This paper presents a novel self-supervised learning method for handling conversational documents consisting of transcribed text of human-to-human conversations. One of the key technologies for understanding conversational documents is utterance-level sequential labeling, where labels are estimated from the documents in an utterance-by-utterance manner. The main issue with utterance-level sequential labeling is the difficulty of collecting labeled conversational documents, as manual annotations are very costly. To deal with this issue, we propose large-context conversational representation learning (LC-CRL), a self-supervised learning method specialized for conversational documents. A self-supervised learning task in LC-CRL involves the estimation of an utterance using all the surrounding utterances based on large-context language modeling. In this way, LC-CRL enables us to effectively utilize unlabeled conversational documents and thereby enhances the utterance-level sequential labeling. The results of experiments on scene segmentation tasks using contact center conversational datasets demonstrate the effectiveness of the proposed method.
Turn-level user satisfaction is one of the most important performance metrics for conversational agents. It can be used to monitor the agent's performance and provide insights about defective user experiences. Moreover, a powerful satisfaction model can be used as an objective function that a conversational agent continuously optimizes for. While end-to-end deep learning has shown promising results, having access to a large number of reliable annotated samples required by these methods remains challenging. In a large-scale conversational system, there is a growing number of newly developed ski…
In spoken conversational question answering (SCQA), the answer to the corresponding question is generated by retrieving and then analyzing a fixed spoken document, including multi-part conversations. Most SCQA systems have considered only retrieving information from ordered utterances. However, the sequential order of dialogue is important to build a robust spoken conversational question answering system, and the changes of utterances order may severely result in low-quality and incoherent corpora. To this end, we introduce a self-supervised learning approach, including incoherence discriminat…
This paper introduces Doc2Bot, a novel dataset for building machines that help users seek information via conversations. This is of particular interest for companies and organizations that own a large number of manuals or instruction books. Despite its potential, the nature of our task poses several challenges: (1) documents contain various structures that hinder the ability of machines to comprehend, and (2) user information needs are often underspecified. Compared to prior datasets that either focus on a single structural type or overlook the role of questioning to uncover user needs, the Do…
University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；Microsoft（微软）
Asking clarifying questions in response to ambiguous or faceted queries has been recognized as a useful technique for various information retrieval systems, especially conversational search systems with limited bandwidth interfaces. Analyzing and generating clarifying questions have been studied recently but the accurate utilization of user responses to clarifying questions has been relatively less explored. In this paper, we enrich the representations learned by Transformer networks using a novel attention mechanism from external information sources that weights each term in the conversation.…
University Malaysia Pahang（马来西亚彭亨大学）；Hajee Mohammad Danesh Science and Technology University（哈吉·穆罕默德·达内什科学技术大学）；Rajshai University of Engineering and Technology（拉杰沙希工程技术大学）
This paper explores the use of machine learning approaches, or more specifically, four supervised learning Methods, namely Decision Tree(C 4.5), K-Nearest Neighbour (KNN), Naïve Bays (NB), and Support Vector Machine (SVM) for categorization of Bangla web documents. This is a task of automatically sorting a set of documents into categories from a predefined set. Whereas a wide range of methods have been applied to English text categorization, relatively few studies have been conducted on Bangla language text categorization. Hence, we attempt to analyze the efficiency of those four methods for c…
Taita Taveta University（泰塔塔维塔大学）；Jomo Kenyatta University of Agriculture and Technology（乔莫·肯雅塔农业与技术大学）
Conversational machine reading (CMR) tools have seen a rapid progress in the recent past. The current existing tools rely on the supervised learning technique which require labeled dataset for their training. The supervised technique necessitates that for every new rule text, a manually labeled dataset must be created. This is tedious and error prone. This paper introduces and demonstrates how unsupervised learning technique can be applied in the development of CMR. Specifically, we demonstrate how unsupervised learning can be used in rule extraction and entailment modules of CMR. Compared to …
