Attention-based encoder-decoder neural network models have recently shown promising results in goal-oriented dialogue systems. However, these models struggle to reason over and incorporate state-full knowledge while preserving their end-to-end text generation functionality. Since such models can greatly benefit from user intent and knowledge graph integration, in this paper we propose an RNN-based end-to-end encoder-decoder architecture which is trained with joint embeddings of the knowledge graph and the corpus as input. The model provides an additional integration of user intent along with text generation, trained with a multi-task learning paradigm along with an additional regularization technique to penalize generating the wrong entity as output. The model further incorporates a Knowledge Graph entity lookup during inference to guarantee the generated output is state-full based on the local knowledge graph provided. We finally evaluated the model using the BLEU score, empirical evaluation depicts that our proposed architecture can aid in the betterment of task-oriented dialogue system`s performance.
Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of handcrafting, or acquiring costly labelled datasets to solve a statistical learning problem for each component. In this work we introduce a neural network-based text-in, text-out end-to-end trainable goal-oriented dialogue system along with a new way of collecting dialogue data based on a novel pipe-lined Wizard-of-Oz framework. This approach allows us to develop …
The underlying difference of linguistic patterns between general text and task-oriented dialogue makes existing pre-trained language models less useful in practice. In this work, we unify nine human-human and multi-turn task-oriented dialogue datasets for language modeling. To better model dialogue behavior during pre-training, we incorporate user and system tokens into the masked language modeling. We propose a contrastive objective function to simulate the response selection task. Our pre-trained task-oriented dialogue BERT (TOD-BERT) outperforms strong baselines like BERT on four downstream…
Self-attentional models are a new paradigm for sequence modelling tasks which differ from common sequence modelling methods, such as recurrence-based and convolution-based sequence learning, in the way that their architecture is only based on the attention mechanism. Self-attentional models have been used in the creation of the state-of-the-art models in many NLP tasks such as neural machine translation, but their usage has not been explored for the task of training end-to-end task-oriented dialogue generation systems yet. In this study, we apply these models on the three different datasets fo…
Scarcity of training data for task-oriented dialogue systems is a well known problem that is usually tackled with costly and time-consuming manual data annotation. An alternative solution is to rely on automatic text generation which, although less accurate than human supervision, has the advantage of being cheap and fast. In this paper we propose a novel controlled data generation method that could be used as a training augmentation framework for closed-domain dialogue. Our contribution is twofold. First we show how to optimally train and control the generation of intent-specific sentences us…
University of Science and Technology of China（中国科学技术大学）
With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural interaction with humans, a dialogue agent needs to be capable of both chatting and accomplishing tasks. To this end, we propose a unified dialogue system (UniDS) with the two aforementioned skills. In particular, we design a unified dialogue data schema, compatible for both chit-chat and task-oriented dialogues, and we train UniDS with mixed dialogue data from…
Hierarchical neural networks are often used to model inherent structures within dialogues. For goal-oriented dialogues, these models miss a mechanism adhering to the goals and neglect the distinct conversational patterns between two interlocutors. In this work, we propose Goal-Embedded Dual Hierarchical Attentional Encoder-Decoder (G-DuHA) able to center around goals and capture interlocutor-level disparity while modeling goal-oriented dialogues. Experiments on dialogue generation, response generation, and human evaluations demonstrate that the proposed model successfully generates higher-qual…
The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This is despite emotions and dialogue success having equally important roles in a natural system. Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks. To lay a foundation for studies on emotions in task-oriented dialogues, we introduce EmoWOZ, a large-scale manua…
