数据质量，不匹配的期望和不断变化的需求：以用户为中心的仪表板设计的挑战
Data Quality, Mismatched Expectations, and Moving Requirements: The Challenges of User-Centred Dashboard Design
摘要：
交互式信息仪表板可以帮助专家和公众理解复杂的数据集;但与这些仪表板交互通常会给用户带来挑战，例如理解和验证所呈现的信息。为了克服这些挑战，开发人员首先需要彻底了解用户的观点，包括用户在遇到有问题的仪表板时采取的策略。我们采访了17位仪表板开发人员，以确定（i）他们对用户问题的理解，（ii）因此引入的调整，以及（iii）用户定制的仪表板是否可以满足用户的个体差异。我们发现，用户的素养通常与使用仪表板所需的素养不一致，而仪表板开发人员则难以跟上不断变化的需求。我们还发现，开发人员能够提出解决大多数用户的问题，但不是所有的。令人鼓舞的是，我们的研究结果还强调，根据个人用户需求定制仪表板不仅是可取的，而且是可行的。这些发现为未来的仪表板设计建议提供了信息，这些建议可以缓解已确定的挑战，包括数据呈现和视觉素养的建议。
英文摘要：
Interactive information dashboards can help both specialists and the general public understand complex datasets; but interacting with these dashboards often presents users with challenges such as understanding and verifying the presented information. To overcome these challenges, developers first need to acquire a thorough understanding of user perspectives, including strategies that users take when presented with problematic dashboards. We interviewed seventeen dashboard developers to establish (i) their understanding of user problems, (ii) the adaptations introduced as a result, and (iii) whether user-tailored dashboards can cater for users' individual differences. We find that users' literacy does not typically align with that required to use dashboards, while dashboard developers struggle with keeping up with changing requirements. We also find that developers are able to propose solutions to most users' problems but not all. Encouragingly, our findings also highlight that tailoring dashboards to individual user needs is not only desirable, but also feasible. These findings inform future dashboard design recommendations that can mitigate the identified challenges including recommendations for data presentation and visual literacy.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
