Semi-Supervised Few-Shot Intent Classification and Slot Filling
Microsoft AI（微软人工智能研究院）
Samyadeep Basu, Karine lp Kiun Chong, Amr Sharaf, Alex Fischer, Vishal Rohra, Michael Amoake, Hazem El-Hammamy, Ehi Nosakhare, Vijay Ramani, Benjamin Han
Intent classification (IC) and slot filling (SF) are two fundamental tasks in modern Natural Language Understanding (NLU) systems. Collecting and annotating large amounts of data to train deep learning models for such systems is not scalable. This problem can be addressed by learning from few examples using fast supervised meta-learning techniques such as prototypical networks. In this work, we systematically investigate how contrastive learning and unsupervised data augmentation methods can benefit these existing supervised meta-learning pipelines for jointly modelled IC/SF tasks. Through extensive experiments across standard IC/SF benchmarks (SNIPS and ATIS), we show that our proposed semi-supervised approaches outperform standard supervised meta-learning methods: contrastive losses in conjunction with prototypical networks consistently outperform the existing state-of-the-art for both IC and SF tasks, while data augmentation strategies primarily improve few-shot IC by a significant margin.
Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks proceeded independently. However, more recently joint models for intent classification and slot filling have achieved state-of-the-art performance, and have proved that there exists a strong relationship between the two tasks. In this paper, we propose a bi-directional joint model for intent classification and slot filling, which includes a multi-stage hierarchical process via BERT and bi-directional joint natural language understanding mechanisms, including intent2slot…
Intent classification and slot filling are two critical tasks for natural language understanding. Traditionally the two tasks have been deemed to proceed independently. However, more recently, joint models for intent classification and slot filling have achieved state-of-the-art performance, and have proved that there exists a strong relationship between the two tasks. This article is a compilation of past work in natural language understanding, especially joint intent classification and slot filling. We observe three milestones in this research so far: Intent detection to identify the speaker…
Center for Information and Language Processing (CIS)（信息与语言处理中心（CIS））；LMU Munich（慕尼黑大学）
The slot filling task aims at extracting answers for queries about entities from text, such as "Who founded Apple". In this paper, we focus on the relation classification component of a slot filling system. We propose type-aware convolutional neural networks to benefit from the mutual dependencies between entity and relation classification. In particular, we explore different ways of integrating the named entity types of the relation arguments into a neural network for relation classification, including a joint training and a structured prediction approach. To the best of our knowledge, this i…
Center for Information and Language Processing (CIS)（信息与语言处理中心）；LMU Munich（慕尼黑大学）
In this paper, we demonstrate the importance of coreference resolution for natural language processing on the example of the TAC Slot Filling shared task. We illustrate the strengths and weaknesses of automatic coreference resolution systems and provide experimental results to show that they improve performance in the slot filling end-to-end setting. Finally, we publish KBPchains, a resource containing automatically extracted coreference chains from the TAC source corpus in order to support other researchers working on this topic.
