A Hierarchical Transformer with Speaker Modeling for Emotion Recognition in Conversation
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）
Jiangnan Li, Zheng Lin, Peng Fu, Qingyi Si, Weiping Wang
Emotion Recognition in Conversation (ERC) is a more challenging task than conventional text emotion recognition. It can be regarded as a personalized and interactive emotion recognition task, which is supposed to consider not only the semantic information of text but also the influences from speakers. The current method models speakers' interactions by building a relation between every two speakers. However, this fine-grained but complicated modeling is computationally expensive, hard to extend, and can only consider local context. To address this problem, we simplify the complicated modeling to a binary version: Intra-Speaker and Inter-Speaker dependencies, without identifying every unique speaker for the targeted speaker. To better achieve the simplified interaction modeling of speakers in Transformer, which shows excellent ability to settle long-distance dependency, we design three types of masks and respectively utilize them in three independent Transformer blocks. The designed masks respectively model the conventional context modeling, Intra-Speaker dependency, and Inter-Speaker dependency. Furthermore, different speaker-aware information extracted by Transformer blocks diversely contributes to the prediction, and therefore we utilize the attention mechanism to automatically weight them. Experiments on two ERC datasets indicate that our model is efficacious to achieve better performance.
We present EmoBERTa: Speaker-Aware Emotion Recognition in Conversation with RoBERTa, a simple yet expressive scheme of solving the ERC (emotion recognition in conversation) task. By simply prepending speaker names to utterances and inserting separation tokens between the utterances in a dialogue, EmoBERTa can learn intra- and inter- speaker states and context to predict the emotion of a current speaker, in an end-to-end manner. Our experiments show that we reach a new state of the art on the two popular ERC datasets using a basic and straight-forward approach. We've open sourced our code and m…
School of Computer Science and Engineering（计算机科学与工程学院）；Nanjing University of Science and Technology（南京理工大学）
Emotion cause analysis has received considerable attention in recent years. Previous studies primarily focused on emotion cause extraction from texts in news articles or microblogs. It is also interesting to discover emotions and their causes in conversations. As conversation in its natural form is multimodal, a large number of studies have been carried out on multimodal emotion recognition in conversations, but there is still a lack of work on multimodal emotion cause analysis. In this work, we introduce a new task named Multimodal Emotion-Cause Pair Extraction in Conversations, aiming to joi…
University of Washington（华盛顿大学）；Microsoft Research（微软研究院）
Building a persona-based conversation agent is challenging owing to the lack of large amounts of speaker-specific conversation data for model training. This paper addresses the problem by proposing a multi-task learning approach to training neural conversation models that leverages both conversation data across speakers and other types of data pertaining to the speaker and speaker roles to be modeled. Experiments show that our approach leads to significant improvements over baseline model quality, generating responses that capture more precisely speakers' traits and speaking styles. The model …
Personalized conversation models (PCMs) generate responses according to speaker preferences. Existing personalized conversation tasks typically require models to extract speaker preferences from user descriptions or their conversation histories, which are scarce for newcomers and inactive users. In this paper, we propose a few-shot personalized conversation task with an auxiliary social network. The task requires models to generate personalized responses for a speaker given a few conversations from the speaker and a social network. Existing methods are mainly designed to incorporate descriptio…
Recent works in neural machine translation have begun to explore document translation. However, translating online multi-speaker conversations is still an open problem. In this work, we propose the task of translating Bilingual Multi-Speaker Conversations, and explore neural architectures which exploit both source and target-side conversation histories for this task. To initiate an evaluation for this task, we introduce datasets extracted from Europarl v7 and OpenSubtitles2016. Our experiments on four language-pairs confirm the significance of leveraging conversation history, both in terms of …
The successful emotional conversation system depends on sufficient perception and appropriate expression of emotions. In a real-life conversation, humans firstly instinctively perceive emotions from multi-source information, including the emotion flow hidden in dialogue history, facial expressions, audio, and personalities of speakers. Then, they convey suitable emotions according to their personalities, but these multiple types of information are insufficiently exploited in emotional conversation fields. To address this issue, in this paper, we propose a heterogeneous graph-based model for em…
