Providing personalized explanations for recommendations can help users to understand the underlying insight of the recommendation results, which is helpful to the effectiveness, transparency, persuasiveness and trustworthiness of recommender systems. Current explainable recommendation models mostly generate textual explanations based on pre-defined sentence templates. However, the expressiveness power of template-based explanation sentences are limited to the pre-defined expressions, and manually defining the expressions require significant human efforts. Motivated by this problem, we propose to generate free-text natural language explanations for personalized recommendation. In particular, we propose a hierarchical sequence-to-sequence model (HSS) for personalized explanation generation. Different from conventional sentence generation in NLP research, a great challenge of explanation generation in e-commerce recommendation is that not all sentences in user reviews are of explanation purpose. To solve the problem, we further propose an auto-denoising mechanism based on topical item feature words for sentence generation. Experiments on various e-commerce product domains show that our approach can not only improve the recommendation accuracy, but also the explanation quality in terms of the offline measures and feature words coverage. This research is one of the initial steps to grant intelligent agents with the ability to explain itself based on natural language sentences.
University of Technology Sydney（悉尼科技大学）；Curtin University（科廷大学）
Counterfactual explanations interpret the recommendation mechanism via exploring how minimal alterations on items or users affect the recommendation decisions. Existing counterfactual explainable approaches face huge search space and their explanations are either action-based (e.g., user click) or aspect-based (i.e., item description). We believe item attribute-based explanations are more intuitive and persuadable for users since they explain by fine-grained item demographic features (e.g., brand). Moreover, counterfactual explanation could enhance recommendations by filtering out negative ite…
Matching companies and investors is usually considered a highly specialized decision making process. Building an AI agent that can automate such recommendation process can significantly help reduce costs, and eliminate human biases and errors. However, limited sample size of financial data-sets and the need for not only good recommendations, but also explaining why a particular recommendation is being made, makes this a challenging problem. In this work we propose a representation learning based recommendation engine that works extremely well with small datasets and demonstrate how it can be c…
University of Virginia（弗吉尼亚大学）；Alibaba Group（阿里巴巴集团）
Textual explanations have proved to help improve user satisfaction on machine-made recommendations. However, current mainstream solutions loosely connect the learning of explanation with the learning of recommendation: for example, they are often separately modeled as rating prediction and content generation tasks. In this work, we propose to strengthen their connection by enforcing the idea of sentiment alignment between a recommendation and its corresponding explanation. At training time, the two learning tasks are joined by a latent sentiment vector, which is encoded by the recommendation m…
University of Virginia（弗吉尼亚大学）；Alibaba Group（阿里巴巴集团）
As recommendation is essentially a comparative (or ranking) process, a good explanation should illustrate to users why an item is believed to be better than another, i.e., comparative explanations about the recommended items. Ideally, after reading the explanations, a user should reach the same ranking of items as the system's. Unfortunately, little research attention has yet been paid on such comparative explanations. In this work, we develop an extract-and-refine architecture to explain the relative comparisons among a set of ranked items from a recommender system. For each recommended item,…
Reviews contain rich information about product characteristics and user interests and thus are commonly used to boost recommender system performance. Specifically, previous work show that jointly learning to perform review generation improves rating prediction performance. Meanwhile, these model-produced reviews serve as recommendation explanations, providing the user with insights on predicted ratings. However, while existing models could generate fluent, human-like reviews, it is unclear to what degree the reviews fully uncover the rationale behind the jointly predicted rating. In this work,…
Bar-Ilan University（巴伊兰大学）；Weizmann Institute of Science（魏茨曼科学研究所）
Automated platforms which support users in finding a mutually beneficial match, such as online dating and job recruitment sites, are becoming increasingly popular. These platforms often include recommender systems that assist users in finding a suitable match. While recommender systems which provide explanations for their recommendations have shown many benefits, explanation methods have yet to be adapted and tested in recommending suitable matches. In this paper, we introduce and extensively evaluate the use of "reciprocal explanations" -- explanations which provide reasoning as to why both p…
Rutgers University（罗格斯大学）；Renmin University of China（中国人民大学）
State-of-the-art recommender systems have the ability to generate high-quality recommendations, but usually cannot provide intuitive explanations to humans due to the usage of black-box prediction models. The lack of transparency has highlighted the critical importance of improving the explainability of recommender systems. In this paper, we propose to extract causal rules from the user interaction history as post-hoc explanations for the black-box sequential recommendation mechanisms, whilst maintain the predictive accuracy of the recommendation model. Our approach firstly achieves counterfac…
Explainable recommendation is an important task. Many methods have been proposed which generate explanations from the content and reviews written for items. When review text is unavailable, generating explanations is still a hard problem. In this paper, we illustrate how explanations can be generated in such a scenario by leveraging external knowledge in the form of knowledge graphs. Our method jointly ranks items and knowledge graph entities using a Personalized PageRank procedure to produce recommendations together with their explanations.
