Detecting Spam Reviews on Vietnamese E-commerce Websites

越南电子商务网站上垃圾评论检测的元数据集成

Metadata Integration for Spam Reviews Detection on Vietnamese E-commerce Websites

本文提出在越南电商垃圾评论检测中集成评论元数据与文本特征的方法，引入 ViSpamReviews v2 数据集，并证明 PhoBERT 结合产品描述特征可显著提升分类性能。

Vietnamese Complaint Detection on E-Commerce Websites

Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87%. Then, we present an extensive methodology for th…

Content-based Approach for Vietnamese Spam SMS Filtering

Short Message Service (SMS) spam is a serious problem in Vietnam because of the availability of very cheap pre-paid SMS packages. There are some systems to detect and filter spam messages for English, most of which use machine learning techniques to analyze the content of messages and classify them. For Vietnamese, there is some research on spam email filtering but none focused on SMS. In this work, we propose the first system for filtering Vietnamese spam SMS. We first propose an appropriate preprocessing method since existing tools for Vietnamese preprocessing cannot give good accuracy on ou…

Using Entity Relations for Opinion Mining of Vietnamese Comments

In this paper, we propose several novel techniques to extract and mining opinions of Vietnamese reviews of customers about a number of products traded on e-commerce in Vietnam. The assessment is based on the emotional level of customers on a specific product such as mobile and laptop. We exploit the features of the products because they are much interested by customers and have many products in the Vietnam e-commerce market. Thence, it can be known the favorites and dislikes of customers about exploited products.

An Efficient Model for Sentiment Analysis of Electronic Product Reviews in Vietnamese

In the past few years, the growth of e-commerce and digital marketing in Vietnam has generated a huge volume of opinionated data. Analyzing those data would provide enterprises with insight for better business decisions. In this work, as part of the Advosights project, we study sentiment analysis of product reviews in Vietnamese. The final solution is based on Self-attention neural networks, a flexible architecture for text classification task with about 90.16% of accuracy in 0.0124 second, a very fast inference time.

On the Role of Reviewer Expertise in Temporal Review Helpfulness Prediction

Helpful reviews have been essential for the success of e-commerce services, as they help customers make quick purchase decisions and benefit the merchants in their sales. While many reviews are informative, others provide little value and may contain spam, excessive appraisal, or unexpected biases. With the large volume of reviews and their uneven quality, the problem of detecting helpful reviews has drawn much attention lately. Existing methods for identifying helpful reviews primarily focus on review text and ignore the two key factors of (1) who post the reviews and (2) when the reviews are…