Intent classification and slot filling are two essential tasks for natural language understanding. They often suffer from small-scale human-labeled training data, resulting in poor generalization capability, especially for rare words. Recently a new language representation model, BERT (Bidirectional Encoder Representations from Transformers), facilitates pre-training deep bidirectional representations on large-scale unlabeled corpora, and has created state-of-the-art models for a wide variety of natural language processing tasks after simple fine-tuning. However, there has not been much effort…
University of Trento（特伦托大学）；Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）
Neural-based models have achieved outstanding performance on slot filling and intent classification, when fairly large in-domain training data are available. However, as new domains are frequently added, creating sizeable data is expensive. We show that lightweight augmentation, a set of augmentation methods involving word span and sentence level operations, alleviates data scarcity problems. Our experiments on limited data settings show that lightweight augmentation yields significant performance improvement on slot filling on the ATIS and SNIPS datasets, and achieves competitive performance …
University of California, Los Angeles（加州大学洛杉矶分校）；University of Virginia（弗吉尼亚大学）；Fordham University（福特汉姆大学）
Understanding privacy policies is crucial for users as it empowers them to learn about the information that matters to them. Sentences written in a privacy policy document explain privacy practices, and the constituent text spans convey further specific information about that practice. We refer to predicting the privacy practice explained in a sentence as intent classification and identifying the text spans sharing specific information as slot filling. In this work, we propose PolicyIE, an English corpus consisting of 5,250 intent and 11,788 slot annotations spanning 31 privacy policies of web…
Slot-filling, Translation, Intent classification, and Language identification, or STIL, is a newly-proposed task for multilingual Natural Language Understanding (NLU). By performing simultaneous slot filling and translation into a single output language (English in this case), some portion of downstream system components can be monolingual, reducing development and maintenance cost. Results are given using the multilingual BART model (Liu et al., 2020) fine-tuned on 7 languages using the MultiATIS++ dataset. When no translation is performed, mBART's performance is comparable to the current sta…
Center for Information and Language Processing (CIS)（信息与语言处理中心（CIS））；LMU Munich（慕尼黑大学）
This paper describes the CIS slot filling system for the TAC Cold Start evaluations 2015. It extends and improves the system we have built for the evaluation last year. This paper mainly describes the changes to our last year's system. Especially, it focuses on the coreference and classification component. For coreference, we have performed several analysis and prepared a resource to simplify our end-to-end system and improve its runtime. For classification, we propose to use neural networks. We have trained convolutional and recurrent neural networks and combined them with traditional evaluat…
Institute for Language, Cognition and Computation（语言、认知与计算研究所）；School of Informatics, University of Edinburgh（爱丁堡大学信息学院）
To proactively offer social media users a safe online experience, there is a need for systems that can detect harmful posts and promptly alert platform moderators. In order to guarantee the enforcement of a consistent policy, moderators are provided with detailed guidelines. In contrast, most state-of-the-art models learn what abuse is from labelled examples and as a result base their predictions on spurious cues, such as the presence of group identifiers, which can be unreliable. In this work we introduce the concept of policy-aware abuse detection, abandoning the unrealistic expectation that…
University of California, Davis（加州大学戴维斯分校）；Google Research（谷歌研究院）；Cornell University（康奈尔大学）；Google Assistant（谷歌助手）
Few-shot learning arises in important practical scenarios, such as when a natural language understanding system needs to learn new semantic labels for an emerging, resource-scarce domain. In this paper, we explore retrieval-based methods for intent classification and slot filling tasks in few-shot settings. Retrieval-based methods make predictions based on labeled examples in the retrieval index that are similar to the input, and thus can adapt to new domains simply by changing the index without having to retrain the model. However, it is non-trivial to apply such methods on tasks with a compl…
In this paper, we introduce the new problem of extracting fine-grained traffic information from Twitter streams by also making publicly available the two (constructed) traffic-related datasets from Belgium and the Brussels capital region. In particular, we experiment with several models to identify (i) whether a tweet is traffic-related or not, and (ii) in the case that the tweet is traffic-related to identify more fine-grained information regarding the event (e.g., the type of the event, where the event happened). To do so, we frame (i) the problem of identifying whether a tweet is a traffic-…
In this paper, we introduce a methodology for predicting intent and slots of a query for a chatbot that answers career-related queries. We take a multi-staged approach where both the processes (intent-classification and slot-tagging) inform each other's decision-making in different stages. The model breaks down the problem into stages, solving one problem at a time and passing on relevant results of the current stage to the next, thereby reducing search space for subsequent stages, and eventually making classification and tagging more viable after each stage. We also observe that relaxing rule…