LaERC-S: Improving LLM-based Emotion Recognition in Conversation with Speaker Characteristics
School of Computer Science and Technology, Harbin Institute of Technology（哈尔滨工业大学计算机科学与技术学院）；School of Computer Science and Technology, Soochow University（苏州大学计算机科学与技术学院）；School of Computer Science and Technology, Harbin Institute of Technology, Shenzhen（哈尔滨工业大学（深圳）计算机科学与技术学院）
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）；CIC, Instituto Politécnico Nacional（墨西哥国立理工学院计算研究中心）
In this paper, we address the task of utterance level emotion recognition in conversations using commonsense knowledge. We propose COSMIC, a new framework that incorporates different elements of commonsense such as mental states, events, and causal relations, and build upon them to learn interactions between interlocutors participating in a conversation. Current state-of-the-art methods often encounter difficulties in context propagation, emotion shift detection, and differentiating between related emotion classes. By learning distinct commonsense representations, COSMIC addresses these challe…
Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approach
Beijing National Research Center for Information Science and Technology, Tsinghua University（清华大学北京信息科学与技术国家研究中心）；Tsinghua University（清华大学）；College of Intelligence and Computing, Tianjin University（天津大学智能与计算学部）；Tianjin University（天津大学）
National University of Singapore（新加坡国立大学）；Instituto Politécnico Nacional（墨西哥国立理工学院）；Nanyang Technological University（南洋理工大学）；University of Michigan（密歇根大学）
Emotion recognition in conversations is a challenging task that has recently gained popularity due to its potential applications. Until now, however, a large-scale multimodal multi-party emotional conversational database containing more than two speakers per dialogue was missing. Thus, we propose the Multimodal EmotionLines Dataset (MELD), an extension and enhancement of EmotionLines. MELD contains about 13,000 utterances from 1,433 dialogues from the TV-series Friends. Each utterance is annotated with emotion and sentiment labels, and encompasses audio, visual and textual modalities. We propo…
Huawei Poisson Lab.（华为 Poisson 实验室）；Université de Montréal（蒙特利尔大学）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）
Recent years have witnessed great progress on building emotional chatbots. Tremendous methods have been proposed for chatbots to generate responses with given emotions. However, the emotion changes of the user during the conversation has not been fully explored. In this work, we study the problem of positive emotion elicitation, which aims to generate responses that can elicit positive emotion of the user, in human-machine conversation. We propose a weakly supervised Emotion Eliciting Machine (EEM) to address this problem. Specifically, we first collect weak labels of user emotion status chang…
Efficient discovery of a speaker's emotional states in a multi-party conversation is significant to design human-like conversational agents. During a conversation, the cognitive state of a speaker often alters due to certain past utterances, which may lead to a flip in their emotional state. Therefore, discovering the reasons (triggers) behind the speaker's emotion-flip during a conversation is essential to explain the emotion labels of individual utterances. In this paper, along with addressing the task of emotion recognition in conversations (ERC), we introduce a novel task - Emotion-Flip Re…
Yale University（耶鲁大学）；University of Michigan（密歇根大学）；IBM T. J. Watson Research Center（IBM托马斯·J·沃森研究中心）
In this paper, we study the problem of addressee and response selection in multi-party conversations. Understanding multi-party conversations is challenging because of complex speaker interactions: multiple speakers exchange messages with each other, playing different roles (sender, addressee, observer), and these roles vary across turns. To tackle this challenge, we propose the Speaker Interaction Recurrent Neural Network (SI-RNN). Whereas the previous state-of-the-art system updated speaker embeddings only for the sender, SI-RNN uses a novel dialog encoder to update speaker embeddings in a r…
Hangzhou City University（浙大城市学院）；Pennsylvania State University（宾夕法尼亚州立大学）
Conversational Causal Emotion Entailment (C2E2) is a task that aims at recognizing the causes corresponding to a target emotion in a conversation. The order of utterances in the conversation affects the causal inference. However, most current position encoding strategies ignore the order relation among utterances and speakers. To address the issue, we devise a novel position-aware graph to encode the entire conversation, fully modeling causal relations among utterances. The comprehensive experiments show that our method consistently achieves state-of-the-art performance on two challenging test…
National University of Singapore（新加坡国立大学）；University of Michigan（密歇根大学）；Instituto Politécnico Nacional（国立理工学院）；Nanyang Technological University（南洋理工大学）
