In human-human conversations, Context Tracking deals with identifying important entities and keeping track of their properties and relationships. This is a challenging problem that encompasses several subtasks such as slot tagging, coreference resolution, resolving plural mentions and entity linking. We approach this problem as an end-to-end modeling task where the conversational context is represented by an entity repository containing the entity references mentioned so far, their properties and the relationships between them. The repository is updated turn-by-turn, thus making training and inference computationally efficient even for long conversations. This paper lays the groundwork for an investigation of this framework in two ways. First, we release Contrack, a large scale human-human conversation corpus for context tracking with people and location annotations. It contains over 7000 conversations with an average of 11.8 turns, 5.8 entities and 15.2 references per conversation. Second, we open-source a neural network architecture for context tracking. Finally we compare this network to state-of-the-art approaches for the subtasks it subsumes and report results on the involved tradeoffs.
Neural document retrievers, including dense passage retrieval (DPR), have outperformed classical lexical-matching retrievers, such as BM25, when fine-tuned and tested on specific question-answering datasets. However, it has been shown that the existing dense retrievers do not generalize well not only out of domain but even in domain such as Wikipedia, especially when a named entity in a question is a dominant clue for retrieval. In this paper, we propose an approach toward in-domain generalization using the embeddings generated by the frozen language model trained with the entities in the doma…
Humans use language to refer to entities in the external world. Motivated by this, in recent years several models that incorporate a bias towards learning entity representations have been proposed. Such entity-centric models have shown empirical success, but we still know little about why. In this paper we analyze the behavior of two recently proposed entity-centric models in a referential task, Entity Linking in Multi-party Dialogue (SemEval 2018 Task 4). We show that these models outperform the state of the art on this task, and that they do better on lower frequency entities than a counterp…
Radboud University（拉德堡德大学）；University of Stavanger（斯塔万格大学）
Machine understanding of user utterances in conversational systems is of utmost importance for enabling engaging and meaningful conversations with users. Entity Linking (EL) is one of the means of text understanding, with proven efficacy for various downstream tasks in information retrieval. In this paper, we study entity linking for conversational systems. To develop a better understanding of what EL in a conversational setting entails, we analyze a large number of dialogues from existing conversational datasets and annotate references to concepts, named entities, and personal entities using …
Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and satisfaction. For any business domain, it requires a knowledge base to be built for that domain and design an information retrieval based system that can respond the user with a piece of documentation or generated sentences. The core component of a Chatbot is Natural Language Understanding (NLU) which has been impressively improved by deep learning methods. But…
We present a simple yet effective method to train a named entity recognition (NER) model that operates on business telephone conversation transcripts that contain noise due to the nature of spoken conversation and artifacts of automatic speech recognition. We first fine-tune LUKE, a state-of-the-art Named Entity Recognition (NER) model, on a limited amount of transcripts, then use it as the teacher model to teach a smaller DistilBERT-based student model using a large amount of weakly labeled data and a small amount of human-annotated data. The model achieves high accuracy while also satisfying…
We conducted a human subject study of named entity recognition on a noisy corpus of conversational music recommendation queries, with many irregular and novel named entities. We evaluated the human NER linguistic behaviour in these challenging conditions and compared it with the most common NER systems nowadays, fine-tuned transformers. Our goal was to learn about the task to guide the design of better evaluation methods and NER algorithms. The results showed that NER in our context was quite hard for both human and algorithms under a strict evaluation schema; humans had higher precision, whil…
TOYOTA TECHNOLOGICAL INSTITUTE AT CHICAGO（芝加哥丰田理工学院）
Constructing a machine that understands human language is one of the most elusive and long-standing challenges in artificial intelligence. This thesis addresses this challenge through studies of reading comprehension with a focus on understanding entities and their relationships. More specifically, we focus on question answering tasks designed to measure reading comprehension. We focus on entities and relations because they are typically used to represent the semantics of natural language.
