倾听声音：根据专家与高频用户描述对话式用户界面的伦理警示
Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent Users
AI总结：
该研究针对对话式用户界面（CUIs）潜在伦理风险研究不足的问题，通过访谈27名研究者、从业者及高频用户，经主题分析构建5个伦理挑战主题并提出CUI期望周期，为CUI伦理化、以人为本开发提供参考。
摘要：
自然语言处理与理解技术的进步推动了对话式用户界面（conversational user interfaces, CUIs）的快速普及。CUIs虽带来全新益处，也存在可能利用用户信任的风险。尽管针对图形用户界面（graphical user interfaces, GUIs）中不道德设计的研究已对所谓“黑暗模式”形成了透彻认知，但CUI领域仍需延续相关讨论，以厘清潜在的问题交互。为填补这一空白，我们访谈了来自三类群体的27名参与者：CUI领域的研究者、从业者及高频用户。通过主题分析法，我们构建了5个主题，反映各类群体对伦理设计挑战的洞见，并提出CUI期望周期（CUI Expectation Cycle），在结合各主题伦理警示的同时，衔接系统能力与用户期望。本研究旨在为未来CUI开发提供参考，使其在采用以人为本方法的同时兼顾伦理约束。
英文摘要：
Advances in natural language processing and understanding have led to a rapid growth in the popularity of conversational user interfaces (CUIs). While CUIs introduce novel benefits, they also yield risks that may exploit people's trust. Although research looking at unethical design deployed through graphical user interfaces (GUIs) established a thorough understanding of so-called dark patterns, there is a need to continue this discourse within the CUI community to understand potentially problematic interactions. Addressing this gap, we interviewed 27 participants from three cohorts: researchers, practitioners, and frequent users of CUIs. Applying thematic analysis, we construct five themes reflecting each cohort's insights about ethical design challenges and introduce the CUI Expectation Cycle, bridging system capabilities and user expectations while considering each theme's ethical caveats. This research aims to inform future development of CUIs to consider ethical constraints while adopting a human-centred approach.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