Emotion detection in conversations is a necessary step for a number of applications, including opinion mining over chat history, social media threads, debates, argumentation mining, understanding consumer feedback in live conversations, etc. Currently, systems do not treat the parties in the conversation individually by adapting to the speaker of each utterance. In this paper, we describe a new method based on recurrent neural networks that keeps track of the individual party states throughout the conversation and uses this information for emotion classification. Our model outperforms the stat…
Emotion Cause Extraction in Conversations (ECEC) aims to extract the utterances which contain the emotional cause in conversations. Most prior research focuses on modelling conversational contexts with sequential encoding, ignoring the informative interactions between utterances and conversational-specific features for ECEC. In this paper, we investigate the importance of discourse structures in handling utterance interactions and conversationspecific features for ECEC. To this end, we propose a discourse-aware model (DAM) for this task. Concretely, we jointly model ECEC with discourse parsing…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Inc（腾讯公司）
Conversational Causal Emotion Entailment aims to detect causal utterances for a non-neutral targeted utterance from a conversation. In this work, we build conversations as graphs to overcome implicit contextual modelling of the original entailment style. Following the previous work, we further introduce the emotion information into graphs. Emotion information can markedly promote the detection of causal utterances whose emotion is the same as the targeted utterance. However, it is still hard to detect causal utterances with different emotions, especially neutral ones. The reason is that models…
Emotion Recognition in Conversations (ERC) aims to predict the emotional state of speakers in conversations, which is essentially a text classification task. Unlike the sentence-level text classification problem, the available supervised data for the ERC task is limited, which potentially prevents the models from playing their maximum effect. In this paper, we propose a novel approach to leverage unsupervised conversation data, which is more accessible. Specifically, we propose the Conversation Completion (ConvCom) task, which attempts to select the correct answer from candidate answers to fil…
LIRMM UMR 5506；CNRS（法国国家科学研究中心）；University of Montpellier（蒙彼利埃大学）；IUT de Béziers（贝济耶大学技术学院）；AMIS；Paul Valery University - Montpellier 3（保罗·瓦莱里大学-蒙彼利埃第三大学）
This paper addresses the problem of modeling textual conversations and detecting emotions. Our proposed model makes use of 1) deep transfer learning rather than the classical shallow methods of word embedding; 2) self-attention mechanisms to focus on the most important parts of the texts and 3) turn-based conversational modeling for classifying the emotions. The approach does not rely on any hand-crafted features or lexicons. Our model was evaluated on the data provided by the SemEval-2019 shared task on contextual emotion detection in text. The model shows very competitive results.
Speaker Verification in Agent-Generated Conversations
Beijing Institute of Technology（北京理工大学）；Southeast Academy of Information Technology, Beijing Institute of Technology（北京理工大学东南信息技术研究院）；Singapore Management University（新加坡管理大学）
National University of Singapore（新加坡国立大学）；Singapore University of Technology and Design（新加坡科技设计大学）；University of Michigan（密歇根大学）
Recognizing emotions in conversations is a challenging task due to the presence of contextual dependencies governed by self- and inter-personal influences. Recent approaches have focused on modeling these dependencies primarily via supervised learning. However, purely supervised strategies demand large amounts of annotated data, which is lacking in most of the available corpora in this task. To tackle this challenge, we look at transfer learning approaches as a viable alternative. Given the large amount of available conversational data, we investigate whether generative conversational models c…
Neural network-based dialog systems are attracting increasing attention in both academia and industry. Recently, researchers have begun to realize the importance of speaker modeling in neural dialog systems, but there lacks established tasks and datasets. In this paper, we propose speaker classification as a surrogate task for general speaker modeling, and collect massive data to facilitate research in this direction. We further investigate temporal-based and content-based models of speakers, and propose several hybrids of them. Experiments show that speaker classification is feasible, and tha…
Emotion Transfer with Enhanced Prototype for Unseen Emotion Recognition in Conversation
