“我摇一摇包裹看看是不是我的”--中国盲人和低视力者取包裹行为与挑战的研究
"I Shake The Package To Check If It's Mine": A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China
摘要：
2020年，每天约有2.3亿件包裹被投递，取包裹已经成为中国许多城市居民的日常生活。取包裹时，人们通常需要去他们公寓楼的收集点或快速柜，这是一种越来越受欢迎的自助取包裹机。然而，很少有人知道这些过程是否对盲人和低视力（BLV）城市居民有帮助。我们采访了生活在中国大都市区的BLV人群（N=20），以了解他们取包裹的做法和挑战。我们的研究结果表明，参与者遇到了困难，在寻找收集网站和本地化，并认识到他们的包。从快递柜取包裹时，他们很难识别正确的快递柜，与其触摸屏交互，导航复杂的屏幕工作流程，打开目标隔间。我们讨论的设计考虑，使包提取过程更容易访问的BLV社区。
英文摘要：
With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