Explaining to users why some items are recommended is critical, as it can help users to make better decisions, increase their satisfaction, and gain their trust in recommender systems (RS). However, existing explainable RS usually consider explanation as a side output of the recommendation model, which has two problems: (1) it is difficult to evaluate the produced explanations because they are usually model-dependent, and (2) as a result, how the explanations impact the recommendation performance is less investigated. In this paper, explaining recommendations is formulated as a ranking task, a…
University of Cagliari（卡利亚里大学）；Polytechnic University of Turin（都灵理工大学）
Path reasoning is a notable recommendation approach that models high-order user-product relations, based on a Knowledge Graph (KG). This approach can extract reasoning paths between recommended products and already experienced products and, then, turn such paths into textual explanations for the user. Unfortunately, evaluation protocols in this field appear heterogeneous and limited, making it hard to contextualize the impact of the existing methods. In this paper, we replicated three state-of-the-art relevant path reasoning recommendation methods proposed in top-tier conferences. Under a comm…
Explanations in a recommender system assist users in making informed decisions among a set of recommended items. Great research attention has been devoted to generating natural language explanations to depict how the recommendations are generated and why the users should pay attention to them. However, due to different limitations of those solutions, e.g., template-based or generation-based, it is hard to make the explanations easily perceivable, reliable and personalized at the same time. In this work, we develop a graph attentive neural network model that seamlessly integrates user, item, at…
Indian Institute of Technology Kanpur（印度理工学院坎普尔分校）
Recommendation systems are an integral part of Artificial Intelligence (AI) and have become increasingly important in the growing age of commercialization in AI. Deep learning (DL) techniques for recommendation systems (RS) provide powerful latent-feature models for effective recommendation but suffer from the major drawback of being non-interpretable. In this paper we describe a framework for explainable temporal recommendations in a DL model. We consider an LSTM based Recurrent Neural Network (RNN) architecture for recommendation and a neighbourhood-based scheme for generating explanations i…
Insight Centre for Data Analytics（洞察数据分析中心）；University College Dublin（都柏林大学学院）；Aalborg University（奥尔堡大学）
An important task for a recommender system to provide interpretable explanations for the user. This is important for the credibility of the system. Current interpretable recommender systems tend to focus on certain features known to be important to the user and offer their explanations in a structured form. It is well known that user generated reviews and feedback from reviewers have strong leverage over the users' decisions. On the other hand, recent text generation works have been shown to generate text of similar quality to human written text, and we aim to show that generated text can be s…
Max Planck Institute for Informatics（马克斯·普朗克信息学研究所）；IIT Bhilai（印度理工学院比莱校区）
System-provided explanations for recommendations are an important component towards transparent and trustworthy AI. In state-of-the-art research, this is a one-way signal, though, to improve user acceptance. In this paper, we turn the role of explanations around and investigate how they can contribute to enhancing the quality of the generated recommendations themselves. We devise a human-in-the-loop framework, called ELIXIR, where user feedback on explanations is leveraged for pairwise learning of user preferences. ELIXIR leverages feedback on pairs of recommendations and explanations to learn…
Explaining automatically generated recommendations allows users to make more informed and accurate decisions about which results to utilize, and therefore improves their satisfaction. In this work, we develop a multi-task learning solution for explainable recommendation. Two companion learning tasks of user preference modeling for recommendation} and \textit{opinionated content modeling for explanation are integrated via a joint tensor factorization. As a result, the algorithm predicts not only a user's preference over a list of items, i.e., recommendation, but also how the user would apprecia…
Explainable Recommendation has attracted a lot of attention due to a renewed interest in explainable artificial intelligence. In particular, post-hoc approaches have proved to be the most easily applicable ones to increasingly complex recommendation models, which are then treated as black-boxes. The most recent literature has shown that for post-hoc explanations based on local surrogate models, there are problems related to the robustness of the approach itself. This consideration becomes even more relevant in human-related tasks like recommendation. The explanation also has the arduous task o…
Numerous Knowledge Graphs (KGs) are being created to make Recommender Systems (RSs) not only intelligent but also knowledgeable. Integrating a KG in the recommendation process allows the underlying model to extract reasoning paths between recommended products and already experienced products from the KG. These paths can be leveraged to generate textual explanations to be provided to the user for a given recommendation. However, the existing explainable recommendation approaches based on KG merely optimize the selected reasoning paths for product relevance, without considering any user-level pr…