An Entity Linking system aligns the textual mentions of entities in a text to their corresponding entries in a knowledge base. However, deploying a neural entity linking system for efficient real-time inference in production environments is a challenging task. In this work, we present a neural entity linking system that connects the product and organization type entities in business conversations to their corresponding Wikipedia and Wikidata entries. The proposed system leverages Elasticsearch to ensure inference efficiency when deployed in a resource limited cloud machine, and obtains signifi…
This paper presents DWIE, the 'Deutsche Welle corpus for Information Extraction', a newly created multi-task dataset that combines four main Information Extraction (IE) annotation subtasks: (i) Named Entity Recognition (NER), (ii) Coreference Resolution, (iii) Relation Extraction (RE), and (iv) Entity Linking. DWIE is conceived as an entity-centric dataset that describes interactions and properties of conceptual entities on the level of the complete document. This contrasts with currently dominant mention-driven approaches that start from the detection and classification of named entity mentio…
Kata Research Team（Kata研究团队）；Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）；University of Trento（特伦托大学）
Despite the long history of named-entity recognition (NER) task in the natural language processing community, previous work rarely studied the task on conversational texts. Such texts are challenging because they contain a lot of word variations which increase the number of out-of-vocabulary (OOV) words. The high number of OOV words poses a difficulty for word-based neural models. Meanwhile, there is plenty of evidence to the effectiveness of character-based neural models in mitigating this OOV problem. We report an empirical evaluation of neural sequence labeling models with character embeddi…
Telephone transcription data can be very noisy due to speech recognition errors, disfluencies, etc. Not only that annotating such data is very challenging for the annotators, but also such data may have lots of annotation errors even after the annotation job is completed, resulting in a very poor model performance. In this paper, we present an active learning framework that leverages human in the loop learning to identify data samples from the annotated dataset for re-annotation that are more likely to contain annotation errors. In this way, we largely reduce the need for data re-annotation fo…
We investigate using Named Entity Recognition on a new type of user-generated text: a call center conversation. These conversations combine problems from spontaneous speech with problems novel to conversational Automated Speech Recognition, including incorrect recognition, alongside other common problems from noisy user-generated text. Using our own corpus with new annotations, training custom contextual string embeddings, and applying a BiLSTM-CRF, we match state-of-the-art results on our novel task.
Recent information extraction approaches have relied on training deep neural models. However, such models can easily overfit noisy labels and suffer from performance degradation. While it is very costly to filter noisy labels in large learning resources, recent studies show that such labels take more training steps to be memorized and are more frequently forgotten than clean labels, therefore are identifiable in training. Motivated by such properties, we propose a simple co-regularization framework for entity-centric information extraction, which consists of several neural models with identica…
University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；IBM Research（IBM研究院）；Google Research（谷歌研究院）
Multi-hop question answering (QA) requires an information retrieval (IR) system that can find \emph{multiple} supporting evidence needed to answer the question, making the retrieval process very challenging. This paper introduces an IR technique that uses information of entities present in the initially retrieved evidence to learn to `\emph{hop}' to other relevant evidence. In a setting, with more than \textbf{5 million} Wikipedia paragraphs, our approach leads to significant boost in retrieval performance. The retrieved evidence also increased the performance of an existing QA model (without …
GATHER: Convergence-Centric Hyper-Entity Retrieval for Zero-Shot Cell-Type Annotation
Artificial Intelligence Research Institute, Shenzhen University of Advanced Technology（深圳先进技术大学人工智能研究院）；Software College, Northeastern University（东北大学软件学院）；Shenzhen Institutes of Advanced Technology, Chinese Academy of Sciences（中国科学院深圳先进技术研究院）
