Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or interviews, are frequently over a few thousand words. There is still a lack of corresponding research and powerful tools to understand and process such long dialogues. Therefore, in this work, we present a pre-training framework for long dialogue understanding and summarization. Considering the nature of long conversations, we propose a window-based denoising approach for generative pre-training. For a dialogue, it corrupts a window of text with dialogue-inspired noise, and guides the model to reconstruct this window based on the content of the remaining conversation. Furthermore, to process longer input, we augment the model with sparse attention which is combined with conventional attention in a hybrid manner. We conduct extensive experiments on five datasets of long dialogues, covering tasks of dialogue summarization, abstractive question answering and topic segmentation. Experimentally, we show that our pre-trained model DialogLM significantly surpasses the state-of-the-art models across datasets and tasks. Source code and all the pre-trained models are available on our GitHub repository (https://github.com/microsoft/DialogLM).
Indiana University Bloomington（印第安纳大学伯明顿分校）；Alibaba Group（阿里巴巴集团）
Multi-role dialogue understanding comprises a wide range of diverse tasks such as question answering, act classification, dialogue summarization etc. While dialogue corpora are abundantly available, labeled data, for specific learning tasks, can be highly scarce and expensive. In this work, we investigate dialogue context representation learning with various types unsupervised pretraining tasks where the training objectives are given naturally according to the nature of the utterance and the structure of the multi-role conversation. Meanwhile, in order to locate essential information for dialo…
The Hebrew University of Jerusalem（耶路撒冷希伯来大学）；Google Research（谷歌研究院）
Neural knowledge-grounded generative models for dialogue often produce content that is factually inconsistent with the knowledge they rely on, making them unreliable and limiting their applicability. Inspired by recent work on evaluating factual consistency in abstractive summarization, we propose an automatic evaluation metric for factual consistency in knowledge-grounded dialogue using automatic question generation and question answering. Our metric, denoted $Q^2$, compares answer spans using natural language inference (NLI), instead of token-based matching as done in previous work. To foste…
CUHK-Shenzhen（香港中文大学（深圳））；JD AI Research（京东人工智能研究院）；Pengcheng Lab（鹏城实验室）
Few-shot dialogue state tracking (DST) is a realistic problem that trains the DST model with limited labeled data. Existing few-shot methods mainly transfer knowledge learned from external labeled dialogue data (e.g., from question answering, dialogue summarization, machine reading comprehension tasks, etc.) into DST, whereas collecting a large amount of external labeled data is laborious, and the external data may not effectively contribute to the DST-specific task. In this paper, we propose a few-shot DST framework called CSS, which Combines Self-training and Self-supervised learning methods…
Shanghai Jiao Tong University（上海交通大学）；China Merchants Bank Credit Card Center（招商银行信用卡中心）
Previous dialogue summarization techniques adapt large language models pretrained on the narrative text by injecting dialogue-specific features into the models. These features either require additional knowledge to recognize or make the resulting models harder to tune. To bridge the format gap between dialogues and narrative summaries in dialogue summarization tasks, we propose to post-train pretrained language models (PLMs) to rephrase from dialogue to narratives. After that, the model is fine-tuned for dialogue summarization as usual. Comprehensive experiments show that our approach signific…
Abstractive dialogue summarization has long been viewed as an important standalone task in natural language processing, but no previous work has explored the possibility of whether abstractive dialogue summarization can also be used as a means to boost an NLP system's performance on other important dialogue comprehension tasks. In this paper, we propose a novel type of dialogue summarization task - STRUctured DiaLoguE Summarization - that can help pre-trained language models to better understand dialogues and improve their performance on important dialogue comprehension tasks. We further colle…
Neural abstractive summarization has been increasingly studied, where the prior work mainly focused on summarizing single-speaker documents (news, scientific publications, etc). In dialogues, there are different interactions between speakers, which are usually defined as dialogue acts. The interactive signals may provide informative cues for better summarizing dialogues. This paper proposes to explicitly leverage dialogue acts in a neural summarization model, where a sentence-gated mechanism is designed for modeling the relationship between dialogue acts and the summary. The experiments show t…
National University of Singapore（新加坡国立大学）；The Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳））；Kriston AI（Kriston AI（科思顿人工智能））