In this paper, we present a neural network based task-oriented dialogue system that can be optimized end-to-end with deep reinforcement learning (RL). The system is able to track dialogue state, interface with knowledge bases, and incorporate query results into agent's responses to successfully complete task-oriented dialogues. Dialogue policy learning is conducted with a hybrid supervised and deep RL methods. We first train the dialogue agent in a supervised manner by learning directly from task-oriented dialogue corpora, and further optimize it with deep RL during its interaction with users.…
Singapore Management University（新加坡管理大学）；Salesforce Research Asia（Salesforce亚洲研究院）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
Building an end-to-end conversational agent for multi-domain task-oriented dialogues has been an open challenge for two main reasons. First, tracking dialogue states of multiple domains is non-trivial as the dialogue agent must obtain complete states from all relevant domains, some of which might have shared slots among domains as well as unique slots specifically for one domain only. Second, the dialogue agent must also process various types of information across domains, including dialogue context, dialogue states, and database, to generate natural responses to users. Unlike the existing app…
University of Amsterdam（阿姆斯特丹大学）；Microsoft Research（微软研究院）
Dialogue policy learning for task-oriented dialogue systems has enjoyed great progress recently mostly through employing reinforcement learning methods. However, these approaches have become very sophisticated. It is time to re-evaluate it. Are we really making progress developing dialogue agents only based on reinforcement learning? We demonstrate how (1)~traditional supervised learning together with (2)~a simulator-free adversarial learning method can be used to achieve performance comparable to state-of-the-art RL-based methods. First, we introduce a simple dialogue action decoder to predic…
Research Center for Social Computing and Information Retrieval（社会计算与信息检索研究中心）；Harbin Institute of Technology（哈尔滨工业大学）
Classic pipeline models for task-oriented dialogue system require explicit modeling the dialogue states and hand-crafted action spaces to query a domain-specific knowledge base. Conversely, sequence-to-sequence models learn to map dialogue history to the response in current turn without explicit knowledge base querying. In this work, we propose a novel framework that leverages the advantages of classic pipeline and sequence-to-sequence models. Our framework models a dialogue state as a fixed-size distributed representation and use this representation to query a knowledge base via an attention …
There is an increasing demand for task-oriented dialogue systems which can assist users in various activities such as booking tickets and restaurant reservations. In order to complete dialogues effectively, dialogue policy plays a key role in task-oriented dialogue systems. As far as we know, the existing task-oriented dialogue systems obtain the dialogue policy through classification, which can assign either a dialogue act and its corresponding parameters or multiple dialogue acts without their corresponding parameters for a dialogue action. In fact, a good dialogue policy should construct mu…
Machine learning approaches for building task-oriented dialogue systems require large conversational datasets with labels to train on. We are interested in building task-oriented dialogue systems from human-human conversations, which may be available in ample amounts in existing customer care center logs or can be collected from crowd workers. Annotating these datasets can be prohibitively expensive. Recently multiple annotated task-oriented human-machine dialogue datasets have been released, however their annotation schema varies across different collections, even for well-defined categories …
Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and the…
We introduce end-to-end neural network based models for simulating users of task-oriented dialogue systems. User simulation in dialogue systems is crucial from two different perspectives: (i) automatic evaluation of different dialogue models, and (ii) training task-oriented dialogue systems. We design a hierarchical sequence-to-sequence model that first encodes the initial user goal and system turns into fixed length representations using Recurrent Neural Networks (RNN). It then encodes the dialogue history using another RNN layer. At each turn, user responses are decoded from the hidden repre…
Task-oriented dialogue systems have become overwhelmingly popular in recent researches. Dialogue understanding is widely used to comprehend users' intent, emotion and dialogue state in task-oriented dialogue systems. Most previous works on such discriminative tasks only models current query or historical conversations. Even if in some work the entire dialogue flow was modeled, it is not suitable for the real-world task-oriented conversations as the future contexts are not visible in such cases. In this paper, we propose to jointly model historical and future information through the posterior r…