Intent Detection and Slot Filling are two pillar tasks in Spoken Natural Language Understanding. Common approaches adopt joint Deep Learning architectures in attention-based recurrent frameworks. In this work, we aim at exploiting the success of "recurrence-less" models for these tasks. We introduce Bert-Joint, i.e., a multi-lingual joint text classification and sequence labeling framework. The experimental evaluation over two well-known English benchmarks demonstrates the strong performances that can be obtained with this model, even when few annotated data is available. Moreover, we annotate…
Dalian University of Technology（大连理工大学）；Peking University（北京大学）
Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closely-related and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. Its highlights…
Facebook Conversational AI（Facebook 对话人工智能）；Facebook AI Research（Facebook 人工智能研究院）
Task oriented dialog systems typically first parse user utterances to semantic frames comprised of intents and slots. Previous work on task oriented intent and slot-filling work has been restricted to one intent per query and one slot label per token, and thus cannot model complex compositional requests. Alternative semantic parsing systems have represented queries as logical forms, but these are challenging to annotate and parse. We propose a hierarchical annotation scheme for semantic parsing that allows the representation of compositional queries, and can be efficiently and accurately parse…
Southwestern University of Finance and Economics（西南财经大学）；Innovation Research Institute of Digital Economy and Interdisciplinary Sciences（数字经济与交叉科学创新研究院）；School of Business Administration, Faculty of Business Administration（工商管理学院（工商管理学部））
Natural language understanding (NLU) has two core tasks: intent classification and slot filling. The success of pre-training language models resulted in a significant breakthrough in the two tasks. One of the promising solutions called BERT can jointly optimize the two tasks. We note that BERT-based models convert each complex token into multiple sub-tokens by wordpiece algorithm, which generates a mismatch between the lengths of the tokens and the labels. This leads to BERT-based models do not do well in label prediction which limits model performance improvement. Many existing models can be …
State-of-the-art slot filling models for goal-oriented human/machine conversational language understanding systems rely on deep learning methods. While multi-task training of such models alleviates the need for large in-domain annotated datasets, bootstrapping a semantic parsing model for a new domain using only the semantic frame, such as the back-end API or knowledge graph schema, is still one of the holy grail tasks of language understanding for dialogue systems. This paper proposes a deep learning based approach that can utilize only the slot description in context without the need for any…
We present the MASSIVE dataset--Multilingual Amazon Slu resource package (SLURP) for Slot-filling, Intent classification, and Virtual assistant Evaluation. MASSIVE contains 1M realistic, parallel, labeled virtual assistant utterances spanning 51 languages, 18 domains, 60 intents, and 55 slots. MASSIVE was created by tasking professional translators to localize the English-only SLURP dataset into 50 typologically diverse languages from 29 genera. We also present modeling results on XLM-R and mT5, including exact match accuracy, intent classification accuracy, and slot-filling F1 score. We have …
Modern task-oriented semantic parsing approaches typically use seq2seq transformers to map textual utterances to semantic frames comprised of intents and slots. While these models are empirically strong, their specific strengths and weaknesses have largely remained unexplored. In this work, we study BART and XLM-R, two state-of-the-art parsers, across both monolingual and multilingual settings. Our experiments yield several key results: transformer-based parsers struggle not only with disambiguating intents/slots, but surprisingly also with producing syntactically-valid frames. Though pre-trai…
Intent detection and slot filling are important tasks in spoken and natural language understanding. However, Vietnamese is a low-resource language in these research topics. In this paper, we present the first public intent detection and slot filling dataset for Vietnamese. In addition, we also propose a joint model for intent detection and slot filling, that extends the recent state-of-the-art JointBERT+CRF model with an intent-slot attention layer to explicitly incorporate intent context information into slot filling via "soft" intent label embedding. Experimental results on our Vietnamese da…
Multi-intent SLU can handle multiple intents in an utterance, which has attracted increasing attention. However, the state-of-the-art joint models heavily rely on autoregressive approaches, resulting in two issues: slow inference speed and information leakage. In this paper, we explore a non-autoregressive model for joint multiple intent detection and slot filling, achieving more fast and accurate. Specifically, we propose a Global-Locally Graph Interaction Network (GL-GIN) where a local slot-aware graph interaction layer is proposed to model slot dependency for alleviating uncoordinated slots…
Intent detection and slot filling are two main tasks in natural language understanding (NLU) for identifying users' needs from their utterances. These two tasks are highly related and often trained jointly. However, most previous works assume that each utterance only corresponds to one intent, ignoring the fact that a user utterance in many cases could include multiple intents. In this paper, we propose a novel Self-Distillation Joint NLU model (SDJN) for multi-intent NLU. First, we formulate multiple intent detection as a weakly supervised problem and approach with multiple instance learning …
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Alibaba Group（阿里巴巴集团）；Tencent Medical AI Lab（腾讯医疗人工智能实验室）；Institute for Data Science, Tsinghua University（清华大学数据科学研究院）
