Natural Language Inference (NLI) is the task of inferring the logical relationship, typically entailment or contradiction, between a premise and hypothesis. Code-mixing is the use of more than one language in the same conversation or utterance, and is prevalent in multilingual communities all over the world. In this paper, we present the first dataset for code-mixed NLI, in which both the premises and hypotheses are in code-mixed Hindi-English. We use data from Hindi movies (Bollywood) as premises, and crowd-source hypotheses from Hindi-English bilinguals. We conduct a pilot annotation study and describe the final annotation protocol based on observations from the pilot. Currently, the data collected consists of 400 premises in the form of code-mixed conversation snippets and 2240 code-mixed hypotheses. We conduct an extensive analysis to infer the linguistic phenomena commonly observed in the dataset obtained. We evaluate the dataset using a standard mBERT-based pipeline for NLI and report results.
We present a novel approach to learn representations for sentence-level semantic similarity using conversational data. Our method trains an unsupervised model to predict conversational input-response pairs. The resulting sentence embeddings perform well on the semantic textual similarity (STS) benchmark and SemEval 2017's Community Question Answering (CQA) question similarity subtask. Performance is further improved by introducing multitask training combining the conversational input-response prediction task and a natural language inference task. Extensive experiments show the proposed model a…
Generating diverse, interesting responses to chitchat conversations is a problem for neural conversational agents. This paper makes two substantial contributions to improving diversity in dialogue generation. First, we propose a novel metric which uses Natural Language Inference (NLI) to measure the semantic diversity of a set of model responses for a conversation. We evaluate this metric using an established framework (Tevet and Berant, 2021) and find strong evidence indicating NLI Diversity is correlated with semantic diversity. Specifically, we show that the contradiction relation is more u…
There is growing evidence that the prevalence of disagreement in the raw annotations used to construct natural language inference datasets makes the common practice of aggregating those annotations to a single label problematic. We propose a generic method that allows one to skip the aggregation step and train on the raw annotations directly without subjecting the model to unwanted noise that can arise from annotator response biases. We demonstrate that this method, which generalizes the notion of a \textit{mixed effects model} by incorporating \textit{annotator random effects} into any existi…
There is an increasing demand for goal-oriented conversation systems which can assist users in various day-to-day activities such as booking tickets, restaurant reservations, shopping, etc. Most of the existing datasets for building such conversation systems focus on monolingual conversations and there is hardly any work on multilingual and/or code-mixed conversations. Such datasets and systems thus do not cater to the multilingual regions of the world, such as India, where it is very common for people to speak more than one language and seamlessly switch between them resulting in code-mixed c…
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）
Commonsense inference to understand and explain human language is a fundamental research problem in natural language processing. Explaining human conversations poses a great challenge as it requires contextual understanding, planning, inference, and several aspects of reasoning including causal, temporal, and commonsense reasoning. In this work, we introduce CIDER -- a manually curated dataset that contains dyadic dialogue explanations in the form of implicit and explicit knowledge triplets inferred using contextual commonsense inference. Extracting such rich explanations from conversations ca…
Renmin University of China（中国人民大学）；Xiaomi AI Lab（小米人工智能实验室）；Beijing Academy of Artificial Intelligence（北京人工智能研究院）
Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too coarse-grained to capture user's instant mental state; (b) most of them focus on expressing empathy in the response(s) rather than gradually reducing user's distress. To address the problems, we propose a novel model \textbf{MISC}, which firstly infers the user's fine-grained emotional status, and then responds skillfully using a mixture of strategy. Experimental resul…
National University Of Ireland Galway（爱尔兰国立高威大学）；Trinity college Dublin（都柏林圣三一学院）；Eastern University（东方大学）
Social media has penetrated into multilingual societies, however most of them use English to be a preferred language for communication. So it looks natural for them to mix their cultural language with English during conversations resulting in abundance of multilingual data, call this code-mixed data, available in todays' world.Downstream NLP tasks using such data is challenging due to the semantic nature of it being spread across multiple languages.One such Natural Language Processing task is sentiment analysis, for this we use an auto-regressive XLNet model to perform sentiment analysis on co…
Sarcasm detection and humor classification are inherently subtle problems, primarily due to their dependence on the contextual and non-verbal information. Furthermore, existing studies in these two topics are usually constrained in non-English languages such as Hindi, due to the unavailability of qualitative annotated datasets. In this work, we make two major contributions considering the above limitations: (1) we develop a Hindi-English code-mixed dataset, MaSaC, for the multi-modal sarcasm detection and humor classification in conversational dialog, which to our knowledge is the first datase…
Nowadays, automatical personality inference is drawing extensive attention from both academia and industry. Conventional methods are mainly based on user generated contents, e.g., profiles, likes, and texts of an individual, on social media, which are actually not very reliable. In contrast, dyadic conversations between individuals can not only capture how one expresses oneself, but also reflect how one reacts to different situations. Rich contextual information in dyadic conversation can explain an individual's response during his or her conversation. In this paper, we propose a novel augment…
We present Chirpy Cardinal, an open-domain dialogue agent, as a research platform for the 2019 Alexa Prize competition. Building an open-domain socialbot that talks to real people is challenging - such a system must meet multiple user expectations such as broad world knowledge, conversational style, and emotional connection. Our socialbot engages users on their terms - prioritizing their interests, feelings and autonomy. As a result, our socialbot provides a responsive, personalized user experience, capable of talking knowledgeably about a wide variety of topics, as well as chatting empathetic…