University of California, Santa Barbara（加州大学圣巴巴拉分校）；Meta
Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a dialogue system that conducts both types of conversations effectively. In this work, we investigate how task-oriented dialogue and knowledge-grounded chit-chat can be effectively integrated into a single model. To this end, we create a new dataset, KETOD (Knowledge-Enriched Task-Oriented Dialogue), where we naturally enrich task-oriented dialogues with chit-ch…
In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback on supervised pre-training models. Efficiency of such learning method may suffer from the mismatch of dialogue state distribution between offline training and online interactive learning stages. To address this challenge, we propose a hybrid imitation and reinforcement learning method, with which a dialogue agent can effectively learn from its interaction wi…
Direct decoding for task-oriented dialogue is known to suffer from the explaining-away effect, manifested in models that prefer short and generic responses. Here we argue for the use of Bayes' theorem to factorize the dialogue task into two models, the distribution of the context given the response, and the prior for the response itself. This approach, an instantiation of the noisy channel model, both mitigates the explaining-away effect and allows the principled incorporation of large pretrained models for the response prior. We present extensive experiments showing that a noisy channel model…
Automated metrics such as BLEU are widely used in the machine translation literature. They have also been used recently in the dialogue community for evaluating dialogue response generation. However, previous work in dialogue response generation has shown that these metrics do not correlate strongly with human judgment in the non task-oriented dialogue setting. Task-oriented dialogue responses are expressed on narrower domains and exhibit lower diversity. It is thus reasonable to think that these automated metrics would correlate well with human judgment in the task-oriented setting where the …
UCLA（加州大学洛杉矶分校）；Salesforce AI Research（赛富时人工智能研究院）
Extracting structure information from dialogue data can help us better understand user and system behaviors. In task-oriented dialogues, dialogue structure has often been considered as transition graphs among dialogue states. However, annotating dialogue states manually is expensive and time-consuming. In this paper, we propose a simple yet effective approach for structure extraction in task-oriented dialogues. We first detect and cluster possible slot tokens with a pre-trained model to approximate dialogue ontology for a target domain. Then we track the status of each identified token group a…
University of Michigan（密歇根大学）；Bloomberg（彭博）；Vanderbilt University（范德堡大学）
The standard task-oriented dialogue pipeline uses intent classification and slot-filling to interpret user utterances. While this approach can handle a wide range of queries, it does not extract the information needed to handle more complex queries that contain relationships between slots. We propose integration of relation extraction into this pipeline as an effective way to expand the capabilities of dialogue systems. We evaluate our approach by using an internal dataset with slot and relation annotations spanning three domains. Finally, we show how slot-filling annotation schemes can be sim…
Tsinghua University（清华大学）；Institute for Artificial Intelligence（人工智能研究院）；Beijing National Research Center for Information Science and Technology（北京信息科学与技术国家研究中心）
To advance multi-domain (cross-domain) dialogue modeling as well as alleviate the shortage of Chinese task-oriented datasets, we propose CrossWOZ, the first large-scale Chinese Cross-Domain Wizard-of-Oz task-oriented dataset. It contains 6K dialogue sessions and 102K utterances for 5 domains, including hotel, restaurant, attraction, metro, and taxi. Moreover, the corpus contains rich annotation of dialogue states and dialogue acts at both user and system sides. About 60% of the dialogues have cross-domain user goals that favor inter-domain dependency and encourage natural transition across dom…
FPT Technology Research Institute（FPT技术研究院）；FPT University（FPT大学）；Vietnam National University（越南国家大学）
This work investigates the task-oriented dialogue problem in mixed-domain settings. We study the effect of alternating between different domains in sequences of dialogue turns using two related state-of-the-art dialogue systems. We first show that a specialized state tracking component in multiple domains plays an important role and gives better results than an end-to-end task-oriented dialogue system. We then propose a hybrid system which is able to improve the belief tracking accuracy of about 28% of average absolute point on a standard multi-domain dialogue dataset. These experimental resul…
