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arXiv 2108.09746cs.CY
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水资源部门数字化:对水服务管理和治理的影响

Digitalising the Water Sector: Implications for Water Service Management and Governance

Godfred Amankwaa, Richard Heeks, Alison L. Browne

摘要:

数字技术正在成为水治理和管理的核心,但其影响和发展影响的研究不足,特别是在全球南方。本文通过研究水服务数字化的过程及其对服务提供商的影响来解决这一知识差距。借鉴定性方法,我们运用数字化,价值和权力的想法来调查数字技术在加纳国家水务公司的实施和影响。我们发现数字水创新是最近的,而且迄今为止产生的影响相对有限,其价值主要集中在公用事业的运营层面,而不是战略层面。数字技术为内部和外部的权力转移和斗争以及水管理结构和责任的一些变化提供了途径。最后,我们简要讨论了水服务管理和研究的影响。

英文摘要:

Digital technologies are becoming central to water governance and management, yet their impact and developmental implications are under-researched, particularly in the global South. This paper addresses this knowledge gap by examining the process of water service digitalisation and the resulting effects on service providers. Drawing on qualitative methods, we apply ideas on digitalisation, value, and power to investigate the implementation and impact of digital technologies in Ghana's state water utility company. We find digital water innovations to be recent, and delivering relatively limited impacts as yet, with value mainly accruing at the utility's operational rather than strategic level. The digital technologies present avenues for power shifts and struggles internally and externally as well as some changes in water management structures and responsibilities. We end with a brief discussion on the implications for water service governance and research.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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