We present OpinionDigest, an abstractive opinion summarization framework, which does not rely on gold-standard summaries for training. The framework uses an Aspect-based Sentiment Analysis model to extract opinion phrases from reviews, and trains a Transformer model to reconstruct the original reviews from these extractions. At summarization time, we merge extractions from multiple reviews and select the most popular ones. The selected opinions are used as input to the trained Transformer model, which verbalizes them into an opinion summary. OpinionDigest can also generate customized summaries, tailored to specific user needs, by filtering the selected opinions according to their aspect and/or sentiment. Automatic evaluation on Yelp data shows that our framework outperforms competitive baselines. Human studies on two corpora verify that OpinionDigest produces informative summaries and shows promising customization capabilities.
Arizona State University（亚利桑那州立大学）；AWS AI Labs（亚马逊云服务人工智能实验室）
Opinion summarization provides an important solution for summarizing opinions expressed among a large number of reviews. However, generating aspect-specific and general summaries is challenging due to the lack of annotated data. In this work, we propose two simple yet effective unsupervised approaches to generate both aspect-specific and general opinion summaries by training on synthetic datasets constructed with aspect-related review contents. Our first approach, Seed Words Based Leave-One-Out (SW-LOO), identifies aspect-related portions of reviews simply by exact-matching aspect seed words a…
University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）
Opinion summarization aims to profile a target by extracting opinions from multiple documents. Most existing work approaches the task in a semi-supervised manner due to the difficulty of obtaining high-quality annotation from thousands of documents. Among them, some use aspect and sentiment analysis as a proxy for identifying opinions. In this work, we propose a new framework, FineSum, which advances this frontier in three aspects: (1) minimal supervision, where only aspect names and a few aspect/sentiment keywords are available; (2) fine-grained opinion analysis, where sentiment analysis dril…
The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine opinions from customer reviews at different levels of granularity, including word-, sentence-, and document-level. However, development of a fully automatic opinion mining and sentiment analysis system is still elusive. Though the development of opinion mining and sentiment analysis systems are getting momentum, most of them attempt to perform document-level sentim…
Google Research（谷歌研究院）；Grammarly；Megagon Labs（Megagon实验室）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Customer reviews are vital for making purchasing decisions in the Information Age. Such reviews can be automatically summarized to provide the user with an overview of opinions. In this tutorial, we present various aspects of opinion summarization that are useful for researchers and practitioners. First, we will introduce the task and major challenges. Then, we will present existing opinion summarization solutions, both pre-neural and neural. We will discuss how summarizers can be trained in the unsupervised, few-shot, and supervised regimes. Each regime has roots in different machine learning…
This paper considers Aspect-based Opinion Summarization (AOS) of reviews on particular products. To enable real applications, an AOS system needs to address two core subtasks, aspect extraction and sentiment classification. Most existing approaches to aspect extraction, which use linguistic analysis or topic modeling, are general across different products but not precise enough or suitable for particular products. Instead we take a less general but more precise scheme, directly mapping each review sentence into pre-defined aspects. To tackle aspect mapping and sentiment classification, we prop…
Bhagwan Parshuram Institute of Technology（巴格万·帕舒拉姆理工学院）
Opinion mining and Sentiment analysis have emerged as a field of study since the widespread of World Wide Web and internet. Opinion refers to extraction of those lines or phrase in the raw and huge data which express an opinion. Sentiment analysis on the other hand identifies the polarity of the opinion being extracted. In this paper we propose the sentiment analysis in collaboration with opinion extraction, summarization, and tracking the records of the students. The paper modifies the existing algorithm in order to obtain the collaborated opinion about the students. The resultant opinion is …
Opinion summarization is the task of automatically generating summaries that encapsulate information from multiple user reviews. We present Semantic Autoencoder (SemAE) to perform extractive opinion summarization in an unsupervised manner. SemAE uses dictionary learning to implicitly capture semantic information from the review and learns a latent representation of each sentence over semantic units. A semantic unit is supposed to capture an abstract semantic concept. Our extractive summarization algorithm leverages the representations to identify representative opinions among hundreds of revie…
University of Edinburgh（爱丁堡大学）；Megagon Labs（Megagon实验室）
We present the Quantized Transformer (QT), an unsupervised system for extractive opinion summarization. QT is inspired by Vector-Quantized Variational Autoencoders, which we repurpose for popularity-driven summarization. It uses a clustering interpretation of the quantized space and a novel extraction algorithm to discover popular opinions among hundreds of reviews, a significant step towards opinion summarization of practical scope. In addition, QT enables controllable summarization without further training, by utilizing properties of the quantized space to extract aspect-specific summaries. …
Megagon Labs（美乐岗实验室）；University of Edinburgh（爱丁堡大学）