A long-standing goal of task-oriented dialogue research is the ability to flexibly adapt dialogue models to new domains. To progress research in this direction, we introduce DialoGLUE (Dialogue Language Understanding Evaluation), a public benchmark consisting of 7 task-oriented dialogue datasets covering 4 distinct natural language understanding tasks, designed to encourage dialogue research in representation-based transfer, domain adaptation, and sample-efficient task learning. We release several strong baseline models, demonstrating performance improvements over a vanilla BERT architecture a…
Based on the recently proposed transferable dialogue state generator (TRADE) that predicts dialogue states from utterance-concatenated dialogue context, we propose a multi-task learning model with a simple yet effective utterance tagging technique and a bidirectional language model as an auxiliary task for task-oriented dialogue state generation. By enabling the model to learn a better representation of the long dialogue context, our approaches attempt to solve the problem that the performance of the baseline significantly drops when the input dialogue context sequence is long. In our experime…
Conventionally, generation of natural language for dialogue agents may be viewed as a statistical learning problem: determine the patterns in human-provided data and generate appropriate responses with similar statistical properties. However, dialogue can also be regarded as a goal directed process, where speakers attempt to accomplish a specific task. Reinforcement learning (RL) algorithms are designed specifically for solving such goal-directed problems, but the most direct way to apply RL -- through trial-and-error learning in human conversations, -- is costly. In this paper, we study how o…
Task-oriented dialogue systems have been plagued by the difficulties of obtaining large-scale and high-quality annotated conversations. Furthermore, most of the publicly available datasets only include written conversations, which are insufficient to reflect actual human behaviors in practical spoken dialogue systems. In this paper, we propose Task-oriented Dialogue Data Augmentation (TOD-DA), a novel model-agnostic data augmentation paradigm to boost the robustness of task-oriented dialogue modeling on spoken conversations. The TOD-DA consists of two modules: 1) Dialogue Enrichment to expand …
Most prior work in dialogue modeling has been on written conversations mostly because of existing data sets. However, written dialogues are not sufficient to fully capture the nature of spoken conversations as well as the potential speech recognition errors in practical spoken dialogue systems. This work presents a new benchmark on spoken task-oriented conversations, which is intended to study multi-domain dialogue state tracking and knowledge-grounded dialogue modeling. We report that the existing state-of-the-art models trained on written conversations are not performing well on our spoken d…
Intent detection is a key part of any Natural Language Understanding (NLU) system of a conversational assistant. Detecting the correct intent is essential yet difficult for email conversations where multiple directives and intents are present. In such settings, conversation context can become a key disambiguating factor for detecting the user's request from the assistant. One prominent way of incorporating context is modeling past conversation history like task-oriented dialogue models. However, the nature of email conversations (long form) restricts direct usage of the latest advances in task…
Data scarcity is a long-standing and crucial challenge that hinders quick development of task-oriented dialogue systems across multiple domains: task-oriented dialogue models are expected to learn grammar, syntax, dialogue reasoning, decision making, and language generation from absurdly small amounts of task-specific data. In this paper, we demonstrate that recent progress in language modeling pre-training and transfer learning shows promise to overcome this problem. We propose a task-oriented dialogue model that operates solely on text input: it effectively bypasses explicit policy and langu…
Most of the current task-oriented dialogue systems (ToD), despite having interesting results, are designed for a handful of languages like Chinese and English. Therefore, their performance in low-resource languages is still a significant problem due to the absence of a standard dataset and evaluation policy. To address this problem, we proposed ViWOZ, a fully-annotated Vietnamese task-oriented dialogue dataset. ViWOZ is the first multi-turn, multi-domain tasked oriented dataset in Vietnamese, a low-resource language. The dataset consists of a total of 5,000 dialogues, including 60,946 fully an…
Cornell University（康奈尔大学）；Facebook（脸书公司）；Facebook AI Research（脸书人工智能研究院）
Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-orie…
Pohang University of Science and Technology（浦项科技大学）
Recently, reinforcement learning (RL) has been applied to task-oriented dialogue systems by using latent actions to solve shortcomings of supervised learning (SL). In this paper, we propose a multi-domain task-oriented dialogue system, called Dialogue System with Optimizing a Recurrent Action Policy using Efficient Context (DORA), that uses SL, with subsequently applied RL to optimize dialogue systems using a recurrent dialogue policy. This dialogue policy recurrently generates explicit system actions as a both word-level and high-level policy. As a result, DORA is clearly optimized during bot…
This paper presents the Frames dataset (Frames is available at http://datasets.maluuba.com/Frames), a corpus of 1369 human-human dialogues with an average of 15 turns per dialogue. We developed this dataset to study the role of memory in goal-oriented dialogue systems. Based on Frames, we introduce a task called frame tracking, which extends state tracking to a setting where several states are tracked simultaneously. We propose a baseline model for this task. We show that Frames can also be used to study memory in dialogue management and information presentation through natural language genera…
University of Science and Technology of China（中国科学技术大学）；Microsoft Research AI（微软研究院人工智能部门）；University of Washington（华盛顿大学）
This paper presents a new approach that extends Deep Dyna-Q (DDQ) by incorporating a Budget-Conscious Scheduling (BCS) to best utilize a fixed, small amount of user interactions (budget) for learning task-oriented dialogue agents. BCS consists of (1) a Poisson-based global scheduler to allocate budget over different stages of training; (2) a controller to decide at each training step whether the agent is trained using real or simulated experiences; (3) a user goal sampling module to generate the experiences that are most effective for policy learning. Experiments on a movie-ticket booking task…
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Artificial Intelligence Application Research Center, Huawei Technologies（华为技术有限公司人工智能应用研究中心）
Dialogue State Tracking (DST), which is the process of inferring user goals by estimating belief states given the dialogue history, plays a critical role in task-oriented dialogue systems. A coreference phenomenon observed in multi-turn conversations is not addressed by existing DST models, leading to sub-optimal performances. In this paper, we propose Coreference Dialogue State Tracker (CDST) that explicitly models the coreference feature. In particular, at each turn, the proposed model jointly predicts the coreferred domain-slot pair and extracts the coreference values from the dialogue cont…
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Huawei Technologies（华为技术有限公司）；Tsinghua University（清华大学）
Task-oriented dialogue systems have made unprecedented progress with multiple state-of-the-art (SOTA) models underpinned by a number of publicly available MultiWOZ datasets. Dialogue state annotations are error-prone, leading to sub-optimal performance. Various efforts have been put in rectifying the annotation errors presented in the original MultiWOZ dataset. In this paper, we introduce MultiWOZ 2.3, in which we differentiate incorrect annotations in dialogue acts from dialogue states, identifying a lack of co-reference when publishing the updated dataset. To ensure consistency between dialo…
Task-oriented dialogue systems are designed to achieve specific goals while conversing with humans. In practice, they may have to handle simultaneously several domains and tasks. The dialogue manager must therefore be able to take into account domain changes and plan over different domains/tasks in order to deal with multidomain dialogues. However, learning with reinforcement in such context becomes difficult because the state-action dimension is larger while the reward signal remains scarce. Our experimental results suggest that structured policies based on graph neural networks combined with…
University College London（伦敦大学学院）；Huawei Noah’s Ark Lab（华为诺亚方舟实验室）
To alleviate the problem of structured databases' limited coverage, recent task-oriented dialogue systems incorporate external unstructured knowledge to guide the generation of system responses. However, these usually use word or sentence level similarities to detect the relevant knowledge context, which only partially capture the topical level relevance. In this paper, we examine how to better integrate topical information in knowledge grounded task-oriented dialogue and propose ``Topic-Aware Response Generation'' (TARG), an end-to-end response generation model. TARG incorporates multiple top…
Soochow University（苏州大学）；University of Edinburgh（爱丁堡大学）；Lenovo Research AI Lab（联想研究院人工智能实验室）