Dialogue summarization is abstractive in nature, making it suffer from factual errors. The factual correctness of summaries has the highest priority before practical applications. Many efforts have been made to improve faithfulness in text summarization. However, there is a lack of systematic study on dialogue summarization systems. In this work, we first perform the fine-grained human analysis on the faithfulness of dialogue summaries and observe that over 35% of generated summaries are faithfully inconsistent respective the source dialogues. Furthermore, we present a new model-level faithful…
Abstractive summarization models typically generate content unfaithful to the input, thus highlighting the significance of evaluating the faithfulness of generated summaries. Most faithfulness metrics are only evaluated on news domain, can they be transferred to other summarization tasks? In this work, we first present a systematic study of faithfulness metrics for dialogue summarization. We evaluate common faithfulness metrics on dialogue datasets and observe that most metrics correlate poorly with human judgements despite performing well on news datasets. Given these findings, to improve exi…
Amazon AI（亚马逊人工智能）；Cairo University（开罗大学）；Department of Computer Science, Columbia University（哥伦比亚大学计算机科学系）
Dialogue summarization comes with its own peculiar challenges as opposed to news or scientific articles summarization. In this work, we explore four different challenges of the task: handling and differentiating parts of the dialogue belonging to multiple speakers, negation understanding, reasoning about the situation, and informal language understanding. Using a pretrained sequence-to-sequence language model, we explore speaker name substitution, negation scope highlighting, multi-task learning with relevant tasks, and pretraining on in-domain data. Our experiments show that our proposed tech…
With the rapid increase in the volume of dialogue data from daily life, there is a growing demand for dialogue summarization. Unfortunately, training a large summarization model is generally infeasible due to the inadequacy of dialogue data with annotated summaries. Most existing works for low-resource dialogue summarization directly pretrain models in other domains, e.g., the news domain, but they generally neglect the huge difference between dialogues and conventional articles. To bridge the gap between out-of-domain pretraining and in-domain fine-tuning, in this work, we propose a multi-sou…
Penn State University（宾夕法尼亚州立大学）；Yale University（耶鲁大学）；Microsoft Research（微软研究院）；Facebook AI Research（Facebook人工智能研究院）
Dialogue summarization helps readers capture salient information from long conversations in meetings, interviews, and TV series. However, real-world dialogues pose a great challenge to current summarization models, as the dialogue length typically exceeds the input limits imposed by recent transformer-based pre-trained models, and the interactive nature of dialogues makes relevant information more context-dependent and sparsely distributed than news articles. In this work, we perform a comprehensive study on long dialogue summarization by investigating three strategies to deal with the lengthy…
Fudan University（复旦大学）；Alibaba Group（阿里巴巴集团）；Zhejiang University（浙江大学）；Indiana University Bloomington（印第安纳大学伯明顿分校）
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-speci…
Dialogue summarization is a challenging problem due to the informal and unstructured nature of conversational data. Recent advances in abstractive summarization have been focused on data-hungry neural models and adapting these models to a new domain requires the availability of domain-specific manually annotated corpus created by linguistic experts. We propose a zero-shot abstractive dialogue summarization method that uses discourse relations to provide structure to conversations, and then uses an out-of-the-box document summarization model to create final summaries. Experiments on the AMI and…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan Group（美团集团）
The most advanced abstractive dialogue summarizers lack generalization ability on new domains and the existing researches for domain adaptation in summarization generally rely on large-scale pre-trainings. To explore the lightweight fine-tuning methods for domain adaptation of dialogue summarization, in this paper, we propose an efficient and generalizable Domain-Oriented Prefix-tuning model, which utilizes a domain word initialized prefix module to alleviate domain entanglement and adopts discrete prompts to guide the model to focus on key contents of dialogues and enhance model generalizatio…
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）；University of Macau（澳门大学）
Dialogue summarization aims to generate a summary that indicates the key points of a given dialogue. In this work, we propose an end-to-end neural model for dialogue summarization with two novel modules, namely, the \emph{supporting utterance flow modeling module} and the \emph{fact regularization module}. The supporting utterance flow modeling helps to generate a coherent summary by smoothly shifting the focus from the former utterances to the later ones. The fact regularization encourages the generated summary to be factually consistent with the ground-truth summary during model training, wh…
Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload. Recently, the promising achievements in both dialogue systems and natural language generation techniques drastically lead this task to a new landscape, which results in significant research attentions. However, there still remains a lack of a comprehensive survey for this task. To this end, we take the first step and present a thorough review of this research field carefully and widely. In detail, we systematically organize …
Abstractive dialogue summarization is the task of capturing the highlights of a dialogue and rewriting them into a concise version. In this paper, we present a novel multi-speaker dialogue summarizer to demonstrate how large-scale commonsense knowledge can facilitate dialogue understanding and summary generation. In detail, we consider utterance and commonsense knowledge as two different types of data and design a Dialogue Heterogeneous Graph Network (D-HGN) for modeling both information. Meanwhile, we also add speakers as heterogeneous nodes to facilitate information flow. Experimental result…
Harbin Institute of Technology（哈尔滨工业大学）；Peng Cheng Laboratory（鹏城实验室）
Current dialogue summarization systems usually encode the text with a number of general semantic features (e.g., keywords and topics) to gain more powerful dialogue modeling capabilities. However, these features are obtained via open-domain toolkits that are dialog-agnostic or heavily relied on human annotations. In this paper, we show how DialoGPT, a pre-trained model for conversational response generation, can be developed as an unsupervised dialogue annotator, which takes advantage of dialogue background knowledge encoded in DialoGPT. We apply DialoGPT to label three types of features on tw…
Multi-Stage Pre-training Enhanced by ChatGPT for Multi-Scenario Multi-Domain Dialogue Summarization
Beihang University（北京航空航天大学）；Institute of Automation, CAS（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Zhongke Fanyu Technology Co., Ltd（中科凡语科技有限公司）
This paper introduces the SAMSum Corpus, a new dataset with abstractive dialogue summaries. We investigate the challenges it poses for automated summarization by testing several models and comparing their results with those obtained on a corpus of news articles. We show that model-generated summaries of dialogues achieve higher ROUGE scores than the model-generated summaries of news -- in contrast with human evaluators' judgement. This suggests that a challenging task of abstractive dialogue summarization requires dedicated models and non-standard quality measures. To our knowledge, our study …
To mitigate the lack of diverse dialogue summarization datasets in academia, we present methods to utilize non-dialogue summarization data for enhancing dialogue summarization systems. We apply transformations to document summarization data pairs to create training data that better befit dialogue summarization. The suggested transformations also retain desirable properties of non-dialogue datasets, such as improved faithfulness to the source text. We conduct extensive experiments across both English and Korean to verify our approach. Although absolute gains in ROUGE naturally plateau as more d…
National Laboratory of Pattern Recognition, Institute of Automation, CAS（中国科学院自动化研究所模式识别国家重点实验室）；School of Artificial Intelligence, University of Chinese Academy of Sciences（中国科学院大学人工智能学院）；Fanyu AI Laboratory, Zhongke Fanyu Technology Co., Ltd（中科凡语科技有限公司凡语AI实验室）
Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer's issues and service progress. These applications require summaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall sum…
Institute of Automation, CAS（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Zhongke Fanyu Technology Co., Ltd（中科凡语科技有限公司）
Role-oriented dialogue summarization is to generate summaries for different roles in the dialogue, e.g., merchants and consumers. Existing methods handle this task by summarizing each role's content separately and thus are prone to ignore the information from other roles. However, we believe that other roles' content could benefit the quality of summaries, such as the omitted information mentioned by other roles. Therefore, we propose a novel role interaction enhanced method for role-oriented dialogue summarization. It adopts cross attention and decoder self-attention interactions to interacti…
Microsoft Cognitive Services Research Group（微软认知服务研究小组）
MediaSum, a large-scale media interview dataset consisting of 463.6K transcripts with abstractive summaries. To create this dataset, we collect interview transcripts from NPR and CNN and employ the overview and topic descriptions as summaries. Compared with existing public corpora for dialogue summarization, our dataset is an order of magnitude larger and contains complex multi-party conversations from multiple domains. We conduct statistical analysis to demonstrate the unique positional bias exhibited in the transcripts of televised and radioed interviews. We also show that MediaSum can be us…
Westlake University（西湖大学）；Westlake Institute for Advanced Study（西湖高等研究院）；University of Michigan（密歇根大学）