In context of document classification, where in a corpus of documents their label tags are readily known, an opportunity lies in utilizing label information to learn document representation spaces with better discriminative properties. To this end, in this paper application of a Variational Bayesian Supervised Nonnegative Matrix Factorization (supervised vbNMF) with label-driven sparsity structure of coefficients is proposed for learning of discriminative nonsubtractive latent semantic components occuring in TF-IDF document representations. Constraints are such that the components pursued are …
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Inspired by conversational reading comprehension (CRC), this paper studies a novel task of leveraging reviews as a source to build an agent that can answer multi-turn questions from potential consumers of online businesses. We first build a review CRC dataset and then propose a novel task-aware pre-tuning step running between language model (e.g., BERT) pre-training and domain-specific fine-tuning. The proposed pre-tuning requires no data annotation, but can greatly enhance the performance on our end task. Experimental results show that the proposed approach is highly effective and has competi…
Sparktech Software（Sparktech软件公司）；University Politehnica of Bucharest（布加勒斯特理工大学）；Faculty of Mathematics and Computer Science, University of Bucharest（布加勒斯特大学数学与计算机科学学院）
This work analyses the impact of self-supervised pre-training on document images in the context of document image classification. While previous approaches explore the effect of self-supervision on natural images, we show that patch-based pre-training performs poorly on document images because of their different structural properties and poor intra-sample semantic information. We propose two context-aware alternatives to improve performance on the Tobacco-3482 image classification task. We also propose a novel method for self-supervision, which makes use of the inherent multi-modality of docum…
Renmin University of China（中国人民大学）；Alibaba Group（阿里巴巴集团）
In recent years, conversational recommender system (CRS) has received much attention in the research community. However, existing studies on CRS vary in scenarios, goals and techniques, lacking unified, standardized implementation or comparison. To tackle this challenge, we propose an open-source CRS toolkit CRSLab, which provides a unified and extensible framework with highly-decoupled modules to develop CRSs. Based on this framework, we collect 6 commonly-used human-annotated CRS datasets and implement 18 models that include recent techniques such as graph neural network and pre-training mod…
We introduce doc2dial, a new dataset of goal-oriented dialogues that are grounded in the associated documents. Inspired by how the authors compose documents for guiding end users, we first construct dialogue flows based on the content elements that corresponds to higher-level relations across text sections as well as lower-level relations between discourse units within a section. Then we present these dialogue flows to crowd contributors to create conversational utterances. The dataset includes about 4800 annotated conversations with an average of 14 turns that are grounded in over 480 documen…
University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Amazon.com, Inc.（亚马逊公司）；University of California San Diego（加利福尼亚大学圣迭戈分校）
Text categorization is an essential task in Web content analysis. Considering the ever-evolving Web data and new emerging categories, instead of the laborious supervised setting, in this paper, we focus on the minimally-supervised setting that aims to categorize documents effectively, with a couple of seed documents annotated per category. We recognize that texts collected from the Web are often structure-rich, i.e., accompanied by various metadata. One can easily organize the corpus into a text-rich network, joining raw text documents with document attributes, high-quality phrases, label surf…
Harvey Mudd College（哈维穆德学院）；Colorado State Univ.（科罗拉多州立大学）；Univ. of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Cal. State Univ. Channel Islands（加州州立大学海峡群岛分校）；Wofford College（沃福德学院）；New York Univ.（纽约大学）；Univ. of Alabama（阿拉巴马大学）；Univ. of Cal., Los Angeles（加州大学洛杉矶分校）；Boston Medical Cent.（波士顿医疗中心）；Southern Methodist Univ.（南卫理公会大学）；Occidental College（西方学院）
We propose new semi-supervised nonnegative matrix factorization (SSNMF) models for document classification and provide motivation for these models as maximum likelihood estimators. The proposed SSNMF models simultaneously provide both a topic model and a model for classification, thereby offering highly interpretable classification results. We derive training methods using multiplicative updates for each new model, and demonstrate the application of these models to single-label and multi-label document classification, although the models are flexible to other supervised learning tasks such as …