Ellipsis and co-reference are common and ubiquitous especially in multi-turn dialogues. In this paper, we treat the resolution of ellipsis and co-reference in dialogue as a problem of generating omitted or referred expressions from the dialogue context. We therefore propose a unified end-to-end Generative Ellipsis and CO-reference Resolution model (GECOR) in the context of dialogue. The model can generate a new pragmatically complete user utterance by alternating the generation and copy mode for each user utterance. A multi-task learning framework is further proposed to integrate the GECOR int…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan（美团）；China Mobile Communication Corporation（中国移动通信集团公司）
Previous dialogue summarization datasets mainly focus on open-domain chitchat dialogues, while summarization datasets for the broadly used task-oriented dialogue haven't been explored yet. Automatically summarizing such task-oriented dialogues can help a business collect and review needs to improve the service. Besides, previous datasets pay more attention to generate good summaries with higher ROUGE scores, but they hardly understand the structured information of dialogues and ignore the factuality of summaries. In this paper, we introduce a large-scale public Task-Oriented Dialogue Summariza…
Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar schedu…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Recently, data-driven task-oriented dialogue systems have achieved promising performance in English. However, developing dialogue systems that support low-resource languages remains a long-standing challenge due to the absence of high-quality data. In order to circumvent the expensive and time-consuming data collection, we introduce Attention-Informed Mixed-Language Training (MLT), a novel zero-shot adaptation method for cross-lingual task-oriented dialogue systems. It leverages very few task-related parallel word pairs to generate code-switching sentences for learning the inter-lingual semant…
Task-oriented dialogue focuses on conversational agents that participate in user-initiated dialogues on domain-specific topics. In contrast to chatbots, which simply seek to sustain open-ended meaningful discourse, existing task-oriented agents usually explicitly model user intent and belief states. This paper examines bypassing such an explicit representation by depending on a latent neural embedding of state and learning selective attention to dialogue history together with copying to incorporate relevant prior context. We complement recent work by showing the effectiveness of simple sequenc…
We present TacoBot, a task-oriented dialogue system built for the inaugural Alexa Prize TaskBot Challenge, which assists users in completing multi-step cooking and home improvement tasks. TacoBot is designed with a user-centered principle and aspires to deliver a collaborative and accessible dialogue experience. Towards that end, it is equipped with accurate language understanding, flexible dialogue management, and engaging response generation. Furthermore, TacoBot is backed by a strong search engine and an automated end-to-end test suite. In bootstrapping the development of TacoBot, we explor…
Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that intent prediction can be improved by training a deep text-to-text neural model to generate successive user utterances from unlabeled dialogue data. For that, we define a multi-task training regime that utilizes successive user-utterance generation to improve the intent prediction. Our approach achieves the reported improvement due to two complementary factor…
End-to-end task-oriented dialogue systems aim to generate system responses directly from plain text inputs. There are two challenges for such systems: one is how to effectively incorporate external knowledge bases (KBs) into the learning framework; the other is how to accurately capture the semantics of dialogue history. In this paper, we address these two challenges by exploiting the graph structural information in the knowledge base and in the dependency parsing tree of the dialogue. To effectively leverage the structural information in dialogue history, we propose a new recurrent cell archi…
Fraunhofer IAIS（弗劳恩霍夫智能分析与信息系统研究所）；University of Bonn（波恩大学）；Volkswagen Group Research（大众汽车集团研究部）
Non-goal oriented, generative dialogue systems lack the ability to generate answers with grounded facts. A knowledge graph can be considered an abstraction of the real world consisting of well-grounded facts. This paper addresses the problem of generating well grounded responses by integrating knowledge graphs into the dialogue systems response generation process, in an end-to-end manner. A dataset for nongoal oriented dialogues is proposed in this paper in the domain of soccer, conversing on different clubs and national teams along with a knowledge graph for each of these teams. A novel neura…