Indraprastha Institute of Information Technology Delhi（德里英德拉普拉斯塔信息技术学院）
In the current era of the internet, where social media platforms are easily accessible for everyone, people often have to deal with threats, identity attacks, hate, and bullying due to their association with a cast, creed, gender, religion, or even acceptance or rejection of a notion. Existing works in hate speech detection primarily focus on individual comment classification as a sequence labeling task and often fail to consider the context of the conversation. The context of a conversation often plays a substantial role when determining the author's intent and sentiment behind the tweet. Thi…
Discourse signals are often implicit, leaving it up to the interpreter to draw the required inferences. At the same time, discourse is embedded in a social context, meaning that interpreters apply their own assumptions and beliefs when resolving these inferences, leading to multiple, valid interpretations. However, current discourse data and frameworks ignore the social aspect, expecting only a single ground truth. We present the first discourse dataset with multiple and subjective interpretations of English conversation in the form of perceived conversation acts and intents. We carefully anal…
Work on retrieval-based chatbots, like most sequence pair matching tasks, can be divided into Cross-encoders that perform word matching over the pair, and Bi-encoders that encode the pair separately. The latter has better performance, however since candidate responses cannot be encoded offline, it is also much slower. Lately, multi-layer transformer architectures pre-trained as language models have been used to great effect on a variety of natural language processing and information retrieval tasks. Recent work has shown that these language models can be used in text-matching scenarios to crea…
University of Michigan（密歇根大学）；IBM Research AI（IBM研究院人工智能部门）；T.J. Watson Research Center（托马斯·J·沃森研究中心）
Disentangling conversations mixed together in a single stream of messages is a difficult task, made harder by the lack of large manually annotated datasets. We created a new dataset of 77,563 messages manually annotated with reply-structure graphs that both disentangle conversations and define internal conversation structure. Our dataset is 16 times larger than all previously released datasets combined, the first to include adjudication of annotation disagreements, and the first to include context. We use our data to re-examine prior work, in particular, finding that 80% of conversations in a …
The Hong Kong University of Science and Technology（香港科技大学）
Code-switching is a speech phenomenon occurring when a speaker switches language during a conversation. Despite the spontaneous nature of code-switching in conversational spoken language, most existing works collect code-switching data from read speech instead of spontaneous speech. ASCEND (A Spontaneous Chinese-English Dataset) is a high-quality Mandarin Chinese-English code-switching corpus built on spontaneous multi-turn conversational dialogue sources collected in Hong Kong. We report ASCEND's design and procedure for collecting the speech data, including annotations. ASCEND consists of 10…
An Entity Linking system aligns the textual mentions of entities in a text to their corresponding entries in a knowledge base. However, deploying a neural entity linking system for efficient real-time inference in production environments is a challenging task. In this work, we present a neural entity linking system that connects the product and organization type entities in business conversations to their corresponding Wikipedia and Wikidata entries. The proposed system leverages Elasticsearch to ensure inference efficiency when deployed in a resource limited cloud machine, and obtains signifi…
A system is described that uses a mixed-level knowledge representation based on standard Horn Clause Logic to represent (part of) the meaning of natural language documents. A variable-depth search strategy is outlined that distinguishes between the different levels of abstraction in the knowledge representation to locate specific passages in the documents. A detailed description of the linguistic aspects of the system is given. Mixed-level representations as well as variable-depth search strategies are applicable in fields outside that of NLP.
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs. We also introduce a new public dataset which supports the aforementioned problem. Using this dataset and two others, we investigate state-of-the art deep learning (DL) and information retrieval (IR) models for the task. Additionally, we analyze the practicality of such systems in terms of inference time complexity. Our show that an hybrid IR+DL approach prov…
Task-oriented dialogue systems typically rely on large amounts of high-quality training data or require complex handcrafted rules. However, existing datasets are often limited in size considering the complexity of the dialogues. Additionally, conventional training signal inference is not suitable for non-deterministic agent behaviour, i.e. considering multiple actions as valid in identical dialogue states. We propose the Conversation Graph (ConvGraph), a graph-based representation of dialogues that can be exploited for data augmentation, multi-reference training and evaluation of non-determini…
New York University（纽约大学）；Facebook AI Research（脸书人工智能研究院）
In neural dialogue modeling, a neural network is trained to predict the next utterance, and at inference time, an approximate decoding algorithm is used to generate next utterances given previous ones. While this autoregressive framework allows us to model the whole conversation during training, inference is highly suboptimal, as a wrong utterance can affect future utterances. While beam search yields better results than greedy search does, we argue that it is still greedy in the context of the entire conversation, in that it does not consider future utterances. We propose a novel approach for…
Conversation between two people is usually of mixed-initiative, with control over the conversation being transferred from one person to another. We apply a set of rules for the transfer of control to 4 sets of dialogues consisting of a total of 1862 turns. The application of the control rules lets us derive domain-independent discourse structures. The derived structures indicate that initiative plays a role in the structuring of discourse. In order to explore the relationship of control and initiative to discourse processes like centering, we analyze the distribution of four different classes …
We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which speakers share information to synthesize new knowledge in real time. Our chatbot pipeline accomplishes this modelling in three broad stages. The first stage translates user utterances into a symbolic predicate representation. The second stage then uses this structured representation in conjunction with a larger knowledge base to synthesize new predicates usi…
