arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2203.14958cs.AIcs.SE
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面向推荐的认知服务需求获取

Requirements Elicitation in Cognitive Service for Recommendation

Harbin Institute of Technology(哈尔滨工业大学)

Bolin Zhang, Zhiying Tu, Yunzhe Xu, Dianhui Chu, Xiaofei Xu

摘要:

如今,认知服务提供了更多的交互方式来了解用户的需求,通过人机对话。换句话说,它必须从用户的话语中捕捉用户的需求,并以相关的和合适的服务资源来响应它们。为此,必须应用两个阶段:I.序列规划和实时检测用户需求,II.服务资源选择和响应生成。现有的工作忽略了这两个阶段之间的潜在联系。为了对它们之间的联系进行建模,提出了两阶段需求获取方法。对于第一阶段,本文提出了一个用户需求获取框架(URef),以计划一个潜在的需求序列的基础上用户简档和个人知识库的对话之前。此外,它还可以预测用户的真实需求,并根据用户在会话过程中的话语判断需求是否完成。对于第二阶段,本文提出了一种基于注意力的响应生成模型SaRSNet。它可以根据URef预测的需求选择合适的资源(即知识三元组),然后生成一个合适的推荐响应。在开放数据集\emph{DuRecDial}上的实验结果与基线相比有了明显的改善,证明了所提方法的有效性。

英文摘要:

Nowadays, cognitive service provides more interactive way to understand users' requirements via human-machine conversation. In other words, it has to capture users' requirements from their utterance and respond them with the relevant and suitable service resources. To this end, two phases must be applied: I.Sequence planning and Real-time detection of user requirement, II.Service resource selection and Response generation. The existing works ignore the potential connection between these two phases. To model their connection, Two-Phase Requirement Elicitation Method is proposed. For the phase I, this paper proposes a user requirement elicitation framework (URef) to plan a potential requirement sequence grounded on user profile and personal knowledge base before the conversation. In addition, it can also predict user's true requirement and judge whether the requirement is completed based on the user's utterance during the conversation. For the phase II, this paper proposes a response generation model based on attention, SaRSNet. It can select the appropriate resource (i.e. knowledge triple) in line with the requirement predicted by URef, and then generates a suitable response for recommendation. The experimental results on the open dataset \emph{DuRecDial} have been significantly improved compared to the baseline, which proves the effectiveness of the proposed methods.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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