沟通中的人工智能影响语言和社会关系
Artificial intelligence in communication impacts language and social relationships
摘要：
人工智能（AI）现在被广泛用于促进社会互动，但其对社会关系和沟通的影响还没有得到很好的理解。我们研究了最普遍的人工智能应用之一的社会后果：算法响应建议（“智能回复”）。两个随机实验（n = 1036）提供的证据表明，商业部署的人工智能改变了人们以亲社会和反社会的方式相互交流和感知的方式。我们发现，使用算法响应可以提高沟通效率，使用积极的情感语言，以及沟通伙伴的积极评价。然而，与关于人工智能负面影响的常见假设一致，如果人们被怀疑使用算法响应，他们会受到更负面的评价。因此，尽管人工智能可以提高沟通效率并改善人际关系，但它有可能改变用户的语言生产，并继续被负面看待。
英文摘要：
Artificial intelligence (AI) is now widely used to facilitate social interaction, but its impact on social relationships and communication is not well understood. We study the social consequences of one of the most pervasive AI applications: algorithmic response suggestions ("smart replies"). Two randomized experiments (n = 1036) provide evidence that a commercially-deployed AI changes how people interact with and perceive one another in pro-social and anti-social ways. We find that using algorithmic responses increases communication efficiency, use of positive emotional language, and positive evaluations by communication partners. However, consistent with common assumptions about the negative implications of AI, people are evaluated more negatively if they are suspected to be using algorithmic responses. Thus, even though AI can increase communication efficiency and improve interpersonal perceptions, it risks changing users' language production and continues to be viewed negatively.
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