect language understanding ability. In this paper, we design a dialog act annotation scheme, MIDAS (Machine Interaction Dialog Act Scheme), targeted on open-domain human-machine conversations. MIDAS is designed to assist machines which have limited ability to understand their human partners. MIDAS has a hierarchical structure and supports mult…
University of New Mexico（新墨西哥大学）；Johns Hopkins University（约翰斯·霍普金斯大学）；Alexa AI（Alexa人工智能）；Amazon.com, Inc.（亚马逊公司）
We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the quer…
Collaborative Rational Speech Act: Pragmatic Reasoning for Multi-Turn Dialog
International Laboratory on Learning Systems (ILLS)（国际学习系统实验室）；Laboratoire Interdisciplinaire des Sciences du Numérique (LISN)（跨学科数字科学实验室）；Mila - Quebec AI Institute（魁北克人工智能研究所）；CNRS（法国国家科学研究中心）；CentraleSupélec（中央超导研究所）；Université Paris-Saclay（巴黎萨克雷大学）；McGill University（麦吉尔大学）
We outline how utterances in dialogs can be interpreted using a partial first order logic. We exploit the capability of this logic to talk about the truth status of formulae to define a notion of coherence between utterances and explain how this coherence relation can serve for the construction of AND/OR trees that represent the segmentation of the dialog. In a BDI model we formalize basic assumptions about dialog and cooperative behaviour of participants. These assumptions provide a basis for inferring speech acts from coherence relations between utterances and attitudes of dialog participant…
In task-oriented dialogue systems, spoken language understanding, or SLU, refers to the task of parsing natural language user utterances into semantic frames. Making use of context from prior dialogue history holds the key to more effective SLU. State of the art approaches to SLU use memory networks to encode context by processing multiple utterances from the dialogue at each turn, resulting in significant trade-offs between accuracy and computational efficiency. On the other hand, downstream components like the dialogue state tracker (DST) already keep track of the dialogue state, which can s…
Carnegie Mellon University（卡内基梅隆大学）；Pohang University of Science and Technology（浦项科技大学）
This paper describes a new spoken dialog portal that connects systems produced by the spoken dialog academic research community and gives them access to real users. We introduce a distributed, multi-modal, multi-agent prototype dialog framework that affords easy integration with various remote resources, ranging from end-to-end dialog systems to external knowledge APIs. To date, the DialPort portal has successfully connected to the multi-domain spoken dialog system at Cambridge University, the NOAA (National Oceanic and Atmospheric Administration) weather API and the Yelp API.
Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i) identifying which word is the cause for the other's emotion from his or her utterance and (ii) reflecting those specific words in the response generation. However, previous approaches for recognizing emotion cause words in text require sub-utterance level annotations, which can be demanding. Taking inspiration from social cognition, we leverage a generative estima…
LTCI, Telecom Paris, Institut Polytechnique de Paris（巴黎理工学院巴黎电信学院LTCI）；IBM GBS France（IBM法国全球企业咨询服务部）；IBM Research Zurich（IBM苏黎世研究院）
Sequence labelling tasks like Dialog Act and Emotion/Sentiment identification are a key component of spoken dialog systems. In this work, we propose a new approach to learn generic representations adapted to spoken dialog, which we evaluate on a new benchmark we call Sequence labellIng evaLuatIon benChmark fOr spoken laNguagE benchmark (\texttt{SILICONE}). \texttt{SILICONE} is model-agnostic and contains 10 different datasets of various sizes. We obtain our representations with a hierarchical encoder based on transformer architectures, for which we extend two well-known pre-training objectives…
Syntactic and pragmatic completeness is known to be important for turn-taking prediction, but so far machine learning models of turn-taking have used such linguistic information in a limited way. In this paper, we introduce TurnGPT, a transformer-based language model for predicting turn-shifts in spoken dialog. The model has been trained and evaluated on a variety of written and spoken dialog datasets. We show that the model outperforms two baselines used in prior work. We also report on an ablation study, as well as attention and gradient analyses, which show that the model is able to utilize…
Intent Recognition and Slot Identification are crucial components in spoken language understanding (SLU) systems. In this paper, we present a novel approach towards both these tasks in the context of low resourced and unwritten languages. We present an acoustic based SLU system that converts speech to its phonetic transcription using a universal phone recognition system. We build a word-free natural language understanding module that does intent recognition and slot identification from these phonetic transcription. Our proposed SLU system performs competitively for resource rich scenarios and …
In this paper, we present a novel approach to natural language understanding that utilizes context-free grammars (CFGs) in conjunction with sequence-to-sequence (seq2seq) deep learning. Specifically, we take a CFG authored to generate dialogue for our target application for NLU, a videogame, and train a long short-term memory (LSTM) recurrent neural network (RNN) to map the surface utterances that it produces to traces of the grammatical expansions that yielded them. Critically, this CFG was authored using a tool we have developed that supports arbitrary annotation of the nonterminal symbols i…