University of California, Los Angeles（加利福尼亚大学洛杉矶分校）
Classification and topic modeling are popular techniques in machine learning that extract information from large-scale datasets. By incorporating a priori information such as labels or important features, methods have been developed to perform classification and topic modeling tasks; however, most methods that can perform both do not allow for guidance of the topics or features. In this paper, we propose a method, namely Guided Semi-Supervised Non-negative Matrix Factorization (GSSNMF), that performs both classification and topic modeling by incorporating supervision from both pre-assigned doc…
University of Washington（华盛顿大学）；Allen Institute for AI（艾伦人工智能研究院）
Identifying relevant knowledge to be used in conversational systems that are grounded in long documents is critical to effective response generation. We introduce a knowledge identification model that leverages the document structure to provide dialogue-contextualized passage encodings and better locate knowledge relevant to the conversation. An auxiliary loss captures the history of dialogue-document connections. We demonstrate the effectiveness of our model on two document-grounded conversational datasets and provide analyses showing generalization to unseen documents and long dialogue conte…
To measure the similarity of documents, the Wasserstein distance is a powerful tool, but it requires a high computational cost. Recently, for fast computation of the Wasserstein distance, methods for approximating the Wasserstein distance using a tree metric have been proposed. These tree-based methods allow fast comparisons of a large number of documents; however, they are unsupervised and do not learn task-specific distances. In this work, we propose the Supervised Tree-Wasserstein (STW) distance, a fast, supervised metric learning method based on the tree metric. Specifically, we rewrite th…
Dhirubhai Ambani Institute of Information and Communication Technology（迪鲁巴伊·安巴尼信息与通信技术学院）；Malaviya National Institute of Technology（马拉维亚国家理工学院）；Paramonic AI
Unlike the courts in western countries, public records of Indian judiciary are completely unstructured and noisy. No large scale publicly available annotated datasets of Indian legal documents exist till date. This limits the scope for legal analytics research. In this work, we propose a new dataset consisting of over 10,000 judgements delivered by the supreme court of India and their corresponding hand written summaries. The proposed dataset is pre-processed by normalising common legal abbreviations, handling spelling variations in named entities, handling bad punctuations and accurate senten…
Federal Institute of Espírito Santo (IFES)（圣埃斯皮里图联邦学院（IFES））；Federal University of Espírito Santo (UFES)（圣埃斯皮里图联邦大学（UFES））；École de Technologie Supérieure (ÉTS)（高等技术学院（ÉTS））
The reconstruction of shredded documents consists in arranging the pieces of paper (shreds) in order to reassemble the original aspect of such documents. This task is particularly relevant for supporting forensic investigation as documents may contain criminal evidence. As an alternative to the laborious and time-consuming manual process, several researchers have been investigating ways to perform automatic digital reconstruction. A central problem in automatic reconstruction of shredded documents is the pairwise compatibility evaluation of the shreds, notably for binary text documents. In thi…
This paper challenges a cross-genre document retrieval task, where the queries are in formal writing and the target documents are in conversational writing. In this task, a query, is a sentence extracted from either a summary or a plot of an episode in a TV show, and the target document consists of transcripts from the corresponding episode. To establish a strong baseline, we employ the current state-of-the-art search engine to perform document retrieval on the dataset collected for this work. We then introduce a structure reranking approach to improve the initial ranking by utilizing syntacti…
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs. We also introduce a new public dataset which supports the aforementioned problem. Using this dataset and two others, we investigate state-of-the art deep learning (DL) and information retrieval (IR) models for the task. Additionally, we analyze the practicality of such systems in terms of inference time complexity. Our show that an hybrid IR+DL approach prov…
Recent research has shown that mixed-initiative conversational search, based on the interaction between users and computers to clarify and improve a query, provides enormous advantages. Nonetheless, incorporating additional information provided by the user from the conversation poses some challenges. In fact, further interactions could confuse the system as a user might use words irrelevant to the information need but crucial for correct sentence construction in the context of multi-turn conversations. To this aim, in this paper, we have collected two conversational keyword extraction datasets…