Open-domain question answering has exploded in popularity recently due to the success of dense retrieval models, which have surpassed sparse models using only a few supervised training examples. However, in this paper, we demonstrate current dense models are not yet the holy grail of retrieval. We first construct EntityQuestions, a set of simple, entity-rich questions based on facts from Wikidata (e.g., "Where was Arve Furset born?"), and observe that dense retrievers drastically underperform sparse methods. We investigate this issue and uncover that dense retrievers can only generalize to com…
University of Technology Sydney（悉尼科技大学）；Microsoft（微软）；Sun Yat-sen University（中山大学）
We consider the problem of conversational question answering over a large-scale knowledge base. To handle huge entity vocabulary of a large-scale knowledge base, recent neural semantic parsing based approaches usually decompose the task into several subtasks and then solve them sequentially, which leads to following issues: 1) errors in earlier subtasks will be propagated and negatively affect downstream ones; and 2) each subtask cannot naturally share supervision signals with others. To tackle these issues, we propose an innovative multi-task learning framework where a pointer-equipped semant…
L3S Research Center, Leibniz Universität Hannover（莱布尼茨汉诺威大学L3S研究中心）
Semantic Question Answering (QA) is a crucial technology to facilitate intuitive user access to semantic information stored in knowledge graphs. Whereas most of the existing QA systems and datasets focus on entity-centric questions, very little is known about these systems' performance in the context of events. As new event-centric knowledge graphs emerge, datasets for such questions gain importance. In this paper, we present the Event-QA dataset for answering event-centric questions over knowledge graphs. Event-QA contains 1000 semantic queries and the corresponding English, German and Portug…
Google Research（谷歌研究院）；SADiLaR（南非语言资源中心）；Masakhane NLP（Masakhane自然语言处理社区）；Saarland University（萨尔大学）；University College London（伦敦大学学院）；Carnegie Mellon University（卡内基梅隆大学）；University of the Witwatersrand（金山大学）；Brandeis University（布兰迪斯大学）；LIAAD-INESC TEC（葡萄牙系统与计算机工程研究所LIAAD实验室）；Makerere University（马凯雷雷大学）；University of Bergen（卑尔根大学）；Mila Quebec AI Institute（米拉魁北克人工智能研究所）；RIKEN Center for AI Project（理化学研究所人工智能项目中心）；Baamtu（Baamtu公司）；Malawi University of Business and Applied Science（马拉维商业与应用科学大学）；Uppsala University（乌普萨拉大学）；TU Munich（慕尼黑工业大学）；TU Clausthal（克劳斯塔尔工业大学）；Rochester Institute of Technology（罗切斯特理工学院）；University of Pretoria（比勒陀利亚大学）
African languages are spoken by over a billion people, but are underrepresented in NLP research and development. The challenges impeding progress include the limited availability of annotated datasets, as well as a lack of understanding of the settings where current methods are effective. In this paper, we make progress towards solutions for these challenges, focusing on the task of named entity recognition (NER). We create the largest human-annotated NER dataset for 20 African languages, and we study the behavior of state-of-the-art cross-lingual transfer methods in an Africa-centric setting,…
HARE: an entity and relation centric evaluation framework for histopathology reports
University College London（伦敦大学学院）；University of Glasgow（格拉斯哥大学）；Human Technopole（人类技术极地）；University College London Hospitals NHS Foundation Trust（伦敦大学学院医院国家健康服务信托）
本文提出以实体和关系为中心的组织病理学报告评估框架 HARE，通过构建标注基准、微调 NER 与 RE 模型并设计新指标，在专家评估相关性上优于传统及放射学指标。
TIB Leibniz Information Centre for Science and Technology（莱布尼茨科学技术信息中心）
Domain-specific named entity recognition (NER) on Computer Science (CS) scholarly articles is an information extraction task that is arguably more challenging for the various annotation aims that can beset the task and has been less studied than NER in the general domain. Given that significant progress has been made on NER, we believe that scholarly domain-specific NER will receive increasing attention in the years to come. Currently, progress on CS NER -- the focus of this work -- is hampered in part by its recency and the lack of a standardized annotation aim for scientific entities/terms. …
Information Sciences Institute, University of Southern California（南加州大学信息科学研究所）；University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；University of California, Los Angeles（加利福尼亚大学洛杉矶分校）
Document-level entity-based extraction (EE), aiming at extracting entity-centric information such as entity roles and entity relations, is key to automatic knowledge acquisition from text corpora for various domains. Most document-level EE systems build extractive models, which struggle to model long-term dependencies among entities at the document level. To address this issue, we propose a generative framework for two document-level EE tasks: role-filler entity extraction (REE) and relation extraction (RE). We first formulate them as a template generation problem, allowing models to efficient…