End-to-end spoken language understanding (SLU) systems that process human-human or human-computer interactions are often context independent and process each turn of a conversation independently. Spoken conversations on the other hand, are very much context dependent, and dialog history contains useful information that can improve the processing of each conversational turn. In this paper, we investigate the importance of dialog history and how it can be effectively integrated into end-to-end SLU systems. While processing a spoken utterance, our proposed RNN transducer (RNN-T) based SLU model h…
Columbia University（哥伦比亚大学）；Microsoft（微软）；Stanford University（斯坦福大学）
Every day we are surrounded by spoken dialog. This medium delivers rich diverse streams of information auditorily; however, systematically understanding dialog can often be non-trivial. Despite the pervasiveness of spoken dialog, automated speech understanding and quality information extraction remains markedly poor, especially when compared to written prose. Furthermore, compared to understanding text, auditory communication poses many additional challenges such as speaker disfluencies, informal prose styles, and lack of structure. These concerns all demonstrate the need for a distinctly spee…
LTCI, Telecom Paris, Institut Polytechnique de Paris（巴黎综合理工学院电信巴黎分校LTCI）；IBM GBS France（IBM GBS法国）
Spoken dialog systems need to be able to handle both multiple languages and multilinguality inside a conversation (\textit{e.g} in case of code-switching). In this work, we introduce new pretraining losses tailored to learn multilingual spoken dialog representations. The goal of these losses is to expose the model to code-switched language. To scale up training, we automatically build a pretraining corpus composed of multilingual conversations in five different languages (French, Italian, English, German and Spanish) from \texttt{OpenSubtitles}, a huge multilingual corpus composed of 24.3G tok…
Dependency parsing of conversational input can play an important role in language understanding for dialog systems by identifying the relationships between entities extracted from user utterances. Additionally, effective dependency parsing can elucidate differences in language structure and usage for discourse analysis of human-human versus human-machine dialogs. However, models trained on datasets based on news articles and web data do not perform well on spoken human-machine dialog, and currently available annotation schemes do not adapt well to dialog data. Therefore, we propose the Spoken …
To successfully negotiate a deal, it is not enough to communicate fluently: pragmatic planning of persuasive negotiation strategies is essential. While modern dialogue agents excel at generating fluent sentences, they still lack pragmatic grounding and cannot reason strategically. We present DialoGraph, a negotiation system that incorporates pragmatic strategies in a negotiation dialogue using graph neural networks. DialoGraph explicitly incorporates dependencies between sequences of strategies to enable improved and interpretable prediction of next optimal strategies, given the dialogue conte…
Speech-Text Dialog Pre-training for Spoken Dialog Understanding with Explicit Cross-Modal Alignment
Alibaba Group（阿里巴巴集团）；Shenzhen Institute of Advanced Technology, Chinese Academy of Sciences（中国科学院深圳先进技术研究院）；University of Chinese Academy of Sciences（中国科学院大学）；University of Science and Technology of China（中国科学技术大学）
In this paper, we present a method for identifying discourse marker usage in spontaneous speech based on machine learning. Discourse markers are denoted by special POS tags, and thus the process of POS tagging can be used to identify discourse markers. By incorporating POS tagging into language modeling, discourse markers can be identified during speech recognition, in which the timeliness of the information can be used to help predict the following words. We contrast this approach with an alternative machine learning approach proposed by Litman (1996). This paper also argues that discourse ma…
The Ohio State University（俄亥俄州立大学）；IBM Research AI（IBM研究人工智能）
Dialog history plays an important role in spoken language understanding (SLU) performance in a dialog system. For end-to-end (E2E) SLU, previous work has used dialog history in text form, which makes the model dependent on a cascaded automatic speech recognizer (ASR). This rescinds the benefits of an E2E system which is intended to be compact and robust to ASR errors. In this paper, we propose a hierarchical conversation model that is capable of directly using dialog history in speech form, making it fully E2E. We also distill semantic knowledge from the available gold conversation transcripts…
Language Technologies Institute（语言技术研究所）；Carnegie Mellon University（卡内基梅隆大学）
