Promptly and accurately answering questions on products is important for e-commerce applications. Manually answering product questions (e.g. on community question answering platforms) results in slow response and does not scale. Recent studies show that product reviews are a good source for real-time, automatic product question answering (PQA). In the literature, PQA is formulated as a retrieval problem with the goal to search for the most relevant reviews to answer a given product question. In this paper, we focus on the issue of answerability and answer reliability for PQA using reviews. Our investigation is based on the intuition that many questions may not be answerable with a finite set of reviews. When a question is not answerable, a system should return nil answers rather than providing a list of irrelevant reviews, which can have significant negative impact on user experience. Moreover, for answerable questions, only the most relevant reviews that answer the question should be included in the result. We propose a conformal prediction based framework to improve the reliability of PQA systems, where we reject unreliable answers so that the returned results are more concise and accurate at answering the product question, including returning nil answers for unanswerable questions. Experiments on a widely used Amazon dataset show encouraging results of our proposed framework. More broadly, our results demonstrate a novel and effective application of conformal methods to a retrieval task.
University of Maryland（马里兰大学）；Carnegie Mellon University（卡内基梅隆大学）
Natural language processing systems are often downstream of unreliable inputs: machine translation, optical character recognition, or speech recognition. For instance, virtual assistants can only answer your questions after understanding your speech. We investigate and mitigate the effects of noise from Automatic Speech Recognition systems on two factoid Question Answering (QA) tasks. Integrating confidences into the model and forced decoding of unknown words are empirically shown to improve the accuracy of downstream neural QA systems. We create and train models on a synthetic corpus of over …
The Hebrew University of Jerusalem（耶路撒冷希伯来大学）；Google Research（谷歌研究院）
Neural knowledge-grounded generative models for dialogue often produce content that is factually inconsistent with the knowledge they rely on, making them unreliable and limiting their applicability. Inspired by recent work on evaluating factual consistency in abstractive summarization, we propose an automatic evaluation metric for factual consistency in knowledge-grounded dialogue using automatic question generation and question answering. Our metric, denoted $Q^2$, compares answer spans using natural language inference (NLI), instead of token-based matching as done in previous work. To foste…
Google Research（谷歌研究院）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
The task of long-form question answering (LFQA) involves retrieving documents relevant to a given question and using them to generate a paragraph-length answer. While many models have recently been proposed for LFQA, we show in this paper that the task formulation raises fundamental challenges regarding evaluation and dataset creation that currently preclude meaningful modeling progress. To demonstrate these challenges, we first design a new system that relies on sparse attention and contrastive retriever learning to achieve state-of-the-art performance on the ELI5 LFQA dataset. While our syst…
Question Answering, including Reading Comprehension, is one of the NLP research areas that has seen significant scientific breakthroughs over the past few years, thanks to the concomitant advances in Language Modeling. Most of these breakthroughs, however, are centered on the English language. In 2020, as a first strong initiative to bridge the gap to the French language, Illuin Technology introduced FQuAD1.1, a French Native Reading Comprehension dataset composed of 60,000+ questions and answers samples extracted from Wikipedia articles. Nonetheless, Question Answering models trained on this …
Recently, there has been an increase in the number of knowledge graphs that can be only queried by experts. However, describing questions using structured queries is not straightforward for non-expert users who need to have sufficient knowledge about both the vocabulary and the structure of the queried knowledge graph, as well as the syntax of the structured query language used to describe the user's information needs. The most popular approach introduced to overcome the aforementioned challenges is to use natural language to query these knowledge graphs. Although several question answering be…
Extractive reading comprehension systems can often locate the correct answer to a question in a context document, but they also tend to make unreliable guesses on questions for which the correct answer is not stated in the context. Existing datasets either focus exclusively on answerable questions, or use automatically generated unanswerable questions that are easy to identify. To address these weaknesses, we present SQuAD 2.0, the latest version of the Stanford Question Answering Dataset (SQuAD). SQuAD 2.0 combines existing SQuAD data with over 50,000 unanswerable questions written adversaria…
New York University（纽约大学）；Stony Brook University（石溪大学）
The use of language-model-based question-answering systems to aid humans in completing difficult tasks is limited, in part, by the unreliability of the text these systems generate. Using hard multiple-choice reading comprehension questions as a testbed, we assess whether presenting humans with arguments for two competing answer options, where one is correct and the other is incorrect, allows human judges to perform more accurately, even when one of the arguments is unreliable and deceptive. If this is helpful, we may be able to increase our justified trust in language-model-based systems by as…
Tsinghua University（清华大学）；Beijing National Research Center for Information Science and Technology（北京信息科学与技术国家研究中心）；Tencent AI Lab（腾讯人工智能实验室）
Knowing the reasoning chains from knowledge to the predicted answers can help construct an explainable question answering (QA) system. Advances on QA explanation propose to explain the answers with entailment trees composed of multiple entailment steps. While current work proposes to generate entailment trees with end-to-end generative models, the steps in the generated trees are not constrained and could be unreliable. In this paper, we propose METGEN, a Module-based Entailment Tree GENeration framework that has multiple modules and a reasoning controller. Given a question and several support…
WikiSeeker: Rethinking the Role of Vision-Language Models in Knowledge-Based Visual Question Answering
School of Artificial Intelligence, University of Chinese Academy of Sciences（中国科学院大学人工智能学院）；State Key Laboratory of Multimodal Artificial Intelligence Systems (MAIS), Institute of Automation, Chinese Academy of Sciences（中国科学院自动化研究所多模态人工智能系统国家重点实验室 (MAIS)）
Less is More: Compact Clue Selection for Efficient Retrieval-Augmented Generation Reasoning
School of Artificial Intelligence, Beihang University（北航人工智能学院）；Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；School of Computer Science and Engineering, Beihang University（北航计算机科学与工程学院）；Beijing Academy of Blockchain and Edge Computing（北京区块链与边缘计算研究院）
Beyond Multiple Choice: Verifiable OpenQA for Robust Vision-Language RFT
Institute of Automation, CAS（中国科学院自动化研究所）；School of Artificial Intelligence, UCAS（中国科学技术大学人工智能学院）；BAAI FlagEval Team（百度AI旗评团队）；BUAA（北京航空航天大学）；PKU（北京大学）；ZJU（浙江大学）