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；Beihang University（北航）；National University of Defense Technology（国防科技大学）；Shantou University（汕头大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Emotions play a critical role in our everyday lives by altering how we perceive, process and respond to our environment. Affective computing aims to instill in computers the ability to detect and act on the emotions of human actors. A core aspect of any affective computing system is the classification of a user's emotion. In this study we present a novel methodology for classifying emotion in a conversation. At the backbone of our proposed methodology is a pre-trained Language Model (LM), which is supplemented by a Graph Convolutional Network (GCN) that propagates information over the predicat…
College of Computer Science and Electronic Engineering, Hunan University（湖南大学计算机与电子工程学院）；College of Computer Science（计算机学院）；Electronic Engineering, Hunan University（湖南大学电子工程学院）
Intelligent Data Engineering and Applications Laboratory（智能数据工程与应用实验室）；National Tsing Hua University（国立清华大学）
In this paper, we investigate the emotion recognition ability of the pre-training language model, namely BERT. By the nature of the framework of BERT, a two-sentence structure, we adapt BERT to continues dialogue emotion prediction tasks, which rely heavily on the sentence-level context-aware understanding. The experiments show that by mapping the continues dialogue into a causal utterance pair, which is constructed by the utterance and the reply utterance, models can better capture the emotions of the reply utterance. The present method has achieved 0.815 and 0.885 micro F1 score in the testi…
EmotionIC: emotional inertia and contagion-driven dependency modeling for emotion recognition in conversation
School of Artificial Intelligence and Automation, Huazhong University of Science and Technology（华中科技大学人工智能与自动化学院）；Institute of Artificial Intelligence, Huazhong University of Science and Technology（华中科技大学人工智能研究院）；Hubei Key Laboratory of Brain-inspired Intelligent Systems, Huazhong University of Science and Technology（华中科技大学湖北省类脑智能系统重点实验室）；Key Laboratory of Image Processing and Intelligent Control (Huazhong University of Science and Technology), Ministry of Education（华中科技大学图像信息处理与智能控制教育部重点实验室）
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
INESC-ID；Instituto Superior Técnico, University of Lisbon（里斯本大学高级技术学院）；Faculdade de Letras, University of Lisbon（里斯本大学文学院）
Academia Sinica（中央研究院）；Carnegie Mellon University（卡内基梅隆大学）
Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in…
Renmin University of China（中国人民大学）；Xiaomi AI Lab（小米人工智能实验室）；Beijing Academy of Artificial Intelligence（北京人工智能研究院）
Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too coarse-grained to capture user's instant mental state; (b) most of them focus on expressing empathy in the response(s) rather than gradually reducing user's distress. To address the problems, we propose a novel model \textbf{MISC}, which firstly infers the user's fine-grained emotional status, and then responds skillfully using a mixture of strategy. Experimental resul…
Speaker Style-Aware Phoneme Anchoring for Improved Cross-Lingual Speech Emotion Recognition
Department of Electrical Engineering, National Tsing Hua University, Taiwan（National Tsing Hua University电子工程系）；Language Technologies Institute, Carnegie Mellon University, USA（卡内基梅隆大学语言技术研究所）
National University of Singapore（新加坡国立大学）；Singapore University of Technology and Design（新加坡科技设计大学）
Emotional voice conversion aims to convert the emotion of speech from one state to another while preserving the linguistic content and speaker identity. The prior studies on emotional voice conversion are mostly carried out under the assumption that emotion is speaker-dependent. We consider that there is a common code between speakers for emotional expression in a spoken language, therefore, a speaker-independent mapping between emotional states is possible. In this paper, we propose a speaker-independent emotional voice conversion framework, that can convert anyone's emotion without the need …
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional Chatting Machine (ECM) that can generate appropriate responses not only in content (relevant and grammatical) but also in emotion (emotionally consistent). To the best of our knowledge, this is the first work that addresses the emotion factor in large-scale conversation generation. ECM addresses the factor using three new mechanisms that respectively (1) mod…
We present a methodology to train our multi-speaker emotional text-to-speech synthesizer that can express speech for 10 speakers' 7 different emotions. All silences from audio samples are removed prior to learning. This results in fast learning by our model. Curriculum learning is applied to train our model efficiently. Our model is first trained with a large single-speaker neutral dataset, and then trained with neutral speech from all speakers. Finally, our model is trained using datasets of emotional speech from all speakers. In each stage, training samples of each speaker-emotion pair have …
Central South University（中南大学）；Prevision Technology Limited（预视科技有限公司）；Hunan University（湖南大学）