Sichuan University（四川大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Explainable recommendation is far from being well solved partly due to three challenges. The first is the personalization of preference learning, which requires that different items/users have different contributions to the learning of user preference or item quality. The second one is dynamic explanation, which is crucial for the timeliness of recommendation explanations. The last one is the granularity of explanations. In practice, aspect-level explanations are more persuasive than item-level or user-level ones. In this paper, to address these challenges simultaneously, we propose a novel mo…
Stony Brook University（石溪大学）；Sapienza University of Rome（罗马第一大学）；The Xi’an Jiaotong-Liverpool University（西交利物浦大学）；Rutgers University（罗格斯大学）；South China Normal University（华南师范大学）
Recently, graph neural networks (GNNs) have been widely used to develop successful recommender systems. Although powerful, it is very difficult for a GNN-based recommender system to attach tangible explanations of why a specific item ends up in the list of suggestions for a given user. Indeed, explaining GNN-based recommendations is unique, and existing GNN explanation methods are inappropriate for two reasons. First, traditional GNN explanation methods are designed for node, edge, or graph classification tasks rather than ranking, as in recommender systems. Second, standard machine learning e…
Recently, contrastive learning has been applied to the sequential recommendation task to address data sparsity caused by users with few item interactions and items with few user adoptions. Nevertheless, the existing contrastive learning-based methods fail to ensure that the positive (or negative) sequence obtained by some random augmentation (or sequence sampling) on a given anchor user sequence remains to be semantically similar (or different). When the positive and negative sequences turn out to be false positive and false negative respectively, it may lead to degraded recommendation perform…
LLM-Powered Explanations: Unraveling Recommendations Through Subgraph Reasoning
Monash University（莫纳什大学）；Shanghai University of Finance and Economics（上海财经大学）；Bosch Corporate Research（博世企业研究中心）；Bosch(China) Investment Ltd.（博世（中国）投资有限公司）；BSH Home Appliances Holding (China) Co. Ltd（博世和西门子家用电器集团（中国）控股有限公司）；Griffith University（格里菲斯大学）
Hong Kong Baptist University（香港浸会大学）；Rutgers University（罗格斯大学）
Personalization of natural language generation plays a vital role in a large spectrum of tasks, such as explainable recommendation, review summarization and dialog systems. In these tasks, user and item IDs are important identifiers for personalization. Transformer, which is demonstrated with strong language modeling capability, however, is not personalized and fails to make use of the user and item IDs since the ID tokens are not even in the same semantic space as the words. To address this problem, we present a PErsonalized Transformer for Explainable Recommendation (PETER), on which we desi…
Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called interpretable or transparent model in some contexts). Explainable recommendation tries to address the problem of why: by providing explanations to users or system designers, it helps humans to understand why certain items are recommended by the algorithm, where the human can either be users or system designers. Explainable recommendation helps to improve the tran…
Rutgers University（罗格斯大学）；Renmin University of China（中国人民大学）
By providing explanations for users and system designers to facilitate better understanding and decision making, explainable recommendation has been an important research problem. In this paper, we propose Counterfactual Explainable Recommendation (CountER), which takes the insights of counterfactual reasoning from causal inference for explainable recommendation. CountER is able to formulate the complexity and the strength of explanations, and it adopts a counterfactual learning framework to seek simple (low complexity) and effective (high strength) explanations for the model decision. Technic…
Explaining Group Recommendations via Counterfactuals
Data Science Research Centre, Tampere University Tampere Finland；Hellenic Mediterranean University \& Archimedes/Athena RC Greece；Data Science Research Centre, Tampere University；Hellenic Mediterranean University \& Archimedes/Athena RC
École polytechnique fédérale de Lausanne（洛桑联邦理工学院）；University of California, San Diego（加州大学圣地亚哥分校）；University of Toronto（多伦多大学）
Artificial intelligence and machine learning algorithms have become ubiquitous. Although they offer a wide range of benefits, their adoption in decision-critical fields is limited by their lack of interpretability, particularly with textual data. Moreover, with more data available than ever before, it has become increasingly important to explain automated predictions. Generally, users find it difficult to understand the underlying computational processes and interact with the models, especially when the models fail to generate the outcomes or explanations, or both, correctly. This problem high…
Knowledge graphs (KG) have become increasingly important to endow modern recommender systems with the ability to generate traceable reasoning paths to explain the recommendation process. However, prior research rarely considers the faithfulness of the derived explanations to justify the decision making process. To the best of our knowledge, this is the first work that models and evaluates faithfully explainable recommendation under the framework of KG reasoning. Specifically, we propose neural logic reasoning for explainable recommendation (LOGER) by drawing on interpretable logical rules to g…
Recently, research on explainable recommender systems has drawn much attention from both academia and industry, resulting in a variety of explainable models. As a consequence, their evaluation approaches vary from model to model, which makes it quite difficult to compare the explainability of different models. To achieve a standard way of evaluating recommendation explanations, we provide three benchmark datasets for EXplanaTion RAnking (denoted as EXTRA), on which explainability can be measured by ranking-oriented metrics. Constructing such datasets, however, poses great challenges. First, us…