Opinion summarization focuses on generating summaries that reflect popular subjective information expressed in multiple online reviews. While generated summaries offer general and concise information about a particular hotel or product, the information may be insufficient to help the user compare multiple different choices. Thus, the user may still struggle with the question "Which one should I pick?" In this paper, we propose the comparative opinion summarization task, which aims at generating two contrastive summaries and one common summary from two different candidate sets of reviews. We de…
University of Delaware（特拉华大学）；IBM Almaden Research（IBM阿尔马登研究中心）
A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying and extracting the essential information to help users to obtain the gist of the data. However, as customer reviews are typically short, informal, and multifaceted, it is extremely challenging to generate topic-wise summarization.While there are several studies aims to solve this issue, they are heuristic methods that are developed only utilizing customer rev…
University of North Carolina at Chapel Hill（北卡罗来纳大学教堂山分校）
Opinion summarization from online product reviews is a challenging task, which involves identifying opinions related to various aspects of the product being reviewed. While previous works require additional human effort to identify relevant aspects, we instead apply domain knowledge from external sources to automatically achieve the same goal. This work proposes AspMem, a generative method that contains an array of memory cells to store aspect-related knowledge. This explicit memory can help obtain a better opinion representation and infer the aspect information more precisely. We evaluate thi…
Cornell University（康奈尔大学）；LinkedIn（领英）；IBM T. J. Watson Research Center（IBM托马斯·J·沃森研究中心）
We present a submodular function-based framework for query-focused opinion summarization. Within our framework, relevance ordering produced by a statistical ranker, and information coverage with respect to topic distribution and diverse viewpoints are both encoded as submodular functions. Dispersion functions are utilized to minimize the redundancy. We are the first to evaluate different metrics of text similarity for submodularity-based summarization methods. By experimenting on community QA and blog summarization, we show that our system outperforms state-of-the-art approaches in both automa…
Institute for Language, Cognition and Computation（语言、认知与计算研究所）；School of Informatics, University of Edinburgh（爱丁堡大学信息学院）
Recent work on opinion summarization produces general summaries based on a set of input reviews and the popularity of opinions expressed in them. In this paper, we propose an approach that allows the generation of customized summaries based on aspect queries (e.g., describing the location and room of a hotel). Using a review corpus, we create a synthetic training dataset of (review, summary) pairs enriched with aspect controllers which are induced by a multi-instance learning model that predicts the aspects of a document at different levels of granularity. We fine-tune a pretrained model using…
The recent success of deep learning techniques for abstractive summarization is predicated on the availability of large-scale datasets. When summarizing reviews (e.g., for products or movies), such training data is neither available nor can be easily sourced, motivating the development of methods which rely on synthetic datasets for supervised training. We show that explicitly incorporating content planning in a summarization model not only yields output of higher quality, but also allows the creation of synthetic datasets which are more natural, resembling real world document-summary pairs. O…
Megagon Labs（Megagon实验室）；University of Edinburgh（爱丁堡大学）；Facebook AI
Recent advances in text autoencoders have significantly improved the quality of the latent space, which enables models to generate grammatical and consistent text from aggregated latent vectors. As a successful application of this property, unsupervised opinion summarization models generate a summary by decoding the aggregated latent vectors of inputs. More specifically, they perform the aggregation via simple average. However, little is known about how the vector aggregation step affects the generation quality. In this study, we revisit the commonly used simple average approach by examining t…
Institute for Language, Cognition and Computation（语言、认知与计算研究所）；School of Informatics, University of Edinburgh（爱丁堡大学信息学院）
Opinion summarization is the task of automatically generating summaries for a set of reviews about a specific target (e.g., a movie or a product). Since the number of reviews for each target can be prohibitively large, neural network-based methods follow a two-stage approach where an extractive step first pre-selects a subset of salient opinions and an abstractive step creates the summary while conditioning on the extracted subset. However, the extractive model leads to loss of information which may be useful depending on user needs. In this paper we propose a summarization framework that elim…
Institute for Language, Cognition and Computation（语言、认知与计算研究所）；School of Informatics, University of Edinburgh（爱丁堡大学信息学院）
The supervised training of high-capacity models on large datasets containing hundreds of thousands of document-summary pairs is critical to the recent success of deep learning techniques for abstractive summarization. Unfortunately, in most domains (other than news) such training data is not available and cannot be easily sourced. In this paper we enable the use of supervised learning for the setting where there are only documents available (e.g.,~product or business reviews) without ground truth summaries. We create a synthetic dataset from a corpus of user reviews by sampling a review, prete…