With massive explosion of social media such as Twitter and Instagram, people daily share billions of multimedia posts, containing images and text. Typically, text in these posts is short, informal and noisy, leading to ambiguities which can be resolved using images. In this paper we explore text-centric Named Entity Recognition task on these multimedia posts. We propose an end to end model which learns a joint representation of a text and an image. Our model extends multi-dimensional self attention technique, where now image helps to enhance relationship between words. Experiments show that ou…
Recent advancements in medical entity linking have been applied in the area of scientific literature and social media data. However, with the adoption of telemedicine and conversational agents such as Alexa in healthcare settings, medical name inference has become an important task. Medication name inference is the task of mapping user friendly medication names from a free-form text to a concept in a normalized medication list. This is challenging due to the differences in the use of medical terminology from health care professionals and user conversations coming from the lay public. We begin …
Azure Text Analytics, Microsoft Cloud & AI（微软云与人工智能部门Azure文本分析团队）；Microsoft Dynamics 365 AI（微软Dynamics 365人工智能团队）；Alexa AI, Amazon（亚马逊Alexa人工智能团队）
Conversational agents such as Cortana, Alexa and Siri are continuously working on increasing their capabilities by adding new domains. The support of a new domain includes the design and development of a number of NLU components for domain classification, intents classification and slots tagging (including named entity recognition). Each component only performs well when trained on a large amount of labeled data. Second, these components are deployed on limited-memory devices which requires some model compression. Third, for some domains such as the health domain, it is hard to find a single t…
We present the first large scale corpus for entity resolution in email conversations (CEREC). The corpus consists of 6001 email threads from the Enron Email Corpus containing 36,448 email messages and 60,383 entity coreference chains. The annotation is carried out as a two-step process with minimal manual effort. Experiments are carried out for evaluating different features and performance of four baselines on the created corpus. For the task of mention identification and coreference resolution, a best performance of 59.2 F1 is reported, highlighting the room for improvement. An in-depth quali…
Virtual assistants make use of automatic speech recognition (ASR) to help users answer entity-centric queries. However, spoken entity recognition is a difficult problem, due to the large number of frequently-changing named entities. In addition, resources available for recognition are constrained when ASR is performed on-device. In this work, we investigate the use of probabilistic grammars as language models within the finite-state transducer (FST) framework. We introduce a deterministic approximation to probabilistic grammars that avoids the explicit expansion of non-terminals at model creat…
Nanyang Technological University（南洋理工大学）；University of Amsterdam（阿姆斯特丹大学）
We propose a novel coherence model for written asynchronous conversations (e.g., forums, emails), and show its applications in coherence assessment and thread reconstruction tasks. We conduct our research in two steps. First, we propose improvements to the recently proposed neural entity grid model by lexicalizing its entity transitions. Then, we extend the model to asynchronous conversations by incorporating the underlying conversational structure in the entity grid representation and feature computation. Our model achieves state of the art results on standard coherence assessment tasks in mo…
Neural language models (LM) trained on diverse corpora are known to work well on previously seen entities, however, updating these models with dynamically changing entities such as place names, song titles and shopping items requires re-training from scratch and collecting full sentences containing these entities. We aim to address this issue, by introducing entity-aware language models (EALM), where we integrate entity models trained on catalogues of entities into the pre-trained LMs. Our combined language model adaptively adds information from the entity models into the pre-trained LM depend…
Pune Institute of Computer Technology（浦那计算机技术学院）；L3Cube Pune（L3Cube浦那）；Indian Institute of Technology Madras（印度理工学院马德拉斯分校）
Named Entity Recognition (NER) is a basic NLP task and finds major applications in conversational and search systems. It helps us identify key entities in a sentence used for the downstream application. NER or similar slot filling systems for popular languages have been heavily used in commercial applications. In this work, we focus on Marathi, an Indian language, spoken prominently by the people of Maharashtra state. Marathi is a low resource language and still lacks useful NER resources. We present L3Cube-MahaNER, the first major gold standard named entity recognition dataset in Marathi. We …