We report the results of DialogSum Challenge, the shared task on summarizing real-life scenario dialogues at INLG 2022. Four teams participate in this shared task and three submit their system reports, exploring different methods to improve the performance of dialogue summarization. Although there is a great improvement over the baseline models regarding automatic evaluation metrics, such as Rouge scores, we find that there is a salient gap between model generated outputs and human annotated summaries by human evaluation from multiple aspects. These findings demonstrate the difficulty of dialo…
Few-Shot Dialogue Summarization via Skeleton-Assisted Prompt Transfer in Prompt Tuning
School of Interactive Computing, Georgia Institute of Technology（佐治亚理工学院交互计算学院）；Adobe Research（奥多比研究院）；University of California San Diego（加利福尼亚大学圣迭戈分校）
Georgia Institute of Technology（佐治亚理工学院）；School of Interactive Computing（交互计算学院）
Text summarization is one of the most challenging and interesting problems in NLP. Although much attention has been paid to summarizing structured text like news reports or encyclopedia articles, summarizing conversations---an essential part of human-human/machine interaction where most important pieces of information are scattered across various utterances of different speakers---remains relatively under-investigated. This work proposes a multi-view sequence-to-sequence model by first extracting conversational structures of unstructured daily chats from different views to represent conversati…
Meeting summarization is a challenging task due to its dynamic interaction nature among multiple speakers and lack of sufficient training data. Existing methods view the meeting as a linear sequence of utterances while ignoring the diverse relations between each utterance. Besides, the limited labeled data further hinders the ability of data-hungry neural models. In this paper, we try to mitigate the above challenges by introducing dialogue-discourse relations. First, we present a Dialogue Discourse-Dware Meeting Summarizer (DDAMS) to explicitly model the interaction between utterances in a me…
Reference Matters: Benchmarking Factual Error Correction for Dialogue Summarization with Fine-grained Evaluation Framework
Wangxuan Institute of Computer Technology, Peking University（北京大学王选计算机研究所）；Center for Data Science, Peking University（北京大学数据科学中心）；The MOE Key Laboratory of Computational Linguistics, Peking University（北京大学计算语言学教育部重点实验室）；Huawei Cloud（华为云）
Dialogue summarization aims to condense a given dialogue into a simple and focused summary text. Typically, both the roles' viewpoints and conversational topics change in the dialogue stream. Thus how to effectively handle the shifting topics and select the most salient utterance becomes one of the major challenges of this task. In this paper, we propose a novel topic-aware Global-Local Centrality (GLC) model to help select the salient context from all sub-topics. The centralities are constructed at both the global and local levels. The global one aims to identify vital sub-topics in the dialo…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan（美团）；China Mobile Communication Corporation（中国移动通信集团公司）
Previous dialogue summarization datasets mainly focus on open-domain chitchat dialogues, while summarization datasets for the broadly used task-oriented dialogue haven't been explored yet. Automatically summarizing such task-oriented dialogues can help a business collect and review needs to improve the service. Besides, previous datasets pay more attention to generate good summaries with higher ROUGE scores, but they hardly understand the structured information of dialogues and ignore the factuality of summaries. In this paper, we introduce a large-scale public Task-Oriented Dialogue Summariza…
Institute for Infocomm Research, A*STAR, Singapore（资讯通信研究院（A*STAR），新加坡）
In this paper, we propose a controllable neural generation framework that can flexibly guide dialogue summarization with personal named entity planning. The conditional sequences are modulated to decide what types of information or what perspective to focus on when forming summaries to tackle the under-constrained problem in summarization tasks. This framework supports two types of use cases: (1) Comprehensive Perspective, which is a general-purpose case with no user-preference specified, considering summary points from all conversational interlocutors and all mentioned persons; (2) Focus Pers…
University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；AWS AI Labs（AWS人工智能实验室）；Amazon（亚马逊）
Missing information is a common issue of dialogue summarization where some information in the reference summaries is not covered in the generated summaries. To address this issue, we propose to utilize natural language inference (NLI) models to improve coverage while avoiding introducing factual inconsistencies. Specifically, we use NLI to compute fine-grained training signals to encourage the model to generate content in the reference summaries that have not been covered, as well as to distinguish between factually consistent and inconsistent generated sentences. Experiments on the DialogSum …
Penn State University（宾夕法尼亚州立大学）；Yale University（耶鲁大学）；Carnegie Mellon University（卡内基梅隆大学）；Microsoft Research（微软研究院）
