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arXiv 2103.17181cs.SE
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COVID-19期间的全球分布式开发

Globally Distributed Development during COVID-19

Clodagh NicCanna, Mohammad Abdur Razzak, John Noll, Sarah Beecham

摘要:

由于全球大流行,我们在学术界和工业界的人于2020年3月突然被迫在家工作。然而,教学从未停止,开发软件、修复软件和开拓新市场也从未停止。对灵活的工作方式的要求,以应对新的要求,从来没有这么高。当我们不得不突然将所有的沟通方式切换到在线和虚拟的联系方式时,我们是如何继续工作的?在这篇简短的论文中,我们描述了Ocuco有限公司,一家总部位于爱尔兰的中型组织,在COVID-19大流行期间管理我们分布在爱尔兰、欧洲、亚洲和美洲的软件开发团队。我们描述了我们如何扩展,让我们的客户满意,以及我们的团队受到激励。我们做了一些改变,一些大的,比如提供紧急财政支持;其他小的,比如实施定期的在线社交披萨之夜。技术和流程的变化很小,这是自2016年以来在全球分布式团队中工作的优势,当时开发活动是根据缩放敏捷框架(SAFe)进行协调的。实施变革的结果令人满意;生产力提高了,我们赢得了新客户,我们的健康调查的初步结果表明,每个人都感到管理层非常支持他们实现目标。然而,匿名调查的回应确实显示,一些开发人员的焦虑程度略有上升,许多人的工作时间更长。正如我们现在所知道的,管理这项调查是非常有益的,因此我们可以采取行动。

英文摘要:

Due to the global pandemic, in March 2020 we in academia and industry were abruptly forced into working from home. Yet teaching never stopped, and neither did developing software, fixing software, and expanding into new markets. Demands for flexible ways of working, responding to new requirements, have never been so high. How did we manage to continue working, when we had to suddenly switch all communication to online and virtual forms of contact? In this short paper we describe how Ocuco Ltd., a medium-sized organization headquartered in Ireland, managed our software development teams--distributed throughout Ireland, Europe, Asia and America during the COVID-19 pandemic. We describe how we expanded, kept our customers happy, and our teams motivated. We made changes, some large, such as providing emergency financial support; others small, like implementing regular online social pizza evenings. Technology and process changes were minor, an advantage of working in globally distributed teams since 2016, when development activities were coordinated according to the Scaled Agile Framework (SAFe). The results of implementing the changes were satisfying; productivity went up, we gained new customers, and preliminary results from our wellness survey indicate that everyone feels extremely well-supported by management to achieve their goals. However, the anonymised survey responses did show some developers' anxiety levels were slightly raised, and many are working longer hours. Administering this survey is very beneficial, as now we know, so we can act.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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