arXiv 2007.026422020-07cs.HCcs.AIcs.CY

CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

NAVER Corp.（NAVER 公司）；Seongnam City（城南市）

Sang-Woo Lee, Hyunhoon Jung, SukHyun Ko, Sunyoung Kim, Hyewon Kim, Kyoungtae Doh, Hyunjung Park, Joseph Yeo, Sang-Houn Ok, Joonhaeng Lee, Sungsoon Lim, Minyoung… 展开作者

Sang-Woo Lee, Hyunhoon Jung, SukHyun Ko, Sunyoung Kim, Hyewon Kim, Kyoungtae Doh, Hyunjung Park, Joseph Yeo, Sang-Houn Ok, Joonhaeng Lee, Sungsoon Lim, Minyoung Jeong, Seongjae Choi, SeungTae Hwang, Eun-Young Park, Gwang-Ja Ma, Seok-Joo Han, Kwang-Seung Cha, Nako Sung, Jung-Woo Ha

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英文摘要：

Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.

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