For the task of conversation emotion recognition, recent works focus on speaker relationship modeling but ignore the role of utterance's emotional tendency.In this paper, we propose a new expression paradigm of sentence-level emotion orientation vector to model the potential correlation of emotions between sentence vectors. Based on it, we design an emotion recognition model, which extracts the sentence-level emotion orientation vectors from the language model and jointly learns from the dialogue sentiment analysis model and extracted sentence-level emotion orientation vectors to identify the …
Emotion recognition in conversations is an important step in various virtual chat bots which require opinion-based feedback, like in social media threads, online support and many more applications. Current Emotion recognition in conversations models face issues like (a) loss of contextual information in between two dialogues of a conversation, (b) failure to give appropriate importance to significant tokens in each utterance and (c) inability to pass on the emotional information from previous utterances.The proposed model of Advanced Contextual Feature Extraction (AdCOFE) addresses these issue…
In recent years, emotional text-to-speech has shown considerable progress. However, it requires a large amount of labeled data, which is not easily accessible. Even if it is possible to acquire an emotional speech dataset, there is still a limitation in controlling emotion intensity. In this work, we propose a novel method for cross-speaker emotion transfer and manipulation using vector arithmetic in latent style space. By leveraging only a few labeled samples, we generate emotional speech from reading-style speech without losing the speaker identity. Furthermore, emotion strength is readily c…
University of Luxembourg（卢森堡大学）；Australian national university（澳大利亚国立大学）
We leverage different context windows when predicting the emotion of different utterances. New modules are included to realize variable-length context: 1) two speaker-aware units, which explicitly model inner- and inter-speaker dependencies to form distilled conversational context, and 2) a top-k normalization layer, which determines the most proper context windows from the conversational context to predict emotion. Experiments and ablation studies show that our approach outperforms several strong baselines on three public datasets.
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）
The emotion recognition in conversation (ERC) task aims to predict the emotion label of an utterance in a conversation. Since the dependencies between speakers are complex and dynamic, which consist of intra- and inter-speaker dependencies, the modeling of speaker-specific information is a vital role in ERC. Although existing researchers have proposed various methods of speaker interaction modeling, they cannot explore dynamic intra- and inter-speaker dependencies jointly, leading to the insufficient comprehension of context and further hindering emotion prediction. To this end, we design a no…
Conversational emotion recognition (CER) has attracted increasing interests in the natural language processing (NLP) community. Different from the vanilla emotion recognition, effective speaker-sensitive utterance representation is one major challenge for CER. In this paper, we exploit speaker identification (SI) as an auxiliary task to enhance the utterance representation in conversations. By this method, we can learn better speaker-aware contextual representations from the additional SI corpus. Experiments on two benchmark datasets demonstrate that the proposed architecture is highly effecti…
Emotion recognition in conversation (ERC) aims to detect the emotion label for each utterance. Motivated by recent studies which have proven that feeding training examples in a meaningful order rather than considering them randomly can boost the performance of models, we propose an ERC-oriented hybrid curriculum learning framework. Our framework consists of two curricula: (1) conversation-level curriculum (CC); and (2) utterance-level curriculum (UC). In CC, we construct a difficulty measurer based on "emotion shift" frequency within a conversation, then the conversations are scheduled in an "…
Traditional neural language models tend to generate generic replies with poor logic and no emotion. In this paper, a syntactically constrained bidirectional-asynchronous approach for emotional conversation generation (E-SCBA) is proposed to address this issue. In our model, pre-generated emotion keywords and topic keywords are asynchronously introduced into the process of decoding. It is much different from most existing methods which generate replies from the first word to the last. Through experiments, the results indicate that our approach not only improves the diversity of replies, but gai…
Indian Institute of Technology Kanpur (IIT-K)（印度理工学院坎普尔分校（IIT-K））
Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to maintain a particular emotional state unless some stimuli evokes a change. There is a continuous ebb and flow of emotions in a conversation. Inspired by this observation, we propose a multimodal ERC model and augment it with an emotion-shift component that improves performance. The proposed emotion-shift component is modular and can be added to any existing mu…