Generative encoder-decoder models offer great promise in developing domain-general dialog systems. However, they have mainly been applied to open-domain conversations. This paper presents a practical and novel framework for building task-oriented dialog systems based on encoder-decoder models. This framework enables encoder-decoder models to accomplish slot-value independent decision-making and interact with external databases. Moreover, this paper shows the flexibility of the proposed method by interleaving chatting capability with a slot-filling system for better out-of-domain recovery. The …
To understand a speaker's turn of a conversation, one needs to segment it into intonational phrases, clean up any speech repairs that might have occurred, and identify discourse markers. In this paper, we argue that these problems must be resolved together, and that they must be resolved early in the processing stream. We put forward a statistical language model that resolves these problems, does POS tagging, and can be used as the language model of a speech recognizer. We find that by accounting for the interactions between these tasks that the performance on each task improves, as does POS t…
Spoken language understanding (SLU) acts as a critical component in goal-oriented dialog systems. It typically involves identifying the speakers intent and extracting semantic slots from user utterances, which are known as intent detection (ID) and slot filling (SF). SLU problem has been intensively investigated in recent years. However, these methods just constrain SF results grammatically, solve ID and SF independently, or do not fully utilize the mutual impact of the two tasks. This paper proposes a multi-head self-attention joint model with a conditional random field (CRF) layer and a prio…
In this work, we define barge-in verification as a supervised learning task where audio-only information is used to classify user spoken dialogue into true and false barge-ins. Following the success of pre-trained models, we use low-level speech representations from a self-supervised representation learning model for our downstream classification task. Further, we propose a novel technique to infuse lexical information directly into speech representations to improve the domain-specific language information implicitly learned during pre-training. Experiments conducted on spoken dialog data show…
Human Language Technology and Pattern Recognition Group, RWTH Aachen University（亚琛工业大学人类语言技术与模式识别组）；AppTek GmbH（AppTek有限责任公司）
This paper summarizes our submission to Task 2 of the second track of the 10th Dialog System Technology Challenge (DSTC10) "Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations". Similar to the previous year's iteration, the task consists of three subtasks: detecting whether a turn is knowledge seeking, selecting the relevant knowledge document and finally generating a grounded response. This year, the focus lies on adapting the system to noisy ASR transcripts. We explore different approaches to make the models more robust to this type of input and to adapt the generated …
This work investigates the embeddings for representing dialog history in spoken language understanding (SLU) systems. We focus on the scenario when the semantic information is extracted directly from the speech signal by means of a single end-to-end neural network model. We proposed to integrate dialogue history into an end-to-end signal-to-concept SLU system. The dialog history is represented in the form of dialog history embedding vectors (so-called h-vectors) and is provided as an additional information to end-to-end SLU models in order to improve the system performance. Three following typ…
In this paper I describe how miscommunication problems are dealt with in the spoken language system DIALOGOS. The dialogue module of the system exploits dialogic expectations in a twofold way: to model what future user utterance might be about (predictions), and to account how the user's next utterance may be related to previous ones in the ongoing interaction (pragmatic-based expectations). The analysis starts from the hypothesis that the occurrence of miscommunication is concomitant with two pragmatic phenomena: the deviation of the user from the expected behaviour and the generation of a co…
Cambridge University Engineering Department（剑桥大学工程系）
User Simulators are one of the major tools that enable offline training of task-oriented dialogue systems. For this task the Agenda-Based User Simulator (ABUS) is often used. The ABUS is based on hand-crafted rules and its output is in semantic form. Issues arise from both properties such as limited diversity and the inability to interface a text-level belief tracker. This paper introduces the Neural User Simulator (NUS) whose behaviour is learned from a corpus and which generates natural language, hence needing a less labelled dataset than simulators generating a semantic output. In compariso…
California Institute of Technology（加州理工学院）；Google（谷歌）；Uber AI（优步人工智能）；University of Trento（特伦托大学）；Alexa AI, Amazon（亚马逊Alexa人工智能）
Encoder-decoder based neural architectures serve as the basis of state-of-the-art approaches in end-to-end open domain dialog systems. Since most of such systems are trained with a maximum likelihood~(MLE) objective they suffer from issues such as lack of generalizability and the generic response problem, i.e., a system response that can be an answer to a large number of user utterances, e.g., "Maybe, I don't know." Having explicit feedback on the relevance and interestingness of a system response at each turn can be a useful signal for mitigating such issues and improving system quality by se…
