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arXiv 2307.07255cs.CLcs.AI

对话智能体入门:设计有效对话系统的关键要素初学者指南

Dialogue Agents 101: A Beginner's Guide to Critical Ingredients for Designing Effective Conversational Systems

Indraprastha Institute of Information Technology, Delhi(德里因德拉普拉斯信息技术学院);Adobe(奥多比公司);Indian Institute of Technology, Delhi(德里印度理工学院)

Shivani Kumar, Sumit Bhatia, Milan Aggarwal, Tanmoy Chakraborty

AI总结:

本文为从业者从零设计对话智能体提供关键要素综述,并提出统一数据集UNIT以整合多任务,促进统一基础模型构建。

摘要:

通过与同伴交流来分享想法是人类互动的主要方式。因此,在对话式人工智能领域已进行了广泛的研究,导致对话任务、数据集和方法的可用性和多样性不断增加。然而,由于同时探索众多任务,当前对话式人工智能的格局变得支离破碎。因此,为对话智能体启动一个深思熟虑的模型对从业者来说可能构成重大挑战。为了突出从业者从零开始设计对话智能体所需的关键要素,本研究全面概述了对话智能体的主要特征、支撑任务、相应的开放领域数据集以及用于对这些数据集进行基准测试的方法。我们观察到,不同的方法已被用于处理不同的对话任务。然而,为每个任务构建单独的模型成本高昂,且未能利用对话智能体多个任务之间的相关性。因此,最近的趋势表明正转向构建统一的基础模型。为此,我们提出了UNIT,一个统一对话数据集,由不同对话任务的现有数据集的对话构建而成,捕捉了每个任务的细微差别。我们还审查了用于衡量对话智能体性能的评估策略,并强调了对话式人工智能领域未来研究的空间。

英文摘要:

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of conversational tasks, datasets, and methods. However, with numerous tasks being explored simultaneously, the current landscape of conversational AI becomes fragmented. Therefore, initiating a well-thought-out model for a dialogue agent can pose significant challenges for a practitioner. Towards highlighting the critical ingredients needed for a practitioner to design a dialogue agent from scratch, the current study provides a comprehensive overview of the primary characteristics of a dialogue agent, the supporting tasks, their corresponding open-domain datasets, and the methods used to benchmark these datasets. We observe that different methods have been used to tackle distinct dialogue tasks. However, building separate models for each task is costly and does not leverage the correlation among the several tasks of a dialogue agent. As a result, recent trends suggest a shift towards building unified foundation models. To this end, we propose UNIT, a UNified dIalogue dataseT constructed from conversations of existing datasets for different dialogue tasks capturing the nuances for each of them. We also examine the evaluation strategies used to measure the performance of dialogue agents and highlight the scope for future research in the area of conversational AI.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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