Being able to recognize words as slots and detect the intent of an utterance has been a keen issue in natural language understanding. The existing works either treat slot filling and intent detection separately in a pipeline manner, or adopt joint models which sequentially label slots while summarizing the utterance-level intent without explicitly preserving the hierarchical relationship among words, slots, and intents. To exploit the semantic hierarchy for effective modeling, we propose a capsule-based neural network model which accomplishes slot filling and intent detection via a dynamic rou…
VinAI Research（VinAI研究院）；The University of Melbourne（墨尔本大学）
We present the first empirical study investigating the influence of disfluency detection on downstream tasks of intent detection and slot filling. We perform this study for Vietnamese -- a low-resource language that has no previous study as well as no public dataset available for disfluency detection. First, we extend the fluent Vietnamese intent detection and slot filling dataset PhoATIS by manually adding contextual disfluencies and annotating them. Then, we conduct experiments using strong baselines for disfluency detection and joint intent detection and slot filling, which are based on pre…
Attention-based encoder-decoder neural network models have recently shown promising results in machine translation and speech recognition. In this work, we propose an attention-based neural network model for joint intent detection and slot filling, both of which are critical steps for many speech understanding and dialog systems. Unlike in machine translation and speech recognition, alignment is explicit in slot filling. We explore different strategies in incorporating this alignment information to the encoder-decoder framework. Learning from the attention mechanism in encoder-decoder model, w…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
As an essential task in task-oriented dialog systems, slot filling requires extensive training data in a certain domain. However, such data are not always available. Hence, cross-domain slot filling has naturally arisen to cope with this data scarcity problem. In this paper, we propose a Coarse-to-fine approach (Coach) for cross-domain slot filling. Our model first learns the general pattern of slot entities by detecting whether the tokens are slot entities or not. It then predicts the specific types for the slot entities. In addition, we propose a template regularization approach to improve t…
Intent Recognition and Slot Identification are crucial components in spoken language understanding (SLU) systems. In this paper, we present a novel approach towards both these tasks in the context of low resourced and unwritten languages. We present an acoustic based SLU system that converts speech to its phonetic transcription using a universal phone recognition system. We build a word-free natural language understanding module that does intent recognition and slot identification from these phonetic transcription. Our proposed SLU system performs competitively for resource rich scenarios and …
This paper describes the University of Sheffield's entry in the 2011 TAC KBP entity linking and slot filling tasks. We chose to participate in the monolingual entity linking task, the monolingual slot filling task and the temporal slot filling tasks. We set out to build a framework for experimentation with knowledge base population. This framework was created, and applied to multiple KBP tasks. We demonstrated that our proposed framework is effective and suitable for collaborative development efforts, as well as useful in a teaching environment. Finally we present results that, while very mode…
Task-oriented dialog systems increasingly rely on deep learning-based slot filling models, usually needing extensive labeled training data for target domains. Often, however, little to no target domain training data may be available, or the training and target domain schemas may be misaligned, as is common for web forms on similar websites. Prior zero-shot slot filling models use slot descriptions to learn concepts, but are not robust to misaligned schemas. We propose utilizing both the slot description and a small number of examples of slot values, which may be easily available, to learn sema…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan Group（美团集团）
Zero-shot cross-domain slot filling alleviates the data dependence in the case of data scarcity in the target domain, which has aroused extensive research. However, as most of the existing methods do not achieve effective knowledge transfer to the target domain, they just fit the distribution of the seen slot and show poor performance on unseen slot in the target domain. To solve this, we propose a novel approach based on prototypical contrastive learning with a dynamic label confusion strategy for zero-shot slot filling. The prototypical contrastive learning aims to reconstruct the semantic c…
Slot filling is identifying contiguous spans of words in an utterance that correspond to certain parameters (i.e., slots) of a user request/query. Slot filling is one of the most important challenges in modern task-oriented dialog systems. Supervised learning approaches have proven effective at tackling this challenge, but they need a significant amount of labeled training data in a given domain. However, new domains (i.e., unseen in training) may emerge after deployment. Thus, it is imperative that these models seamlessly adapt and fill slots from both seen and unseen domains -- unseen domain…
Center for Information and Language Processing (CIS)（信息与语言处理中心（CIS））；LMU Munich（慕尼黑大学）
We address relation classification in the context of slot filling, the task of finding and evaluating fillers like "Steve Jobs" for the slot X in "X founded Apple". We propose a convolutional neural network which splits the input sentence into three parts according to the relation arguments and compare it to state-of-the-art and traditional approaches of relation classification. Finally, we combine different methods and show that the combination is better than individual approaches. We also analyze the effect of genre differences on performance.