A typical product or place often has hundreds of reviews, and summarization of these texts is an important and challenging problem. Recent progress on abstractive summarization in domains such as news has been driven by supervised systems trained on hundreds of thousands of news articles paired with human-written summaries. However for opinion texts, such large scale datasets are rarely available. Unsupervised methods, self-training, and few-shot learning approaches bridge that gap. In this work, we present a novel self-training approach, OpineSum, for abstractive opinion summarization. The su…
The work presented in this paper attempts to evaluate and quantify the use of discourse relations in the context of blog summarization and compare their use to more traditional and factual texts. Specifically, we measured the usefulness of 6 discourse relations - namely comparison, contingency, illustration, attribution, topic-opinion, and attributive for the task of text summarization from blogs. We have evaluated the effect of each relation using the TAC 2008 opinion summarization dataset and compared them with the results with the DUC 2007 dataset. The results show that in both textual genr…
More and more of the information available on the web is dialogic, and a significant portion of it takes place in online forum conversations about current social and political topics. We aim to develop tools to summarize what these conversations are about. What are the CENTRAL PROPOSITIONS associated with different stances on an issue, what are the abstract objects under discussion that are central to a speaker's argument? How can we recognize that two CENTRAL PROPOSITIONS realize the same FACET of the argument? We hypothesize that the CENTRAL PROPOSITIONS are exactly those arguments that peop…
In this paper, we study abstractive review summarization.Observing that review summaries often consist of aspect words, opinion words and context words, we propose a two-stage reinforcement learning approach, which first predicts the output word type from the three types, and then leverages the predicted word type to generate the final word distribution.Experimental results on two Amazon product review datasets demonstrate that our method can consistently outperform several strong baseline approaches based on ROUGE scores.
Decomposed Opinion Summarization with Verified Aspect-Aware Modules
School of Computing and Information Systems, The University of Melbourne（墨尔本大学计算与信息系统学院）；Language Technologies Institute, Carnegie Mellon University（卡内基梅隆大学语言技术研究所）；School of Informatics, The University of Edinburgh（爱丁堡大学信息学院）
Manually extracting relevant aspects and opinions from large volumes of user-generated text is a time-consuming process. Summaries, on the other hand, help readers with limited time budgets to quickly consume the key ideas from the data. State-of-the-art approaches for multi-document summarization, however, do not consider user preferences while generating summaries. In this work, we argue the need and propose a solution for generating personalized aspect-based opinion summaries from large collections of online tourist reviews. We let our readers decide and control several attributes of the su…
The University of Tokyo（东京大学）；RIKEN（理化学研究所）；University of Liverpool（利物浦大学）
This paper presents a novel unsupervised abstractive summarization method for opinionated texts. While the basic variational autoencoder-based models assume a unimodal Gaussian prior for the latent code of sentences, we alternate it with a recursive Gaussian mixture, where each mixture component corresponds to the latent code of a topic sentence and is mixed by a tree-structured topic distribution. By decoding each Gaussian component, we generate sentences with tree-structured topic guidance, where the root sentence conveys generic content, and the leaf sentences describe specific topics. Expe…
Recently, opinion summarization, which is the generation of a summary from multiple reviews, has been conducted in a self-supervised manner by considering a sampled review as a pseudo summary. However, non-text data such as image and metadata related to reviews have been considered less often. To use the abundant information contained in non-text data, we propose a self-supervised multimodal opinion summarization framework called MultimodalSum. Our framework obtains a representation of each modality using a separate encoder for each modality, and the text decoder generates a summary. To resolv…
Community Question Answering forums such as Quora, Stackoverflow are rich knowledge resources, often catering to information on topics overlooked by major search engines. Answers submitted to these forums are often elaborated, contain spam, are marred by slurs and business promotions. It is difficult for a reader to go through numerous such answers to gauge community opinion. As a result summarization becomes a prioritized task for CQA forums. While a number of efforts have been made to summarize factoid CQA, little work exists in summarizing non-factoid CQA. We believe this is due to the lack…
We address the problem of unsupervised abstractive summarization of collections of user generated reviews with self-supervision and control. We propose a self-supervised setup that considers an individual document as a target summary for a set of similar documents. This setting makes training simpler than previous approaches by relying only on standard log-likelihood loss. We address the problem of hallucinations through the use of control codes, to steer the generation towards more coherent and relevant summaries.Finally, we extend the Transformer architecture to allow for multiple reviews as…
University of Edinburgh（爱丁堡大学）；University of Amsterdam（阿姆斯特丹大学）
Opinion summarization is the task of automatically creating summaries that reflect subjective information expressed in multiple documents, such as product reviews. While the majority of previous work has focused on the extractive setting, i.e., selecting fragments from input reviews to produce a summary, we let the model generate novel sentences and hence produce abstractive summaries. Recent progress in summarization has seen the development of supervised models which rely on large quantities of document-summary pairs. Since such training data is expensive to acquire, we instead consider the …
