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arXiv 2403.09705cs.CLcs.AIcs.ET
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一种用于心理健康领域的大语言模型细微对话评估新框架

A Novel Nuanced Conversation Evaluation Framework for Large Language Models in Mental Health

School of Computer Science, Faculty of Engineering(工程学院计算机科学学院);The University of Sydney(悉尼大学);School of Computer Science and Engineering(计算机科学与工程学院);University of New South Wales(新南威尔士大学);School of Optometry and Vision Science(视光与视觉科学学院)

Alexander Marrapese, Basem Suleiman, Imdad Ullah, Juno Kim

AI总结:

本文提出一种基于心理治疗对话分析文献的细微对话评估框架,用于评估LLMs在心理健康领域的能力,结果显示GPT4 Turbo与治疗师表现最相似。

摘要:

理解大语言模型(LLMs)的对话能力有助于其更谨慎和适当地部署。这在心理健康等安全关键领域尤为重要,因为在这些领域中,一个人的生命可能取决于对紧急问题的回复措辞。在本文中,我们提出了一种评估LLMs细微对话能力的新框架。在该框架内,我们基于心理治疗对话分析文献开发了一系列定量指标。虽然我们确保我们的框架和指标可供研究人员转移到相关的相邻领域,但我们将其应用于心理健康领域。我们使用该框架,通过一个经过验证的心理健康数据集,评估了几种流行的前沿LLMs,包括一些GPT和Llama模型。我们的结果表明,GPT4 Turbo在表现上与经过验证的治疗师相比,比其他选定的LLMs更相似。我们进行了额外的分析,以检查LLM对话性能在特定心理健康主题上的差异。我们的结果表明,GPT4 Turbo在诸如育儿和人际关系等特定主题上与经过验证的治疗师实现高相关性方面表现良好。我们相信我们的贡献将帮助研究人员开发更好的LLMs,从而更积极地支持人们的生活。

英文摘要:

Understanding the conversation abilities of Large Language Models (LLMs) can help lead to its more cautious and appropriate deployment. This is especially important for safety-critical domains like mental health, where someone's life may depend on the exact wording of a response to an urgent question. In this paper, we propose a novel framework for evaluating the nuanced conversation abilities of LLMs. Within it, we develop a series of quantitative metrics developed from literature on using psychotherapy conversation analysis literature. While we ensure that our framework and metrics are transferable by researchers to relevant adjacent domains, we apply them to the mental health field. We use our framework to evaluate several popular frontier LLMs, including some GPT and Llama models, through a verified mental health dataset. Our results show that GPT4 Turbo can perform significantly more similarly to verified therapists than other selected LLMs. We conduct additional analysis to examine how LLM conversation performance varies across specific mental health topics. Our results indicate that GPT4 Turbo performs well in achieving high correlation with verified therapists in particular topics such as Parenting and Relationships. We believe our contributions will help researchers develop better LLMs that, in turn, will more positively support people's lives.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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