Amirkabir University of Technology（阿米卡比尔理工大学）；Fasa University（法萨大学）
Natural Language Understanding (NLU) is important in today's technology as it enables machines to comprehend and process human language, leading to improved human-computer interactions and advancements in fields such as virtual assistants, chatbots, and language-based AI systems. This paper highlights the significance of advancing the field of NLU for low-resource languages. With intent detection and slot filling being crucial tasks in NLU, the widely used datasets ATIS and SNIPS have been utilized in the past. However, these datasets only cater to the English language and do not support other…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan Group（美团集团）
In real dialogue scenarios, the existing slot filling model, which tends to memorize entity patterns, has a significantly reduced generalization facing Out-of-Vocabulary (OOV) problems. To address this issue, we propose an OOV robust slot filling model based on multi-level data augmentations to solve the OOV problem from both word and slot perspectives. We present a unified contrastive learning framework, which pull representations of the origin sample and augmentation samples together, to make the model resistant to OOV problems. We evaluate the performance of the model from some specific slo…
Rensselaer Polytechnic Institute（伦斯勒理工学院）；IBM T.J. Watson Research Center（IBM T.J. 沃森研究中心）
Slot Filling (SF) aims to extract the values of certain types of attributes (or slots, such as person:cities\_of\_residence) for a given entity from a large collection of source documents. In this paper we propose an effective DNN architecture for SF with the following new strategies: (1). Take a regularized dependency graph instead of a raw sentence as input to DNN, to compress the wide contexts between query and candidate filler; (2). Incorporate two attention mechanisms: local attention learned from query and candidate filler, and global attention learned from external knowledge bases, to g…
The goal of this paper is to learn cross-domain representations for slot filling task in spoken language understanding (SLU). Most of the recently published SLU models are domain-specific ones that work on individual task domains. Annotating data for each individual task domain is both financially costly and non-scalable. In this work, we propose an adversarial training method in learning common features and representations that can be shared across multiple domains. Model that produces such shared representations can be combined with models trained on individual domain SLU data to reduce the …
Intent detection (ID) and Slot filling (SF) are two major tasks in spoken language understanding (SLU). Recently, attention mechanism has been shown to be effective in jointly optimizing these two tasks in an interactive manner. However, latest attention-based works concentrated only on the first-order attention design, while ignoring the exploration of higher-order attention mechanisms. In this paper, we propose a BiLinear attention block, which leverages bilinear pooling to simultaneously exploit both the contextual and channel-wise bilinear attention distributions to capture the second-orde…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan Group（美团集团）；University of Surrey（萨里大学）；China Mobile Research Institute（中国移动研究院）
Most existing slot filling models tend to memorize inherent patterns of entities and corresponding contexts from training data. However, these models can lead to system failure or undesirable outputs when being exposed to spoken language perturbation or variation in practice. We propose a perturbed semantic structure awareness transferring method for training perturbation-robust slot filling models. Specifically, we introduce two MLM-based training strategies to respectively learn contextual semantic structure and word distribution from unsupervised language perturbation corpus. Then, we trans…
Sofia University “St. Kliment Ohridski”（圣克莱门特·奥里季斯基索菲亚大学）；Qatar Computing Research Institute, HBKU（卡塔尔计算研究所（哈马德·本·哈利法大学））
Detecting the user's intent and finding the corresponding slots among the utterance's words are important tasks in natural language understanding. Their interconnected nature makes their joint modeling a standard part of training such models. Moreover, data scarceness and specialized vocabularies pose additional challenges. Recently, the advances in pre-trained language models, namely contextualized models such as ELMo and BERT have revolutionized the field by tapping the potential of training very large models with just a few steps of fine-tuning on a task-specific dataset. Here, we leverage …
