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arXiv 2402.01592cs.CL
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迈向可持续的职场心理健康:一种早期干预与支持的新方法

Towards Sustainable Workplace Mental Health: A Novel Approach to Early Intervention and Support

IntouchCX(英触客科技公司);Lua Health(Lua健康机构)

David W. Vinson, Mihael Arcan, David-Paul Niland, Fionn Delahunty

AI总结:

针对职场员工心理健康问题发现晚、企业福利利用率低的现状,本研究提出基于聊天对话语言生物标志物的实时压力检测算法,集成到员工体验平台的聊天机器人系统可提升22%的支持效果,为职场心理健康早期干预提供新方案。

摘要:

员工福祉是当代职场的核心关切,美国心理学会2021年的报告凸显了这一点:报告显示71%的员工会感到压力或紧张。这种压力是职场人员流失和缺勤的重要诱因,61%的人员流失与16%的病假都归因于心理健康状况不佳。雇主面临的一大挑战是,员工往往在问题发展到危机阶段才意识到自身的心理健康问题,导致企业福祉福利的使用率很低。本研究针对这一挑战,提出了一种开创性的压力检测算法,可提前提供实时支持。该算法借助自动化chatbot(聊天机器人)技术,通过分析聊天对话客观衡量心理健康水平,并基于语言生物标志物实时给出个性化治疗建议。本研究探索了将这些创新成果整合到真实场景下的实用学习应用中的可行性,并介绍了一款集成到更大型员工体验平台中的聊天机器人式系统。该平台包含多种功能,旨在提升员工整体福祉、实时检测压力并主动联系员工以提升支持效果,数据显示早期提供援助可使支持效果提升22%。总体而言,本研究强调了为员工心理健康营造支持性职场环境的重要性。

英文摘要:

Employee well-being is a critical concern in the contemporary workplace, as highlighted by the American Psychological Association's 2021 report, indicating that 71% of employees experience stress or tension. This stress contributes significantly to workplace attrition and absenteeism, with 61% of attrition and 16% of sick days attributed to poor mental health. A major challenge for employers is that employees often remain unaware of their mental health issues until they reach a crisis point, resulting in limited utilization of corporate well-being benefits. This research addresses this challenge by presenting a groundbreaking stress detection algorithm that provides real-time support preemptively. Leveraging automated chatbot technology, the algorithm objectively measures mental health levels by analyzing chat conversations, offering personalized treatment suggestions in real-time based on linguistic biomarkers. The study explores the feasibility of integrating these innovations into practical learning applications within real-world contexts and introduces a chatbot-style system integrated into the broader employee experience platform. This platform, encompassing various features, aims to enhance overall employee well-being, detect stress in real time, and proactively engage with individuals to improve support effectiveness, demonstrating a 22% increase when assistance is provided early. Overall, the study emphasizes the importance of fostering a supportive workplace environment for employees' mental health.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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