We target on the document-level relation extraction in an end-to-end setting, where the model needs to jointly perform mention extraction, coreference resolution (COREF) and relation extraction (RE) at once, and gets evaluated in an entity-centric way. Especially, we address the two-way interaction between COREF and RE that has not been the focus by previous work, and propose to introduce explicit interaction namely Graph Compatibility (GC) that is specifically designed to leverage task characteristics, bridging decisions of two tasks for direct task interference. Our experiments are conducted…
Peking University（北京大学）；Chinese Academy of Sciences（中国科学院）；University of Chinese Academy of Sciences（中国科学院大学）；Pengcheng Laboratory（鹏城实验室）
In open domain table-to-text generation, we notice that the unfaithful generation usually contains hallucinated content which can not be aligned to any input table record. We thus try to evaluate the generation faithfulness with two entity-centric metrics: table record coverage and the ratio of hallucinated entities in text, both of which are shown to have strong agreement with human judgements. Then based on these metrics, we quantitatively analyze the correlation between training data quality and generation fidelity which indicates the potential usage of entity information in faithful genera…
The recent introduction of entity-centric implicit network representations of unstructured text offers novel ways for exploring entity relations in document collections and streams efficiently and interactively. Here, we present TopExNet as a tool for exploring entity-centric network topics in streams of news articles. The application is available as a web service at https://topexnet.ifi.uni-heidelberg.de/ .
The development of conversational agents to interact with patients and deliver clinical advice has attracted the interest of many researchers, particularly in light of the COVID-19 pandemic. The training of an end-to-end neural based dialog system, on the other hand, is hampered by a lack of multi-turn medical dialog corpus. We make the very first attempt to release a high-quality multi-turn Medical Dialog dataset relating to Covid-19 disease named CDialog, with over 1K conversations collected from the online medical counselling websites. We annotate each utterance of the conversation with sev…
Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a convolutional neural network supplemented with some heuristic rules.
Social Media users tend to mention entities when reacting to news events. The main purpose of this work is to create entity-centric aggregations of tweets on a daily basis. By applying topic modeling and sentiment analysis, we create data visualization insights about current events and people reactions to those events from an entity-centric perspective.
Entity alignment is to find identical entities in different knowledge graphs (KGs) that refer to the same real-world object. Embedding-based entity alignment techniques have been drawing a lot of attention recently because they can help solve the issue of symbolic heterogeneity in different KGs. However, in this paper, we show that the progress made in the past was due to biased and unchallenging evaluation. We highlight two major flaws in existing datasets that favor embedding-based entity alignment techniques, i.e., the isomorphic graph structures in relation triples and the weak heterogenei…
City, University of London（伦敦大学城市学院）；Huawei Noah’s Ark Lab（华为诺亚方舟实验室）
Accurate alignment between languages is fundamental for improving cross-lingual pre-trained language models (XLMs). Motivated by the natural phenomenon of code-switching (CS) in multilingual speakers, CS has been used as an effective data augmentation method that offers language alignment at the word- or phrase-level, in contrast to sentence-level via parallel instances. Existing approaches either use dictionaries or parallel sentences with word alignment to generate CS data by randomly switching words in a sentence. However, such methods can be suboptimal as dictionaries disregard semantics, …
Georgia Institute of Technology（佐治亚理工学院）；Bloomberg（彭博）
Controllable summarization aims to provide summaries that take into account user-specified aspects and preferences to better assist them with their information need, as opposed to the standard summarization setup which build a single generic summary of a document. We introduce a human-annotated data set EntSUM for controllable summarization with a focus on named entities as the aspects to control. We conduct an extensive quantitative analysis to motivate the task of entity-centric summarization and show that existing methods for controllable summarization fail to generate entity-centric summar…