Text summarization helps readers capture salient information from documents, news, interviews, and meetings. However, most state-of-the-art pretrained language models (LM) are unable to efficiently process long text for many summarization tasks. In this paper, we propose Summ$^N$, a simple, flexible, and effective multi-stage framework for input texts that are longer than the maximum context length of typical pretrained LMs. Summ$^N$ first splits the data samples and generates a coarse summary in multiple stages and then produces the final fine-grained summary based on it. Our framework can pr…
University of Edinburgh（爱丁堡大学）；Jilin University（吉林大学）；Zhejiang University（浙江大学）；Westlake University（西湖大学）；Westlake Institute for Advanced Study（西湖高等研究院）
Proposal of large-scale datasets has facilitated research on deep neural models for news summarization. Deep learning can also be potentially useful for spoken dialogue summarization, which can benefit a range of real-life scenarios including customer service management and medication tracking. To this end, we propose DialogSum, a large-scale labeled dialogue summarization dataset. We conduct empirical analysis on DialogSum using state-of-the-art neural summarizers. Experimental results show unique challenges in dialogue summarization, such as spoken terms, special discourse structures, corefe…
Contextualized word embeddings can lead to state-of-the-art performances in natural language understanding. Recently, a pre-trained deep contextualized text encoder such as BERT has shown its potential in improving natural language tasks including abstractive summarization. Existing approaches in dialogue summarization focus on incorporating a large language model into summarization task trained on large-scale corpora consisting of news articles rather than dialogues of multiple speakers. In this paper, we introduce self-supervised methods to compensate shortcomings to train a dialogue summari…
We advance the state-of-the-art in unsupervised abstractive dialogue summarization by utilizing multi-sentence compression graphs. Starting from well-founded assumptions about word graphs, we present simple but reliable path-reranking and topic segmentation schemes. Robustness of our method is demonstrated on datasets across multiple domains, including meetings, interviews, movie scripts, and day-to-day conversations. We also identify possible avenues to augment our heuristic-based system with deep learning. We open-source our code, to provide a strong, reproducible baseline for future researc…
High-quality dialogue-summary paired data is expensive to produce and domain-sensitive, making abstractive dialogue summarization a challenging task. In this work, we propose the first unsupervised abstractive dialogue summarization model for tete-a-tetes (SuTaT). Unlike standard text summarization, a dialogue summarization method should consider the multi-speaker scenario where the speakers have different roles, goals, and language styles. In a tete-a-tete, such as a customer-agent conversation, SuTaT aims to summarize for each speaker by modeling the customer utterances and the agent utteran…
Riiid AI Research（Riiid人工智能研究院）；The Hong Kong University of Science and Technology（香港科技大学）
Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying…
Zhejiang University（浙江大学）；Alibaba Group（阿里巴巴集团）；National University of Singapore（新加坡国立大学）；Indiana University（印第安纳大学）
Dialogue summarization has been extensively studied and applied, where the prior works mainly focused on exploring superior model structures to align the input dialogue and the output summary. However, for professional dialogues (e.g., legal debate and medical diagnosis), semantic/statistical alignment can hardly fill the logical/factual gap between input dialogue discourse and summary output with external knowledge. In this paper, we mainly investigate the factual inconsistency problem for Dialogue Inspectional Summarization (DIS) under non-pretraining and pretraining settings. An innovative …
National University of Singapore（新加坡国立大学）；University of Southern California（南加州大学）；The Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳））；Kriston AI（Kriston人工智能公司）
Output length is critical to dialogue summarization systems. The dialogue summary length is determined by multiple factors, including dialogue complexity, summary objective, and personal preferences. In this work, we approach dialogue summary length from three perspectives. First, we analyze the length differences between existing models' outputs and the corresponding human references and find that summarization models tend to produce more verbose summaries due to their pretraining objectives. Second, we identify salient features for summary length prediction by comparing different model setti…
Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
Summarizing conversations via neural approaches has been gaining research traction lately, yet it is still challenging to obtain practical solutions. Examples of such challenges include unstructured information exchange in dialogues, informal interactions between speakers, and dynamic role changes of speakers as the dialogue evolves. Many of such challenges result in complex coreference links. Therefore, in this work, we investigate different approaches to explicitly incorporate coreference information in neural abstractive dialogue summarization models to tackle the aforementioned challenges.…