Context modeling plays a critical role in building multi-turn dialogue systems. Conversational Query Rewriting (CQR) aims to simplify the multi-turn dialogue modeling into a single-turn problem by explicitly rewriting the conversational query into a self-contained utterance. However, existing approaches rely on massive supervised training data, which is labor-intensive to annotate. And the detection of the omitted important information from context can be further improved. Besides, intent consistency constraint between contextual query and rewritten query is also ignored. To tackle these issue…
Recent research on conversational search highlights the importance of mixed-initiative in conversations. To enable mixed-initiative, the system should be able to ask clarifying questions to the user. However, the ability of the underlying ranking models (which support conversational search) to account for these clarifying questions and answers has not been analysed when ranking documents, at large. To this end, we analyse the performance of a lexical ranking model on a conversational search dataset with clarifying questions. We investigate, both quantitatively and qualitatively, how different …
University of Glasgow（格拉斯哥大学）；Microsoft Research（微软研究院）；Carnegie Mellon University（卡内基梅隆大学）
The Conversational Assistance Track (CAsT) is a new track for TREC 2019 to facilitate Conversational Information Seeking (CIS) research and to create a large-scale reusable test collection for conversational search systems. The document corpus is 38,426,252 passages from the TREC Complex Answer Retrieval (CAR) and Microsoft MAchine Reading COmprehension (MARCO) datasets. Eighty information seeking dialogues (30 train, 50 test) are an average of 9 to 10 questions long. Relevance assessments are provided for 30 training topics and 20 test topics. This year 21 groups submitted a total of 65 runs …
For conversational large-vocabulary continuous speech recognition (LVCSR) tasks, up to about two thousand hours of audio is commonly used to train state of the art models. Collection of labeled conversational audio however, is prohibitively expensive, laborious and error-prone. Furthermore, academic corpora like Fisher English (2004) or Switchboard (1992) are inadequate to train models with sufficient accuracy in the unbounded space of conversational speech. These corpora are also timeworn due to dated acoustic telephony features and the rapid advancement of colloquial vocabulary and idiomatic…
Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human interaction for recommendation: experts justify their suggestions, a seeker explains why they don't like the item, and both parties iterate through the dialog to find a suitable item. 2) We leverage ideas from conversational critiquing to allow users to flexibly interact with natural language justifications by critiquing subjective aspects. 3) We adapt conversationa…
The Chinese University of Hong Kong（香港中文大学）；Salesforce Research（Salesforce研究院）；Nanyang Technological University（南洋理工大学）
Document interpretation and dialog understanding are the two major challenges for conversational machine reading. In this work, we propose Discern, a discourse-aware entailment reasoning network to strengthen the connection and enhance the understanding for both document and dialog. Specifically, we split the document into clause-like elementary discourse units (EDU) using a pre-trained discourse segmentation model, and we train our model in a weakly-supervised manner to predict whether each EDU is entailed by the user feedback in a conversation. Based on the learned EDU and entailment represe…
Named entity recognition (NER) is an important task in NLP, which is all the more challenging in conversational domain with their noisy facets. Moreover, conversational texts are often available in limited amount, making supervised tasks infeasible. To learn from small data, strong inductive biases are required. Previous work relied on hand-crafted features to encode these biases until transfer learning emerges. Here, we explore a transfer learning method, namely language model pretraining, on NER task in Indonesian conversational texts. We utilize large unlabeled data (generic domain) to be t…
Building Open-Retrieval Conversational Question Answering Systems by Generating Synthetic Data and Decontextualizing User Questions
Department of Informatics, Athens University of Economics and Business（雅典经济与商业大学信息学院）；Omilia - Conversational Intelligence（Omilia-对话智能）；Archimedes, Athena Research Center（雅典研究中心Archimedes）；NCSR Demokritos（德摩斯蒂斯国家研究中心）
University of the Basque Country (UPV/EHU)（巴斯克地区大学（UPV/EHU））；New York University (NYU)（纽约大学（NYU））
