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arXiv 2011.02731cs.ROcs.HC

Why robots should be technical: Correcting mental models through technical architecture concepts

Bielefeld University(比勒费尔德大学);Honda Research Institute Europe(本田欧洲研究院)

Lukas Hindemith, Anna-Lisa Vollmer, Jan Phillip Göpfert, Christiane B. Wiebel-Herboth, Britta Wrede

英文摘要:

Research in social robotics is commonly focused on designing robots that imitate human behavior. While this might increase a user's satisfaction and acceptance of robots at first glance, it does not automatically aid a non-expert user in naturally interacting with robots, and might actually hurt their ability to correctly anticipate a robot's capabilities. We argue that a faulty mental model, that the user has of the robot, is one of the main sources of confusion. In this work we investigate how communicating technical concepts of robotic systems to users affects their mental models, and how this can increase the quality of human-robot interaction. We conducted an online study and investigated possible ways of improving users' mental models. Our results underline that communicating technical concepts can form an improved mental model. Consequently, we show the importance of consciously designing robots that express their capabilities and limitations.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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