Mining the latent intentions from large volumes of natural language inputs is a key step to help data analysts design and refine Intelligent Virtual Assistants (IVAs) for customer service and sales support. We created a flexible and scalable clustering pipeline within the Verint Intent Manager (VIM) that integrates the fine-tuning of language models, a high performing k-NN library and community detection techniques to help analysts quickly surface and organize relevant user intentions from conversational texts. The fine-tuning step is necessary because pre-trained language models cannot encode texts to efficiently surface particular clustering structures when the target texts are from an unseen domain or the clustering task is not topic detection. We describe the pipeline and demonstrate its performance and ability to scale on three real-world text mining tasks. As deployed in the VIM application, this clustering pipeline produces high quality results, improving the performance of data analysts and reducing the time it takes to surface intentions from customer service data, thereby reducing the time it takes to build and deploy IVAs in new domains.
Drexel University（德雷塞尔大学）；Center for Drug Evaluation and Research, United States Food and Drug Administration（美国食品药品监督管理局药品评估与研究中心）
Product-specific guidances (PSGs) recommended by the United States Food and Drug Administration (FDA) are instrumental to promote and guide generic drug product development. To assess a PSG, the FDA assessor needs to take extensive time and effort to manually retrieve supportive drug information of absorption, distribution, metabolism, and excretion (ADME) from the reference listed drug labeling. In this work, we leveraged the state-of-the-art pre-trained language models to automatically label the ADME paragraphs in the pharmacokinetics section from the FDA-approved drug labeling to facilitate…
Tianjin University（天津大学）；Harbin Institute of Technology (Shenzhen)（哈尔滨工业大学（深圳））
Boundary information is critical for various Chinese language processing tasks, such as word segmentation, part-of-speech tagging, and named entity recognition. Previous studies usually resorted to the use of a high-quality external lexicon, where lexicon items can offer explicit boundary information. However, to ensure the quality of the lexicon, great human effort is always necessary, which has been generally ignored. In this work, we suggest unsupervised statistical boundary information instead, and propose an architecture to encode the information directly into pre-trained language models,…
University of Information Technology（信息技术大学）；Vietnam National University, Ho Chi Minh City（胡志明市越南国家大学）
In this paper, we propose a span labeling approach to model n-gram information for Vietnamese word segmentation, namely SPAN SEG. We compare the span labeling approach with the conditional random field by using encoders with the same architecture. Since Vietnamese and Chinese have similar linguistic phenomena, we evaluated the proposed method on the Vietnamese treebank benchmark dataset and five Chinese benchmark datasets. Through our experimental results, the proposed approach SpanSeg achieves higher performance than the sequence tagging approach with the state-of-the-art F-score of 98.31% on…
Building the Natural Language Understanding (NLU) modules of task-oriented Spoken Dialogue Systems (SDS) involves a definition of intents and entities, collection of task-relevant data, annotating the data with intents and entities, and then repeating the same process over and over again for adding any functionality/enhancement to the SDS. In this work, we showcase an Intent Bulk Labeling system where SDS developers can interactively label and augment training data from unlabeled utterance corpora using advanced clustering and visual labeling methods. We extend the Deep Aligned Clustering work…
The task of semantic role labeling (SRL) is dedicated to finding the predicate-argument structure. Previous works on SRL are mostly supervised and do not consider the difficulty in labeling each example which can be very expensive and time-consuming. In this paper, we present the first neural unsupervised model for SRL. To decompose the task as two argument related subtasks, identification and clustering, we propose a pipeline that correspondingly consists of two neural modules. First, we train a neural model on two syntax-aware statistically developed rules. The neural model gets the relevanc…
Debate summarization is one of the novel and challenging research areas in automatic text summarization which has been largely unexplored. In this paper, we develop a debate summarization pipeline to summarize key topics which are discussed or argued in the two opposing sides of online debates. We view that the generation of debate summaries can be achieved by clustering, cluster labeling, and visualization. In our work, we investigate two different clustering approaches for the generation of the summaries. In the first approach, we generate the summaries by applying purely term-based clusteri…
Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a standard approach that requires one to build and train an intent model to recognize a user input. Intent models are trained in a supervised setting with a collection of textual utterance and intent label pairs. Gathering a substantial and wide coverage of training data for different intent is a bottleneck in the bot building process. Moreover, the cost of label…
Karlsruhe Institute of Technology (KIT)（卡尔斯鲁厄理工学院）
Argument search aims at identifying arguments in natural language texts. In the past, this task has been addressed by a combination of keyword search and argument identification on the sentence- or document-level. However, existing frameworks often address only specific components of argument search and do not address the following aspects: (1) argument-query matching: identifying arguments that frame the topic slightly differently than the actual search query; (2) argument identification: identifying arguments that consist of multiple sentences; (3) argument clustering: selecting retrieved ar…
We take a practical approach to solving sequence labeling problem assuming unavailability of domain expertise and scarcity of informational and computational resources. To this end, we utilize a universal end-to-end Bi-LSTM-based neural sequence labeling model applicable to a wide range of NLP tasks and languages. The model combines morphological, semantic, and structural cues extracted from data to arrive at informed predictions. The model's performance is evaluated on eight benchmark datasets (covering three tasks: POS-tagging, NER, and Chunking, and four languages: English, German, Dutch, a…
In this paper, we present a semi-supervised learning algorithm for classification of text documents. A method of labeling unlabeled text documents is presented. The presented method is based on the principle of divide and conquer strategy. It uses recursive K-means algorithm for partitioning both labeled and unlabeled data collection. The K-means algorithm is applied recursively on each partition till a desired level partition is achieved such that each partition contains labeled documents of a single class. Once the desired clusters are obtained, the respective cluster centroids are considere…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Word order variances generally exist in different languages. In this paper, we hypothesize that cross-lingual models that fit into the word order of the source language might fail to handle target languages. To verify this hypothesis, we investigate whether making models insensitive to the word order of the source language can improve the adaptation performance in target languages. To do so, we reduce the source language word order information fitted to sequence encoders and observe the performance changes. In addition, based on this hypothesis, we propose a new method for fine-tuning multilin…
Yonsei University（延世大学）；Seoul National University（首尔国立大学）
Deep learning for Information Retrieval (IR) requires a large amount of high-quality query-document relevance labels, but such labels are inherently sparse. Label smoothing redistributes some observed probability mass over unobserved instances, often uniformly, uninformed of the true distribution. In contrast, we propose knowledge distillation for informed labeling, without incurring high computation overheads at evaluation time. Our contribution is designing a simple but efficient teacher model which utilizes collective knowledge, to outperform state-of-the-arts distilled from a more complex …
West Bengal University of Technology（西孟加拉理工大学）；Jadavpur University（贾达普大学）
This paper describes our approach on Query Word Labeling as an attempt in the shared task on Mixed Script Information Retrieval at Forum for Information Retrieval Evaluation (FIRE) 2015. The query is written in Roman script and the words were in English or transliterated from Indian regional languages. A total of eight Indian languages were present in addition to English. We also identified the Named Entities and special symbols as part of our task. A CRF based machine learning framework was used for labeling the individual words with their corresponding language labels. We used a dictionary b…
Georgia Institute of Technology（佐治亚理工学院）；Twentieth Century Fox（二十世纪福克斯公司）；Starfleet Academy（星际舰队学院）；Tyrell Inc.（泰瑞尔公司）；Ca' Foscari University（威尼斯大学）
In this article we propose a method to refine the clustering results obtained with the nonnegative matrix factorization (NMF) technique, imposing consistency constraints on the final labeling of the data. The research community focused its effort on the initialization and on the optimization part of this method, without paying attention to the final cluster assignments. We propose a game theoretic framework in which each object to be clustered is represented as a player, which has to choose its cluster membership. The information obtained with NMF is used to initialize the strategy space of th…