The interaction of conversational systems with users poses an exciting opportunity for improving them after deployment, but little evidence has been provided of its feasibility. In most applications, users are not able to provide the correct answer to the system, but they are able to provide binary (correct, incorrect) feedback. In this paper we propose feedback-weighted learning based on importance sampling to improve upon an initial supervised system using binary user feedback. We perform simulated experiments on document classification (for development) and Conversational Question Answering…
We address the problem of extractive question answering using document-level distant super-vision, pairing questions and relevant documents with answer strings. We compare previously used probability space and distant super-vision assumptions (assumptions on the correspondence between the weak answer string labels and possible answer mention spans). We show that these assumptions interact, and that different configurations provide complementary benefits. We demonstrate that a multi-objective model can efficiently combine the advantages of multiple assumptions and out-perform the best individua…
TCS Research, Tata Consultancy Services（塔塔咨询服务公司研究部）；Indian Institute of Technology Bombay（印度理工学院孟买分校）；Indian Institute of Technology Madras（印度理工学院马德拉斯分校）
We propose a Label Propagation based algorithm for weakly supervised text classification. We construct a graph where each document is represented by a node and edge weights represent similarities among the documents. Additionally, we discover underlying topics using Latent Dirichlet Allocation (LDA) and enrich the document graph by including the topics in the form of additional nodes. The edge weights between a topic and a text document represent level of "affinity" between them. Our approach does not require document level labelling, instead it expects manual labels only for topic nodes. This…
University of California, San Diego（加州大学圣迭戈分校）；University of Maryland（马里兰大学）
We present a self-supervised pre-training approach for learning rich visual language representations for both handwritten and printed historical document transcription. After supervised fine-tuning of our pre-trained encoder representations for low-resource document transcription on two languages, (1) a heterogeneous set of handwritten Islamicate manuscript images and (2) early modern English printed documents, we show a meaningful improvement in recognition accuracy over the same supervised model trained from scratch with as few as 30 line image transcriptions for training. Our masked languag…
In this work, we explore a multimodal semi-supervised learning approach for punctuation prediction by learning representations from large amounts of unlabelled audio and text data. Conventional approaches in speech processing typically use forced alignment to encoder per frame acoustic features to word level features and perform multimodal fusion of the resulting acoustic and lexical representations. As an alternative, we explore attention based multimodal fusion and compare its performance with forced alignment based fusion. Experiments conducted on the Fisher corpus show that our proposed ap…
We address the problem of unsupervised abstractive summarization of collections of user generated reviews with self-supervision and control. We propose a self-supervised setup that considers an individual document as a target summary for a set of similar documents. This setting makes training simpler than previous approaches by relying only on standard log-likelihood loss. We address the problem of hallucinations through the use of control codes, to steer the generation towards more coherent and relevant summaries.Finally, we extend the Transformer architecture to allow for multiple reviews as…
University of Colorado Boulder（科罗拉多大学博尔德分校）；Octanove Labs（Octanove 实验室）
Readability or difficulty estimation of words and documents has been investigated independently in the literature, often assuming the existence of extensive annotated resources for the other. Motivated by our analysis showing that there is a recursive relationship between word and document difficulty, we propose to jointly estimate word and document difficulty through a graph convolutional network (GCN) in a semi-supervised fashion. Our experimental results reveal that the GCN-based method can achieve higher accuracy than strong baselines, and stays robust even with a smaller amount of labeled…
National University of Singapore（新加坡国立大学）；Singapore University of Technology and Design（新加坡科技设计大学）；University of Michigan（密歇根大学）
Recognizing emotions in conversations is a challenging task due to the presence of contextual dependencies governed by self- and inter-personal influences. Recent approaches have focused on modeling these dependencies primarily via supervised learning. However, purely supervised strategies demand large amounts of annotated data, which is lacking in most of the available corpora in this task. To tackle this challenge, we look at transfer learning approaches as a viable alternative. Given the large amount of available conversational data, we investigate whether generative conversational models c…
