arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2012.04545cs.LGcs.CLcs.IR

Discovering key topics from short, real-world medical inquiries via natural language processing and unsupervised learning

Bayer AG(拜耳股份公司);areto consulting gmbh(areto咨询有限公司)

Angelo Ziletti, Christoph Berns, Oliver Treichel, Thomas Weber, Jennifer Liang, Stephanie Kammerath, Marion Schwaerzler, Jagatheswari Virayah, David Ruau, Xin Ma, Andreas Mattern

英文摘要:

Millions of unsolicited medical inquiries are received by pharmaceutical companies every year. It has been hypothesized that these inquiries represent a treasure trove of information, potentially giving insight into matters regarding medicinal products and the associated medical treatments. However, due to the large volume and specialized nature of the inquiries, it is difficult to perform timely, recurrent, and comprehensive analyses. Here, we propose a machine learning approach based on natural language processing and unsupervised learning to automatically discover key topics in real-world medical inquiries from customers. This approach does not require ontologies nor annotations. The discovered topics are meaningful and medically relevant, as judged by medical information specialists, thus demonstrating that unsolicited medical inquiries are a source of valuable customer insights. Our work paves the way for the machine-learning-driven analysis of medical inquiries in the pharmaceutical industry, which ultimately aims at improving patient care.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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