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arXiv 2104.13992cs.SE
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银行业采用SAFe的挑战--引入SAFe两年后的研究

Challenges of Adopting SAFe in the Banking Industry -- A Study Two Years after its Introduction

Sara Nilsson Tengstrand, Piotr Tomaszewski, Markus Borg, Ronald Jabangwe

摘要:

Scaled Agile Framework(SAFe)是一个在大型组织中扩展敏捷方法的框架。我们已经找到了几份描述不同银行采用SAFe的经验报告和白皮书,这表明SAFe正在银行业中使用。然而,缺乏关于这一主题的学术出版物,银行业在分析SAFe转型的科学报告中缺失。为了填补这一空白,我们提出了一个研究的主要挑战与SAFe转型在一个大型的全方位服务的银行。我们确定了所研究的银行面临的挑战,并将研究结果与其他银行的经验报告以及其他领域的SAFe转型研究进行了比较。本文中报告的许多挑战与一般的SAFe挑战重叠,包括管理和组织、教育和培训、文化和心态、需求工程、质量保证和系统架构。然而,我们也报告了银行领域特有的一些新挑战,例如,危及客户关系、稳定性和外部利益相关者信任的风险。本研究验证了几个安全相关的挑战,在以前的工作中报告的银行背景下。这也给银行业带来了一些新的挑战。因此,我们相信我们的研究结果对其他银行负责SAFe转型的从业人员特别有用。

英文摘要:

The Scaled Agile Framework (SAFe) is a framework for scaling agile methods in large organizations. We have found several experience reports and white papers describing SAFe adoptions in different banks, which indicates that SAFe is being used in the banking industry. However, there is a lack of academic publications on the topic, the banking industry is missing in the scientific reports analyzing SAFe transformations. To fill this gap, we present a study on the main challenges with a SAFe transformation at a large full-service bank. We identify the challenges in the bank under study and compare the findings with experience reports from other banks, as well as with research on SAFe transformations in other domains. Many of the challenges reported in this paper overlap with the generic SAFe challenges, including management and organization, education and training, culture and mindset, requirements engineering, quality assurance, and systems architecture. However, we also report some novel challenges specific to the banking domain, e.g., the risk of jeopardizing customer relations, stability, and trust of external stakeholders. This study validates several SAFe-related challenges reported in previous work in the banking context. It also brings up some novel challenges specific to the banking industry. Therefore, we believe our results are particularly useful to practitioners responsible for SAFe transformations at other banks.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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