University of Cambridge（剑桥大学）；Monash University（莫纳什大学）；Imperial College London（帝国理工学院）；Technion, IIT（以色列理工学院）
Semi-supervised learning through deep generative models and multi-lingual pretraining techniques have orchestrated tremendous success across different areas of NLP. Nonetheless, their development has happened in isolation, while the combination of both could potentially be effective for tackling task-specific labelled data shortage. To bridge this gap, we combine semi-supervised deep generative models and multi-lingual pretraining to form a pipeline for document classification task. Compared to strong supervised learning baselines, our semi-supervised classification framework is highly competi…
We present a novel model for the problem of ranking a collection of documents according to their semantic similarity to a source (query) document. While the problem of document-to-document similarity ranking has been studied, most modern methods are limited to relatively short documents or rely on the existence of "ground-truth" similarity labels. Yet, in most common real-world cases, similarity ranking is an unsupervised problem as similarity labels are unavailable. Moreover, an ideal model should not be restricted by documents' length. Hence, we introduce SDR, a self-supervised method for do…
University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；Ant Financial Services Group（蚂蚁集团）
Recent studies on Question Answering (QA) and Conversational QA (ConvQA) emphasize the role of retrieval: a system first retrieves evidence from a large collection and then extracts answers. This open-retrieval ConvQA setting typically assumes that each question is answerable by a single span of text within a particular passage (a span answer). The supervision signal is thus derived from whether or not the system can recover an exact match of this ground-truth answer span from the retrieved passages. This method is referred to as span-match weak supervision. However, information-seeking conver…
Iowa State University（爱荷华州立大学）；Alibaba Group（阿里巴巴集团）；East China Normal University（华东师范大学）
Canonical automatic summary evaluation metrics, such as ROUGE, focus on lexical similarity which cannot well capture semantics nor linguistic quality and require a reference summary which is costly to obtain. Recently, there have been a growing number of efforts to alleviate either or both of the two drawbacks. In this paper, we present a proof-of-concept study to a weakly supervised summary evaluation approach without the presence of reference summaries. Massive data in existing summarization datasets are transformed for training by pairing documents with corrupted reference summaries. In cro…
Text Mining is a field that aims at extracting information from textual data. One of the challenges of such field of study comes from the pre-processing stage in which a vector (and structured) representation should be extracted from unstructured data. The common extraction creates large and sparse vectors representing the importance of each term to a document. As such, this usually leads to the curse-of-dimensionality that plagues most machine learning algorithms. To cope with this issue, in this paper we propose a new supervised feature extraction and reduction algorithm, named DCDistance, t…
The First Place Solution of WSDM Cup 2024: Leveraging Large Language Models for Conversational Multi-Doc QA
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）；CAS Key Lab of Network Data Science and Technology, Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所网络数据科学与技术重点实验室）
本文提出 WSDM Cup 2024 对话式多文档问答冠军方案，通过 LLM 适配、混合训练、文档过滤与模型集成取得第一名。
Inspired by the notion of Center of Mass in physics, an extension called Semantic Center of Mass (SCOM) is proposed, and used to discover the abstract "topic" of a document. The notion is under a framework model called Understanding Map Supervised Topic Model (UM-S-TM). The devising aim of UM-S-TM is to let both the document content and a semantic network -- specifically, Understanding Map -- play a role, in interpreting the meaning of a document. Based on different justifications, three possible methods are devised to discover the SCOM of a document. Some experiments on artificial documents a…
Radboud University（拉德堡德大学）；University of Stavanger（斯塔万格大学）
Machine understanding of user utterances in conversational systems is of utmost importance for enabling engaging and meaningful conversations with users. Entity Linking (EL) is one of the means of text understanding, with proven efficacy for various downstream tasks in information retrieval. In this paper, we study entity linking for conversational systems. To develop a better understanding of what EL in a conversational setting entails, we analyze a large number of dialogues from existing conversational datasets and annotate references to concepts, named entities, and personal entities using …