In practice, most spoken language understanding systems process user input in a pipelined manner; first domain is predicted, then intent and semantic slots are inferred according to the semantic frames of the predicted domain. The pipeline approach, however, has some disadvantages: error propagation and lack of information sharing. To address these issues, we present a unified neural network that jointly performs domain, intent, and slot predictions. Our approach adopts a principled architecture for multitask learning to fold in the state-of-the-art models for each task. With a few more ingred…
We investigate the usage of convolutional neural networks (CNNs) for the slot filling task in spoken language understanding. We propose a novel CNN architecture for sequence labeling which takes into account the previous context words with preserved order information and pays special attention to the current word with its surrounding context. Moreover, it combines the information from the past and the future words for classification. Our proposed CNN architecture outperforms even the previously best ensembling recurrent neural network model and achieves state-of-the-art results with an F1-scor…
Noah’s Ark Lab, Huawei Technologies（华为技术有限公司诺亚方舟实验室）；Shenzhen International Graduate School, Tsinghua University（清华大学深圳国际研究生院）
Recently, semantic parsing using hierarchical representations for dialog systems has captured substantial attention. Task-Oriented Parse (TOP), a tree representation with intents and slots as labels of nested tree nodes, has been proposed for parsing user utterances. Previous TOP parsing methods are limited on tackling unseen dynamic slot values (e.g., new songs and locations added), which is an urgent matter for real dialog systems. To mitigate this issue, we first propose a novel span-splitting representation for span-based parser that outperforms existing methods. Then we present a novel le…
Samsung R&D Institute（三星研发院）；Indian Institute of Technology（印度理工学院）
Recent joint intent detection and slot tagging models have seen improved performance when compared to individual models. In many real-world datasets, the slot labels and values have a strong correlation with their intent labels. In such cases, the intent label information may act as a useful feature to the slot tagging model. In this paper, we examine the effect of leveraging intent label features through 3 techniques in the slot tagging task of joint intent and slot detection models. We evaluate our techniques on benchmark spoken language datasets SNIPS and ATIS, as well as over a large priva…
Slot filling is a fundamental task in dialog state tracking in task-oriented dialog systems. In multi-domain task-oriented dialog system, user utterances and system responses may mention multiple named entities and attributes values. A system needs to select those that are confirmed by the user and fill them into destined slots. One difficulty is that since a dialogue session contains multiple system-user turns, feeding in all the tokens into a deep model such as BERT can be challenging due to limited capacity of input word tokens and GPU memory. In this paper, we investigate an ontology-enhan…
This paper describes continuing work on semantic frame slot filling for a command and control task using a weakly-supervised approach. We investigate the advantages of using retraining techniques that take the output of a hierarchical hidden markov model as input to two inductive approaches: (1) discriminative sequence labelers based on conditional random fields and memory-based learning and (2) probabilistic context-free grammar induction. Experimental results show that this setup can significantly improve F-scores without the need for additional information sources. Furthermore, qualitative …
Slot filling is an important problem in Spoken Language Understanding (SLU) and Natural Language Processing (NLP), which involves identifying a user's intent and assigning a semantic concept to each word in a sentence. This paper presents a word feature vector method and combines it into the convolutional neural network (CNN). We consider 18 word features and each word feature is constructed by merging similar word labels. By introducing the concept of external library, we propose a feature set approach that is beneficial for building the relationship between a word from the training dataset a…
