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arXiv 2006.07519cs.HCcs.CL
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盲人知识工作者的会话式用户界面:一项案例研究

Conversational User Interfaces for Blind Knowledge Workers: A Case Study

Palo Alto Research Center(帕洛阿尔托研究中心)

Kyle Dent, Kalai Ramea

摘要:

使用触摸表面控制的办公设备界面设计的现代趋势为盲人和视力受损的用户创造了更大的障碍,并促成了工作环境中的依赖环境。我们认为,\textit{conversational user interfaces}(CUI)为触摸屏交互提供了一种合理的替代方案,使盲人知识工作者能够获得更多的访问权限,最重要的是获得更大的独立性。我们提出了一个案例研究,我们的工作,开发一个会话式用户界面的多功能打印机的可访问性。我们还描述了我们的方法,会话界面一般,强调基于任务的人与智能代理之间的协作交互,我们详细介绍了我们为多功能打印机创建的解决方案的细节。为了指导我们的设计,我们与一群盲人和视障人士合作,从焦点小组会议开始,以确定我们的目标用户在职业生活中面临的挑战。我们通过用户研究来跟踪技术开发,以评估解决方案并指导我们未来的工作。我们提出了我们的研究结果和结论。

英文摘要:

Modern trends in interface design for office equipment using controls on touch surfaces create greater obstacles for blind and visually impaired users and contribute to an environment of dependency in work settings. We believe that \textit{conversational user interfaces} (CUIs) offer a reasonable alternative to touchscreen interactions enabling more access and most importantly greater independence for blind knowledge workers. We present a case study of our work to develop a conversational user interface for accessibility for multifunction printers. We also describe our approach to conversational interfaces in general, which emphasizes task-based collaborative interactions between people and intelligent agents, and we detail the specifics of the solution we created for multifunction printers. To guide our design, we worked with a group of blind and visually impaired individuals starting with focus group sessions to ascertain the challenges our target users face in their professional lives. We followed our technology development with a user study to assess the solution and direct our future efforts. We present our findings and conclusions from the study.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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